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Customer Experience Jobs

Supervisor, Customer Experience Jobs
By CONDUENT At , Somerset, 08873
This position will supervise 15 agents, be responsible for day-to-day \operations, agent performance, along with KPI/Metrics management.
Disseminating of all processes and business updates to the team, based on client requirements in a timely manner.
Show prior experience in call center supervisor environment
Show prior experience in healthcare industry products and service processes
Show prior experience of 5 years in achieving defined metrics within a call center or operations center.
Show prior experience of 3 years in achieving defined metrics within a call center or operations .
Customer Experience Manager Jobs
By Tesla At , Owings Mills, 21117
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Responsible for ensuring all employees provide best in class customer experience for every customer
Customer Experience Manager Jobs
By Nordic Knots AB At , New York, 10007 $80 - $110 a day
Excellent management skills and experience in managing growing teams
Define, manage and continuously improve KPIs related to customer experience
Experience from the interior design industry or DTC brands offering comparable goods is a big plus
Exact compensation may vary based on skills, experience, and location
Lead and develop the customer service and experience team in US and Sweden
Minimum 2 years’ experience in strategically managing customer experience functions
Director Customer Experience Jobs
By Ramble At Golden, CO, United States
Develop and manage an inspection process to ensure campsites are up to Ramble standards throughout the season.
Manage daily housekeeping/groundskeeping staff; in addition to attracting/retaining staff when needed, this includes posting ads on craigslists for example.
Manage daily housekeeping/groundskeeping staff schedule for the campground.
Manage and field customer services requests through Zendesk and other channels in a timely manner.
You have at least 5 years of experience managing multiple facilities simultaneously.
You have experience with Zendesk or similar customer service ticketing system.
Account Manager (Customer Success/Customer Experience)
By Technomic, Inc. At Chicago, IL, United States
3-7 years of sales, account management, customer success, customer experience or marketing experience preferred
Knowledge of Salesforce or other CRM interface, experience with utilizing on-line programs and databases.
Strong communication skills (verbal & written)
Strong analytical and problem-solving skills
Experience with client facing meetings and presentations
Food service knowledge and/or willingness to stay current with industry and trends.
Customer Experience Manager Jobs
By The Pro's Closet At Louisville, CO, United States
2+ years of management experience leading individual contributors in a hybrid and/or remote environment
Interact at the executive/senior management level, proactively advocating for solutions and managing the customer escalation process
A Bachelor's degree, or relevant experience
3 - 5+ years of experience working in the bike industry on the sales, retail, and/or manufacturer side required
3+ years of customer service or retail, providing outstanding service with high standards and outstanding organizational skills
Posses outstanding written and verbal communication skills and great judgment
Coach, Customer Experience Jobs
By Spire At Birmingham, AL, United States
Required Knowledge, Skill And Abilities
Facilitator certification with one of the leading Customer Service Skills Companies preferred
Manages and coordinates the daily activities of contact center agents to ensure high level of quality and productivity standards are met
Takes ownership and provides personalized coaching solutions to ensure team members deliver an effortless customer experience
Manages staffing levels and performance to ensure corporate objectives are met
Analyzes ongoing processes and recommends solutions to improve overall customer experience
Director Of Customer Experience
By PathAI At Memphis, TN, United States
Experience setting strategic plans, improving processes and change management
Computer proficiency, strong typing and data entry skills, demonstrated attention to detail and excellent organizational skills.
Ability to learn and use laboratory management systems.
Drive broader product adoption, customer outcomes and customer experience through optimized service processes
Operate in compliance with all regulatory requirements and company policies.
Ideally, experience launching new technologies or innovations in client service / laboratories.
Customer Experience Representative Jobs
By Crash Champions At Franklin, TN, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person
Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Customer Experience Agent Jobs
By C&C Group At , Remote
Min of 1 years, working experience, within the industry or something transferable.
Min of 1 years’ experience working as part of a team.
Microsoft application experience (Word, Excel, PowerPoint)
Excellent communication skills (verbal and written)
A strong customer focus with good problem-solving skills.
Job Title: Customer Experience Agent (CX Agent)
Customer Experience Lead Jobs
By US Fertility At United States
Strong project management and organizational skills.
Experience managing a remote team
Ideate and execute on strategies to increase conversion rates with emphasis on consumer experience, data collection, and enrollment growth.
Bachelor's Degree or equivalent experience preferred.
3+ years’ experience managing diverse teams and driving performance improvement.
Excellent problem solving and communication skills.
Director, Customer Experience Jobs
By ROKA At Austin, TX, United States
Strong organizational and project management abilities.
Proficiency in customer experience management tools and platforms, Gladly a plus
Develop, manage, and execute customer experience strategies to drive customer satisfaction, NPS, and intense affinity for ROKA
Audit, recommend, and implement tools/techniques/technologies to manage and measure customer experience
Demonstration of a high level of organization with very strong attention to detail, data management, and reporting insights
Map customer journeys across categories and products to develop priorities for customer-facing teams and digital experiences
Love Promise Customer Experience Manager (Orl Zone)
By Subaru of America At , Orlando $86,700 - $123,800 a year
Utilizes OLP, Reputation Management and Customer Advocacy Department (CAD) cases to identify and diagnose retailer opportunities for customer experience improvement.
Monitors improvements and declines in retailer performance and provides recognition and counseling for retailer management and individuals.
Thorough knowledge of retail operations and retail personnel responsibilities, duties, and challenges
Excellent communication skills including ability to communicate well across all levels including with retailer executives
Adept at presenting training/educational material in a clear and effective format with a history of success of training facilitation
Develops and executes the Love Promise University customized retailer training including curriculum and delivery, in conjunction with regional and zone personnel.
Staff Assistant, Customer Experience
By American Airlines At , Dallas, 75219
Minimum Qualifications- Education & Prior Job Experience
This job is a member of the Global ReservationsTeam within the Customer Experience Division.
Manages ordering office supplies, updating manuals
High School Diploma or GED equivalency or equivalent experience/training
Knowledge of Microsoft Office to include Word, Excel, PowerPoint, Outlook, etc.
Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more
Customer Service Manager, Airport Customer Experience
By American Airlines At , Nashville
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Field Stations Team within the Customer Experience Division.
Coaches and mentors frontline team members in skill development, customer service elevation and company culture behaviors
Previous airport customer service experience
2 years experience leading others
Manager, Customer Experience & Claims
By Delta Dental of Wisconsin At , Stevens Point, 54482
Reviews and approves human resource recommendations and conducts performance management
Responsible for working in the workforce management system, such as forecasting call volume and scheduling staff
Manages working relationships with other company and department functions in alignment with Delta Dental of Wisconsin’s values
Ensure all tools, processes and procedures for customer service and claims processing are properly documented within the online knowledge base
Train and provide instruction to new team members on customer experience and claims processing transactions
Keep abreast of industry knowledge of contact center technologies and practices
Customer Experience Professional Jobs
By Concord Management Ltd. At , Remote $17.25 an hour
Intermediate knowledge of computer programs including, but not limited to MS Word, Excel, Outlook, and Property Management Software.
Experience with detail-oriented work such as property management (including leasing), banking, accounting or other affordable housing programs is also preferred.
Knowledge of state specific requirements.
Provides a sense of commitment and pride in delivering an exceptional customer experience leading to positive customer interactions.
One year of experience with determining Housing Credit Program applicant eligibility is preferred.
Experience working within a call center or customer support environment is preferred.
Customer Experience Training Manager
By Kia America, Inc. At , Irvine, 92606 $89,200 - $120,316 a year
Supervisory and/or management experience required
8-10 years of advanced working knowledge and experience with performance-based training and/or customer experience training
Minimum 7 years as a supervisor or manager providing direction for exempt employees and/or contractors.
5+ years of advanced working knowledge of automobile dealership operations (Sales or Service).
Experience with automotive customer satisfaction surveys (SSI, CSI, IQS, etc.)
Hospitality experience is a plus
Customer Experience Manager Jobs
By SiteAware At Texas, United States
·2+ years of construction management experience OR 2+ years of leading enterprise customer rollouts
Unleash Your Potential as a Dynamic Customer Experience (CX) Manager at Siteaware!
This role will report to the Customer Experience team manager.
·Onboarding Maverick: Lead enterprise-wide and project-level onboarding, ensuring clients experience a
Product Managers and Marketing to further client success and SiteAware’s evolution as a category creator
·strong presentation skills and be capable of designing and executing a roll-out strategy
Manager, Customer Experience Jobs
By Macy’s At , Braintree, 02184 $72,450 - $120,865 a year
Ability to work with all levels of management, build partnerships and influence decision makers.
Work with Customer Experience Specialized Selling Team to facilitate program initiatives
Effectively manage projects in a high volume and fast paced environment.
Complete ad hoc projects for Senior Manager and Selling Strategy team
Strong leadership and interpersonal skills
Strong leadership profile and excellent negotiation skills.

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and