Register
Recruit Create CV

Customer Service Advocate I Jobs in California

Customer Service Escalation Advocate, Afterpay
By Afterpay At Oakland, CA, United States
Manage multiple dispute cases simultaneously in an efficient and effective manner in accordance with standard operating procedures
Minimum 2 years experience in Customer Service delivery roles with specific Escalations / Complaints experience
You champion the customer experience and can quickly form relationships and establish trust, respect, competence and confidence with our customers
Experience in service delivery in an Omnichannel environment and strong digital experience (Email, messaging and social media channels)
Excellent written and verbal communication skills
Paid Life insurance, AD&D, and disability benefits
Customer Service Advocate - Remote In Northern California
By UnitedHealth Group At Chico, CA, United States
Sales or account management experience
Minimum of 3+ years of combined education, work and/or volunteer experience
High School Diploma / GED (or higher) OR equivalent work experience
Health Care/Insurance environment (familiarity with medical terminology, health plan documents, or benefit plan design)
All Telecommuters will be required to adhere to UnitedHealth Group’s Telecommuter Policy.
Assist customers in navigating myuhc.com and other UnitedHealth Group websites and encourage and reassure them to become self-sufficient
Customer Service Escalation Advocate
By Afterpay At , San Francisco, Ca
Manage multiple dispute cases simultaneously in a efficient and effective manner in accordance with standard operating procedures
Minimum 2 years experience in Customer Service delivery roles with specific Escalations / Complaints experience
You champion the customer experience and can quickly form relationships and establish trust, respect, competence and confidence with our customers
Experience in service delivery in an Omnichannel environment and strong digital experience (Email, messaging and social media channels)
Excellent written and verbal communication skills
Paid Life insurance, AD&D. and disability benefits

Are you looking for a rewarding career in customer service? Join our team as a Customer Service Advocate and help us provide exceptional service to our customers! As a Customer Service Advocate, you will be the first point of contact for our customers and will be responsible for resolving customer inquiries, providing product information, and ensuring customer satisfaction. If you have a passion for helping others and a commitment to providing excellent customer service, this is the job for you!

What is Customer Service Advocate I Skill Requirements?

• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Proficiency in Microsoft Office Suite
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to handle customer complaints and inquiries

What is Customer Service Advocate I Qualifications?

• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Excellent customer service skills
• Strong communication and interpersonal skills

What is Customer Service Advocate I Knowledge?

• Knowledge of customer service principles and practices
• Knowledge of relevant computer applications
• Knowledge of customer service software
• Knowledge of customer service policies and procedures

What is Customer Service Advocate I Experience?

• Previous customer service experience
• Experience in a customer service role
• Experience in a call center environment

What is Customer Service Advocate I Responsibilities?

• Respond to customer inquiries and complaints in a timely and professional manner
• Provide accurate information about products and services
• Resolve customer issues and complaints
• Follow up with customers to ensure satisfaction
• Maintain customer