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Customer Experience Jobs in New York, New York

Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Customer Experience Advocate Jobs
By Connecteam At New York, United States
Independency and time management skills.
Our company offers a remote working model.
Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.
At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
Superb written and verbal communication skills.
Service-oriented personality with a can-do attitude and strong problem-solving skills.
Customer Experience Manager Jobs
By Nordic Knots AB At , New York, 10007 $80 - $110 a day
Excellent management skills and experience in managing growing teams
Define, manage and continuously improve KPIs related to customer experience
Experience from the interior design industry or DTC brands offering comparable goods is a big plus
Exact compensation may vary based on skills, experience, and location
Lead and develop the customer service and experience team in US and Sweden
Minimum 2 years’ experience in strategically managing customer experience functions
Manager Customer Experience Jobs
By Madison Square Garden Entertainment At , New York, 10001, Ny
Keep up to date with industry trends and advancements in customer experience to continually improve the streaming service's operations.
5+ years of experience in customer experience or customer success roles, preferably for a subscription-based company and/or in the streaming industry.
Strong analytical skills and instinct to drive decisions supported by data.
Experience with customer engagement tools (bonus points for experience with Iterable),
Excellent communication and presentation skills.
Produce a synthesized narrative of performance drivers, content consumption trends, and churn/retention progress, while flagging opportunities/risks on the horizon.
Senior Manager, Customer Experience
By DoorDash At New York, NY, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Manager, Customer Experience Jobs
By Pilot At New York, United States
Superior project management skills with the ability to coordinate, manage and ensure the success of programs.
Develop and deliver role-based trainings to enhance the capabilities of the customer experience team and other customer-facing teams.
Recruit, develop, and train a high-performing customer experience team aligned with the customer experience strategy.
Manage and coordinate coverage to ensure smooth customer operations.
Own customer communication standards, adapting them based on experience, customer feedback, process changes, and business objectives.
Regularly report to leadership on customer experience, using quantitative and qualitative examples to highlight trends and plans to optimize.
Director, Customer Experience Jobs
By Coach At New York, NY, United States
Prior supervisor experience and strong leadership skills.
In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.
6+ years’ experience in directing events, brand experience and retail marketing programs.
Our Competencies for All People Managers
Americans With Disabilities Act (ADA)
Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.
Customer Experience | Entry Level
By Ramp At New York, NY, United States
Utilize critical thinking skills to diagnose potentially complex problems using tooling or engineering support to resolve
Excellent verbal and written communication skills
Experience collaborating closely with teams outside of support
Investigative and critical thinking skills
Experience working with Zendesk tooling
Ramp Benefits (for U.S. Based Employees)
Manager, Customer Experience Jobs
By DoorDash At New York, NY, United States
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You have experience with root cause analysis on support, fraud, trust & safety cases
You have driven operational excellence, quality improvements and performance managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
Hosting forums for case deep dives
Customer Experience & Market Operations
By Kalshi At , New York, Ny
Educating participants about the exchange and developing our education hub, first-round experiences, and other instructional services
Managing Kalshi's relationship with its members and providing them with a robust and reliable line of communication
Helping participants through issues they're facing and providing them with the support they need as they get onboarded onto the exchange
Owning our company Discord, Reddit, and other community channels
Ensuring timely determination and settlement of our markets on a daily basis
Executing the backend operations to launch new markets
Vp, Customer Experience Jobs
By Macy's At New York, NY, United States

JOB OVERVIEW The Customer Experience team at Bloomingdale’s is responsible for designing the connected experience across all touchpoints – online, in-store and in-between – with the goal of building ...

Sr. Director Of Customer Experience
By Pair Eyewear At New York, NY, United States
Experience in order processing/management and informed as to how technology can improve such processing
A seasoned CX leader, experienced with growing an efficient organization that both answers customer inquiries and processes customer orders
An empathic, growth-oriented manager who coaches their team to execute successfully against a roadmap they set
Extensive knowledge of how best to partner with offshore outsourced CX teams
5-7 years experience in customer service and/or operations at a high growth company
You will build out sustainable training programs to most effectively scale our CX organization across both internal and outsourced teams
Customer Service Manager, Airport Customer Experience Administration
By American Airlines At , New York, Ny $57,818 a year
Minimum Qualifications- Education & Prior Job Experience
Preferred Qualifications- Education & Prior Job Experience
This job is a member of the Airports Team within the Customer Experience Division
Manage escalated service issues and be visible to your team members when problems arise
Previous airport customer service experience
2 years experience leading others
Customer Experience Systems Administrator
By Notion At , New York, Ny $100,000 - $120,000 a year
You have 5+ years of Zendesk administrator experience with in-depth knowledge of Support, Guide and Explore, including API/App Integrations
You have a proactive approach to tool management
You have experience supporting cross-functional programs that relate to CX tooling & operations
You can translate business requirements into technical deliverables
You have experience managing technical and administrative tasks without oversight
You have experience writing documentation to keep internal materials up to date
Customer Experience Lead Jobs
By Homez At New York, NY, United States
Ability to work under pressure, multitask, prioritize and manage time effectively.
Strong problem-solving/troubleshooting and communication skills with the different departments.
Exceptional interpersonal skills, a real team player.
Previous work experience in customer service - an advantage.
Be responsible for providing outstanding support to customers through various channels.
Focus on consistently achieving high customer satisfaction.
Customer Experience Analyst Jobs
By Runa At New York City Metropolitan Area, United States
Desirable: Experience with technical software which manages customer communications.
🖥️ $150 to create an awesome remote work experience
Delivering a first class customer experience by responding to customer requests and queries promptly and professionally.
Contributing to improvements in the customer experience by solving for the root cause behind customer queries and issues.
1-2ys of professional experience in customer service or customer facing role.
Solid understanding of how to prioritise internal and external requests and manage your own workload effectively.
Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
Customer Experience Representative Jobs
By Crash Champions At West Henrietta, NY, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Customer Experience And Wellbeing Lead
By Barchester Healthcare At Rochester, NY, United States
Experience in both people and budget management
A background of working within a customer experience proposition development, project design, and implementation
Excellent communication and presentation skills, both internally and externally focused
Project plan the development and delivery of agreed initiatives around permanent and respite resident experience
Work with the Dementia, Care and Regulation team to deliver holistic care aligned to our regulatory responsibilities
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Customer Experience Supervisor Jobs
By Rudin At New York City Metropolitan Area, United States
• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
For more information on Rudin Management and its portfolio, visit www.rudin.com.
All offered benefits are subject to the terms/conditions of the benefits plans.
*Salary may vary based on work experience, market conditions, and qualifications/training.
• Detail-oriented with organizational and analytical/problem-solving skills
• Outstanding communication skills, both written and verbal

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and