Customer Service Representative Jobs

Johnson Brothers, a national family-owned wine, spirits and beer distributor has been providing, exceptional service to our customers since 1953, representing the world's most famous brands in the beverage industry.
We are currently looking for a Customer Service Representative for our facility in Charlotte, NC. The CSR is responsible for ensuring that services provided to all internal and external customers meet or exceed company standards. The CSR will become proficient in understanding company products, ordering tracking systems, and customer file maintenance to effectively take customer orders and address any complaints or issues.

• Check all product and services pricing, including special pricing, to prepare price lists for all customers.
• Provides office support by assisting co-workers as needed to handle an increased customer load.
• Checks inventory periodically preparing allocations and noting merchandise that may be out of stock.
• Communicate with customers primarily by phone, both inbound and outbound, to gather information used to key in orders in computer database.
• Maintains customer records (both manually and on the computer) to produce and distribute daily, weekly or monthly sales reports from database.
• Determines approved product list for customers by maintaining and processing customer lists.
• Maintains vending order forms and performs reconciliations by matching cancelled invoices reports with voided invoices.
• Reconciles drivers work on daily basis
• Resolves customers’ service or billing complaints by exchanging merchandise, handling credits and adjusting bills.
• Handles customer administration to include setting up new customer contracts, updating supplier information, and performing customer depletion as necessary.

• Excellent oral and written communication skills
• AS400 preferred
• Good computer skills – Word and Excel experience desired
• High School diploma or equivalent required
• Strong organizational skills and ability to prioritize multiple tasks
• Must be flexible to work schedule and ability to adjust for changes in workload

RegularFull time