Customer Service Representative Jobs in Charlotte, Florida

Ability to explain the value proposition of product attributes and benefits clearly as well as effectively troubleshoot and solve consumer issues.

1 year of telecommunications/call center experience preferred

Exceptional communication skills, both oral and written

Strong interpersonal skills with the ability to build rapport effortlessly

Passionate about providing great customer experience.

Skilled in using personal computers and related software

Stay updated on product knowledge, promotions, and company policies to provide accurate information to customers

Upsell and cross-sell products to enhance the customer experience and contribute to sales goals

No previous experience in customer service required

Excellent communication and interpersonal skills

Strong problem-solving abilities and ability to handle customer inquiries and concerns effectively

Basic computer skills and familiarity with point-of-sale systems (training will be provided)

Perform catalog management maintenance for customer order guides

REQUIRED MINIMUM EDUCATION AND EXPERIENCE:

Offers Sales and Sales Support interactions from Customers and Sales Associates (phone and email) such as general inquiries, feedback or incidents

Fully Remote Customer Service Representative Bi-Lingual- Spanish Representative

Previous experience in foodservice or foodservice distribution industry is preferred.

Basic computer proficiency and experience with Microsoft Office Suite (Word and Excel)

Basic Computer skills including email, Microsoft Office, and internet searches.

Three years of experience in a customer service role, preferred. Familiarity with airport operations, preferred.

The City of Charlotte provides a comprehensive benefits package to all employees.

Click here to learn more about the City of Charlotte’s benefits.

This position is deemed mission critical and is not eligible for teleworking.

Operate telephone and paging equipment. Speak and understand English clearly enough to be easily understood over the telephone and paging equipment.

Good computer skills – Word and Excel experience desired

Benefits: Great Medical, Dental, Vision, 401k and PTO offered, plus paid holidays!

Excellent oral and written communication skills

Strong organizational skills and ability to prioritize multiple tasks

Communicate with customers primarily by phone, both inbound and outbound, to gather information used to key in orders in computer database.

Check all product and services pricing, including special pricing, to prepare price lists for all customers.

Able to manage multiple accounts simultaneously

Responding promptly to customer inquiries.

Communicating with customers through various channels.

Acknowledging and resolving customer complaints.

Knowing our products inside and out so that you can answer questions.

Processing orders, forms, applications, and requests.

Work Environment: Remote work from home (you must live in the same state of the position location)

**** THIS IS A REMOTE WORK FROM HOME POSITION ****

Education: High school graduate or GED equivalent

1-2 years tax filing experience

Good communication skills with the ability to explain a complex topic in simplified terms

Excellent verbal and written communication skills are a must

Be knowledgeable about company products and services.

Previous experience as administrative assistant in an office environment

Previous experience in a customer service role

Ability to learn various software programs to be able to manage company systems

Excellent verbal and written communication skills

Assist the sales team with day-to-day administrative operations: taking orders, general admin, maintaining accurate file records, handling phone calls

Experience in medical field and administrative record management, preferred

Self-motivation, organized, time-management and deductive problem solving skills

Essential Job Duties And Responsibilities

Experience with medical equipment, preferred

Experience with medical billing practices and of billing reimbursement, preferred

One year of related work experience, preferred

Bachelor Degree or equivalent experience in related field

Minimum 1 year of experience in logistics planning customer service related role

Excellent communication skills (oral, written, and presentation)

Demonstrated problem - solving skills

Intermediate skill level in Microsoft Excel and Word

Stooping, bending, twisting, and reaching may be required in completion of job duties

·Experience in brokerage processing is preferred.

Previous Banking/Investment/Mortgage/Financial Services Experience Highly Preferred.

Innova Solutions is immediately hiring for a Customer Service Representative.

Location : Lake Mary, FL - 32746 (Hybrid Role)

Duration : 12 Months (Temp to Perm)

·May be responsible for specific supervisory review, training and approval actions.

A driven mindset with impeccable time management skills and a superior work ethic

Attend regular product training sessions with other CSR team-mates and upper-level management

Engage in communication with customers directly, be an expert on all product knowledge and educate them on their desired product inquiry

Communicate the features and benefits of specific products/services based on individualized needs

1-2 years of experience in a customer service or sales role is highly recommended

Excellent communication skills, both verbal and nonverbal

Prior experience in a work from home position

What other skills/experience would be helpful to have?

Medical benefits begin on your first day

You may be asked to participate in special projects, assume new responsibilities and adjust priorities as requested

0-3 years of prior experience in a customer-facing role

Excellent verbal, written, and listening skills

Two (2) years of experience in an office environment.

Performs diversified office support, clerical and administrative functions requiring specialized customer and departmental knowledge.

Free city-paid employee health coverage, additional for spouse or family

City Employee Health & Wellness Center for healthcare services

5 weeks Paid Time Off (sick & vacation)

City-paid life and long-term disability insurance

Minimum of 1 year of customer service experience

As a minimum requirement you’ll need:

Click Here to review our U.S. Eligibility Requirements

This is an In-Office position which is located at 8430 Enterprise Cir, Lakewood Ranch, FL 34202

The ability to type well and use a computer

The ability to use Microsoft software, including Excel, PowerPoint, Outlook and Word

Excellent Benefits beginning after 60 days of employment.

Medical Benefits – Company pays 75% of your premium.

Company Paid Life Insurance Program. – Current $50,000 benefit!

Determine and understand customer requirements and expectations to recommend the specific products and solutions to their needs and desires.

Competitive hourly wages paid WEEKLY with a minimum of 40 scheduled hours per week.

Structured Inflation Protection Program for compensation

Award-winning and affordable Medical, vision, dental, and life insurance benefits

Customer service experience in a fast-paced environment

Growth opportunities - We're growing at over 200,000 subscribers a year and always look internally for promotions first

Tuition reimbursement up to $1,000+/year

Free mental health assistance & 401k match for all employees!

NO SALES or Surveys, just helping people!

Learning Client product knowledge and presenting it to customers

Daily face to face customer service interactions

Weekly goal setting and developing best practices in marketing and communications

Working with a collaborative team

Participating in weekly training workshops

Minimum one (1) year of customer service experience in homebuilding or related real estate industry, or applicable construction management training required

Manage CSI for assigned communities (active as well as closed out).

Deliver a consistent and effective homeowner orientation to ensure the buyer experiences a positive transition to their new home.

1 - 2 years of construction experience with a production homebuilder preferred

Strong experience in delivering high quality customer service programs. JD P experience a plus!

Demonstrated leadership capabilities including motivating teams, employee development, and being results oriented