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Customer Service Advocate I Jobs

Customer Support Advocate I
By ACT At United States
High School Diploma, or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired
Experience with or knowledge of Customer Relationship Management platforms and tools
Use a Customer Relationship Management (CRM) tool to maintain records of customer interactions, transaction, comments, and complaints
Experience working in the education industry highly desirable
Basic experience using office productivity software tools (such as Microsoft Office) or other computer technologies
Ability to develop and maintain positive working relationships with customers and team members, and to proactively manage customer relationships
Customer Service Advocate - Remote In Northern California
By UnitedHealth Group At Chico, CA, United States
Sales or account management experience
Minimum of 3+ years of combined education, work and/or volunteer experience
High School Diploma / GED (or higher) OR equivalent work experience
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
Customer Service Advocate A1A
By CVS Health At , Columbus, Oh $17.00 - $27.90 an hour
Demonstrated organizational and communication skills required
Intermediate typing skills – 50 WPM strongly desired
Deep problem solving skills with demonstrated ownership of issue resolution
Possess top-notch people skills – listening, caring, connecting, empathy, and supporting
Strong skillset in the use of the suite of Microsoft Office tools strongly desired
Ability to multi-task, prioritize and effectively adapt to a fast paced changing environment required
Service Advocate Jobs
By CVS Health At , , Tx $17.00 - $27.90 an hour
Experience with premium payment and billing.
Prior experience working directly with members / consumers – preferably in a leading retail setting or call center setting.
Strong listening and interpersonal skills; skilled at developing and maintaining effective working relationships.
Ability to creatively solve members’ problems and have desire to help and advocate for them.
Ability to absorb and apply new and changing information.
Ability to make effective and independent decisions. Ability to multitask, prioritize and effectively adapt to a fast paced changing environment.
Customer Service Specialist I- York- Days
By WellSpan Health At , York, 17403, Pa $16.25 an hour
Reviews accounts and coordinates with appropriate departments on accounts requiring precertification, preauthorization, referral forms and other requirements related to managed care.
Participates in educational programs and inservice meetings.
Excellent communication and interpersonal skills
90-day onsite training period then has potential to become fully remote
Salary: $16.25/hr + pay for experience
Takes appropriate corrective action to include: follow up, rebilling, and/or adjustments according to policy and governmental regulations.
Claims Customer Service Advocate Iii (Remote)
By BlueCross BlueShield of South Carolina At South Carolina, United States
Provide feedback to management regarding customer issues.
Follow through on complaints until resolved or report to management as needed.
Maintain knowledge of procedures and policies.
Good verbal and written communication skills.
Good spelling, punctuation, and grammar skills.
One year of call center experience.
Customer Service Advocate A1A
By CVS Health At , Chandler, Az $17.00 - $27.90 an hour
Demonstrated organizational and communication skills required
Intermediate typing skills – 50 WPM strongly desired
Deep problem solving skills with demonstrated ownership of issue resolution
Possess top-notch people skills – listening, caring, connecting, empathy, and supporting
Strong skillset in the use of the suite of Microsoft Office tools strongly desired
Ability to multi-task, prioritize and effectively adapt to a fast paced changing environment required
Customer Service Qc Analyst I - Customer Service
By Gannett At , Louisville, 40202, Ky
Evaluates customer interactions to provide feedback and recommendations for process improvements that impact performance and customer experience
Generate call evaluations in Success KPI Conversation Analytics program to provide leadership with feedback to improve the customer experience
Evaluate customer calls/chat messages to measure the effectiveness of process changes, training, and skills coaching
Responsible to generate root cause analysis and offer solutions to present for leadership
Partner with leadership on pending initiatives to verify compliance and offer feedback and solutions for a cost savings outcome.
1 year of call center customer care experience and/or quality experience preferred
Remote - Patient Advocate, Healthcare Customer Service
By CareCentrix At , Remote $17 - $18 an hour
Strong organizational skills and able to effectively manage and prioritize tasks.
Minimum of one year medical terminology, healthcare or medical services experience required.
Experience in a call center environment preferred.
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
Advancement opportunities, professional skills training, and tuition Reimbursement
Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.
Remote - Patient Advocate, Healthcare Customer Service
By CareCentrix At United States
Strong organizational skills and able to effectively manage and prioritize tasks.
Minimum of one year medical terminology, healthcare or medical services experience required.
Experience in a call center environment preferred.
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
Advancement opportunities, professional skills training, and tuition Reimbursement
Responsible for servicing patients making incoming calls with questions and/or returning messages for their Nurse Coach.
Customer Service Associate I
By R1 RCM, Inc. At , Destin, Fl
High School Diploma or GED
Comprehensive Medical, Dental, Vision & RX Coverage
Paid Time Off, Volunteer Time & Holidays
Company-Paid Life Insurance, Short-Term Disability & Long-Term Disability
Sacred Heart Emerald Coast ED
Here’s what you can expect working in Patient Registration
Fcmb Claims Customer Service Advocate Ii
By BlueCross BlueShield of South Carolina At Florence, SC, United States
A proven curriculum providing the knowledge you need to excel.
Our Comprehensive Benefits Package Includes
Best-in-class call center training program.
Peer coach to observe you.
Peer coach for you to observe.
A training lab where you take live calls with a training supervisor close by to answer questions.
Customer Service Manager I
By Lumen At , Remote $46,350 - $103,080 a year
Previous Telecommunication/Networking Project Management/Coordination experience.
General information technology, telecommunications, hosted cloud voice solutions, vendor management and networking knowledge
Bachelor’s degree or equivalent education and work-related experience.
Provide oversight and direction for Lumen Service Delivery by providing solid project management across organizational integration projects.
Demonstrates the ability to fully support and manage multiple complex projects simultaneously.
Experience in updating timelines, detailed reports, and executive summaries
Fcmb Claims Customer Service Advocate Ii (9-6)
By BlueCross BlueShield of South Carolina At Florence, SC, United States

10% Completes projects and/or assignments related to claims processing and customer service functions in the department.

Customer Service Advocate Jobs
By agilon health At Hawaii, United States
Take personal responsibility for personal growth including acquiring new skills, knowledge, and information.
Experience in a managed care environment preferred.
Previous experience in Customer/Member services or related function in health care organization preferred.
Minimum educational level, high school diploma. Some college level course work preferred.
Receives inbound calls and responds appropriately to provider, or member, questions and/or concerns.
Answers calls timely and in accordance with the performance standards established within the customer service department.
Customer Service Advocate (Level A-C)
By GOLDEN STAFFING SOLUTIONS At Fort Meade, MD, United States
0-4 + years of experience performing the duties of this position
A- 0-2 years of experience
B- 2-4 years of experience
C- 4+ years of experience
Provide staff level support to the various processes in support of the Policy Development Process.
Maintain updates to the Policy Glossary based on published NSA/CSS policy documents.
Customer Service Representative (Customer Service I)
By Johnson County Kansas At , , Ks $19.61 - $26.53 an hour
Experience can substitute for education. Education can substitute for experience.
One year of customer service or work related experience is preferred.
Answers phones, refers calls and customers; greets customers and gives standard information in response to phone, email, or in-person inquiries.
High school diploma or equivalent is required.
Customer Service Advocate Jobs
By First Quality At Lock Haven, PA, United States
Visit customers to discuss their requirements and concerns and follow through with action on their behalf.
Independently manages relationship and account needs of assigned customer(s) with limited direction from leadership.
Bachelor’s degree in Logistics or related field or significant related logistics experience.
Several years of high-level experience in Customer Service is required.
Prior customer service experience is a must.
Prior experience with ERP applications is a plus.
Customer Advocate I (Part-Time & Virtual)
By HCSC At , Waco, Tx
Come join us and be part of a purpose driven company who is invested in your future!
Training for this class will be 6 weeks on site, Monday through Friday 8a-4:30p.
Candidates must be able to commit to the training schedule.
Transport Customer Service Technician I
By University Hospital, Newark NJ At , Newark, 07103, Nj

Responsibilities: Under the direction of Manager/Supervisor(s), provides transportation service for patients from neonates to geriatrics and patient related materials. These materials may include, ...

Are you looking for a rewarding career in customer service? Join our team as a Customer Service Advocate and help us provide exceptional service to our customers! As a Customer Service Advocate, you will be the first point of contact for our customers and will be responsible for resolving customer inquiries, providing product information, and ensuring customer satisfaction. If you have a passion for helping others and a commitment to providing excellent customer service, this is the job for you!

What is Customer Service Advocate I Skill Requirements?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle customer complaints and inquiries

What is Customer Service Advocate I Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Excellent customer service skills
• Strong communication and interpersonal skills

What is Customer Service Advocate I Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Customer Service Advocate I Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a call center environment

What is Customer Service Advocate I Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer issues and complaints
• Follow up with customers to ensure satisfaction
• Maintain customer