Posting End Date
Work Place Flexibility: Onsite
Legal Entity: Entergy Mississippi, LLC
This is an ONSITE position that will be filled in Greenville, MS.
This position will be filled as a Customer Service Manager I.
Job Summary/Purpose
Responsible for managing a portfolio of assigned commercial/industrial accounts and maintaining relations with governmental officials, business and key community constituents, managing local media, complaint/issue resolution; overall responsibility for improving customer service in geographic service territory. Perform account management duties for key commercial, governmental, and industrial customers to include promoting and selling products and services and growing electrification efforts to meet customer sustainability objectives.
Job Duties/Responsibilities
Develop and maintain targeted relationships with political and key community constituents, influential civic associations and small business leaders in the region. Manage Municipal franchises within the Region including community development, local area economic development & strategic marketing plans. Resolve escalated customer issues from MPSC, Executive Complaints, Customer Contact Center, Media, etc. while also working with Customer Service Support. Responsible for some media response, communications and other public facing communications within the region. Support local media relations (OpCo Communication Manager responsible for maintaining relationships with key media reps).
- Resolve customer issues/concerns by providing leadership and coordination between internal departments, i.e. operations, engineering, asset management and the EBC to provide seamless service to customers and external constituents.
- Resolve escalated customer issues from MPSC, Executive Complaints, Contact Center, Media, etc. working with Customer Service Support group.
- Responsible for managing a portfolio of assigned accounts and other accounts as needed; serving as the primary point of contact, performing annual reviews to monitor and assess quality of service and account billing, customer rate class, overall customer satisfaction, and promoting products and services in alignment with customer’s needs, Entergy’s electrification goals, and to meet customer sustainability objectives.
- Responsible for external facing storm and emergency response including mobile CIC and peer network support as needed.
- Develop and maintain targeted relationships with political and key community constituents, influential civic associations and business leaders in municipal markets in the region.
- Manage Municipal franchises within the Region including community development, local area economic dev. & strategic marketing plans.
- Responsible for media response, communications and other public facing communications within the region. Support local media relations (OpCo Comm Manager responsible for maintaining relationships with key media reps).
- Partner with Business & Economic Development on site selection and/or expansion opportunities. Negotiate and coordinate service and contract activities associated with new and expanding commercial & industrial customers.
Minimum Requirements Csm i
- Preferred: 3+ years of professional experience working in related role, within a customer service environment.
- Bachelor’s degree and minimum 1+ years of experience in customer service, engineering, or operations OR in lieu of degree minimum 5+ years of experience in customer service, engineering, or operations is required.
Minimum Knowledge, Skills And Abilities Required Of The Position
- None
- Preferred skills: Excellent communication and presentation skills, with media & public speaking experience; Self-starter, with strong project management ability; Any certificates, licenses, etc. required for the position
- Required: Self-starter, with strong project management ability. Strong organizational agility with the ability to delegate work and maintain focus on external role for the region. Must possess a strong understanding of operations, service requirements, regulatory reg's, company policies.
Primary Location: Mississippi- Greenville Mississippi : Greenville
Job Function: Professional
FLSA Status
Relocation Option: No Relocation Offered
Union description/code: Non Bargaining Unit
Number of Openings: 1
Req ID: 112401
Travel Percentage: Up to 25%
An Equal Opportunity Employer, Minority/Female/Disability/Vets. Please click
here to navigate to EEO page, or see statements below.
EEO Statement: The Entergy System of Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a protected veteran in accordance with applicable federal, state and local laws. The Entergy System of Companies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment including, but not limited to, recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
The Entergy System of Companies expressly prohibits any form of unlawful employee harassment based on race, color, religion, sex, gender, sexual orientation, gender identity or expression, national origin, age, genetic information, disability, or veteran status. Improper interference with the ability of the Entergy System of Company employees to perform their expected job duties is absolutely not tolerated.
Accessibility: Entergy provides reasonable accommodations for online applicants. Requests for a reasonable accommodation may be made orally or in writing by an applicant, employee, or third party on his or her behalf. If you are an individual with a disability and you are in need of an accommodation for the recruiting process please click
here and provide your name, contact number, the accommodation requested and the requisition number that you are requesting the accommodation for. Employee Services will contact you regarding your request.
Additional Responsibilities: As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
Entergy Pay Transparency Policy Statement: The Entergy System of Companies (the Company) will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company’s legal duty to furnish information. 41 CFR 60-1.35(c).
Equal Opportunity and
Pay Transparency .
Pay Transparency Notice
Pay Transparency Nondiscrimination Provision (dol.gov)
The non-confidential portions of the affirmative action program for individuals with disabilities and protected veterans shall be available for inspection upon request by any employee or applicant for employment. Please contact
[email protected] to schedule a time to review the affirmative action plan during regular office hours.
EEI Testing
One way that Entergy has found to identify and assess the abilities and skills needed for certain jobs is through pre-employment testing. If this position does require an EEI test, the type of test will be located under the qualifications section of the job posting. If you are invited to a test session, we strongly recommend you review and complete the practice test as well as review the testing brochure for your respective test. The test brochure will give you critical information on the test such as time allocated and
Pre-employment Testing: of questions. Also, keep in mind that the actual test is timed; you should practice timing yourself while doing the practice tests. The practice test information and test brochures can be located by going to the EEI website, http://www.eei.org/practicetests , numberLogon ID: entergy, password: practice test (2 words). Travel expenses incurred in connection with EEI testing are non-reimbursable.
In addition to EEI testing there is also Fit-for-Duty testing which will identify and assess the abilities and skills needed for certain jobs. If this position does require Fit-for-Duty testing, the type of test will be located under the qualifications section of the job posting.
Working Conditions
As a provider of essential services, Entergy expects its employees to be available to work additional hours, to work in alternate locations, and/or to perform additional duties in connection with storms, outages, emergencies, or other situations as deemed necessary by the company. Exempt employees may not be paid overtime associated with such duties.
