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Customer Service Operations Manager Jobs

Service Operations Manager Jobs
By Rivian Automotive At , Salt Lake City, Ut
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Effectively manage remote service teams and a driver of people performance
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
Operations Service Manager Jobs
By Delta At , Boston, Ma
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
Bachelors degree or equivalent experience
Demonstrates expertise in operations and strong customer service skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Operations Service Manager Jobs
By Delta Air Lines At Anchorage, AK, United States
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Bachelor’s degree or equivalent experience
Demonstrates expertise in operations and strong customer service skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Strong written and verbal communication, including platform/presentation skills
Operations Service Manager Jobs
By Delta Air Lines At Boston, MA, United States
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Bachelor’s degree or equivalent experience
Demonstrates expertise in operations and strong customer service skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Strong written and verbal communication, including platform/presentation skills
Customer Service Manager, Baggage Airport Customer Operations
By American Airlines At , Charlotte, Nc
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Assistant Service Operations Manager
By Rivian Automotive At , Denver, Co
Effectively manage onsite and remote service teams and a driver of people performance
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Automotive technical and repair knowledge skills preferred
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Partner with Service Operations Manager to ensure performance standards for operations and customer service are met or exceeded
Have a thorough understanding of budget expectations and manage cost centers (working hours, inventory cost, accounts receivable) accordingly.
Service Operations Manager - Customer Facing/On-Site - Jacksonville, Fl
By GE Healthcare At , , Fl
Knowledge of customer contract to ensure obligations are met
Maintain technical knowledge of current standards for safe, effective use of medical equipment through instruction
Meet Health and Human Services as well as Environment Health and Safety requirements.
Working knowledge of Microsoft (Excel, PowerPoint, Word)
Must comply with all required vendor credentialing requirements.
Minimum 2 years previous experience Customer Facing in the Healthcare industry and/or healthcare setting.
Customer Operations Manager Jobs
By Flip Fit At , El Segundo, Ca $90,000 - $120,000 a year
Strong organizational and time-management skills
Communicating with the management team to ensure that all customer needs are being met
Ability to manage multiple tasks, work under pressure and meet deadlines with attention to detail
5 years of operational and customer experience
Excellent communication skills, both written and verbal
Experience with customer service platforms
Customer Operations Manager Jobs
By Flip At El Segundo, CA, United States
Strong organizational and time-management skills
Communicating with the management team to ensure that all customer needs are being met
Ability to manage multiple tasks, work under pressure and meet deadlines with attention to detail
5 years of operational and customer experience
Excellent communication skills, both written and verbal
Experience with customer service platforms
Service Operations Manager Jobs
By Rivian Automotive At , Orlando, Fl
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Effectively manage remote service teams and a driver of people performance
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
Manager Customer Operations Jobs
By Delta Dental Ins. At , Mechanicsburg, 17055, Pa
Strong initiative and demonstrated organizational, time management, and project management skills with the ability to maintain attention to detail.
8+ years w/Bachelor's degree; 1+ years supervisory/management
Strong knowledge and application of English grammar, composition, editing and proofreading skills.
Ensures system enhancements are implemented to meet new business or regulatory compliance requirements and to improve operating efficiency.
Analyzes KPI's, systems and processes to identify trends or issues and make recommendations for better customer and employee experience.
Excellent verbal, written, and interpersonal communication skills to convey priorities and information to a wide range of audiences.
Service Operations Manager Jobs
By Rivian Automotive At , Tampa, Fl
Lead and take ownership of management responsibility relating to hiring, performance management, and overall employee development planning
Effectively manage remote service teams and a driver of people performance
Demonstrated high-level administrative experience, including advanced computer skills (Microsoft office)
Understanding of problem-solving methods such as SWOT Analysis, Lean implementations, Six Sigma operational and Visual Management standards preferred
Accountable for effectively managing a P&L, Work in Progress (WIP) and customer experience measured by a Net Promoter Score (NPS)
Lead and manage all local operations on the ground with a servant-leadership, hands-on mindset
Operations Service Manager Jobs
By Delta At , New Orleans, 70119, La From $87,100 a year
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
Bachelors degree or equivalent experience
Demonstrates expertise in operations and strong customer service skills
Previous leadership experience, including direct reports
Working knowledge of Delta policies and procedures
Operations Manager, Customer Service Management
By Cardinal Health At , , Tx
Interacts with subordinates, peers, customers, and suppliers at various management levels; may interact with senior management
What Customer Service Management contributes to Cardinal Health
BA, BS or equivalent experience in related field. Advance Degree may be required
Manages department operations and supervises professional employees, front line supervisors and/or business support staff
Participates in the development of policies and procedures to achieve specific goals
Ensures employees operate within guidelines
Customer Operations Service Manager – West Coast
By T2 Systems At United States
Documents and records customer operations, change management, and issues in T2’s business systems to comply with all T2 and customer processes.
Knowledge and experience of Salesforce and Monday.com is preferred.
Provides testing and validation of T2 solutions on a regular basis against customer’s operational requirements.
At least (2) years of experience interacting with and supporting end-users.
At least (2) years of experience in software solutions or business process outsourcing.
Solutions training and public speaking experience a plus, but not required.
Operations Service Manager, Above Wing, Lax
By Delta At , Los Angeles, Ca From $87,100 a year
Must have the flexibility to manage an operation with varying shifts, extended hours, and "on call" requirements
How you'll help us Keep Climbing (overview & key responsibilities)
Benefits and Perks to Help You Keep Climbing
Comprehensive health Benefits including medical, dental, vision, short/long term disability and life Benefits
What you need to succeed (minimum qualifications)
Bachelors degree or equivalent experience
Service Operations Manager Jobs
By CVS Health At , , Pa $60,300 - $130,000 a year

This position manages the Integrated Service Model Operations function within the Call Center business environment. Responsible for ensuring quality and productions standards are achieved. Direct ...

Customer Service Manager, Airport Customer Operations
By American Airlines At Miami, FL, United States
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Knowledge of company policies and procedures and functional automation applications
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.

Are you an experienced Customer Service Operations Manager looking for a new challenge? We are looking for a dynamic leader to join our team and help us take our customer service operations to the next level. If you have a passion for customer service and a proven track record of success, then this could be the perfect opportunity for you!

What is Customer Service Operations Manager Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to manage multiple tasks and prioritize workload
• Ability to work independently and as part of a team
• Ability to work under pressure and meet deadlines
• Ability to problem solve and think critically
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Qualifications?

• Bachelor’s degree in Business Administration, Management, or related field
• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management
• Ability to develop and implement customer service strategies
• Ability to analyze customer service data and identify areas for improvement
• Ability to develop and maintain customer service policies and procedures
• Ability to develop and maintain customer service metrics

What is Customer Service Operations Manager Job Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of relevant industry regulations
• Knowledge of customer service software
• Knowledge of customer service best practices

What is Customer Service Operations Manager Job Experience?

• At least 5 years of experience in customer service operations
• Proven track record of successful customer service operations management