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Customer Experience Representative Jobs
Company | Crash Champions |
Address | Franklin, TN, United States |
Employment type | FULL_TIME |
Salary | |
Category | Motor Vehicle Manufacturing |
Expires | 2023-09-13 |
Posted at | 8 months ago |
**Overview**
- Educate customers about the collision repair process (high level overview), including insurance claims information, processing and payment procedures
- Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
- Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
- Additional responsibilities as assigned
- Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
- Review with customers and walk through high-level repair process and next steps: Greet customers by phone or in-person
- Establish communication expectations with customer: Provide repair status updates to customer via call or text based on an established communication cadence with the customer
- Conduct final quality control check: Perform the final quality control check prior to customer pick up to ensure the quality of the repair will meet or exceed customer expectations and Service King's standards
- Legally authorized to work in the United States
- Proficient with Computers, as well as, other software
- 6 months or greater of prior experience working in a fast-paced, customer-service environment
- Ability to work collaboratively with others to meet shared objectives
- Bilingual (Spanish)
- Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
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