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Customer Experience Jobs in Union, Arkansas

Customer Experience Consultant Jobs
By Associate Staffing At United States
Exceptional analytical skills and the ability to translate complex business requirements into practical customer experience solutions.
Collaborate closely with prospective clients to deeply understand their business goals, challenges, and customer experience requirements.
Bachelor's degree in Business, Marketing, Management, or a related field. MBA or equivalent is a plus.
Proficiency in project management methodologies, with the ability to lead cross-functional teams to successful project outcomes.
Conduct thorough analysis to identify pain points, gaps, and opportunities within the client's current customer experience landscape.
Create a roadmap that outlines the necessary steps, initiatives, and timelines for implementing the customer experience strategy.
Customer Relationship & Experience Manager
By DOGTV At United States
We offer great compensation, health benefits, a pet-first work environment and FREE DOGTV.
Manage key phases of CRM-based campaigns including goal setting, content planning, and data segmentation to meet company objectives.
Experience using Google Analytics to track, measure, and optimize performance.
Process-focused with the ability to manage multiple projects at once.
Committed to putting the customer and customer experience first when accomplishing company goals
We all work remotely. You’ll be able to work in the comfort of your own home.
Rep, Customer Experience Jobs
By Molina Healthcare At United States
Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues.
Conduct varies surveys related to health assessments and member satisfaction.
Accurately document pertinent details related to Member or Provider calls.
Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.
Customer Experience Lead Jobs
By US Fertility At United States
Strong project management and organizational skills.
Experience managing a remote team
Ideate and execute on strategies to increase conversion rates with emphasis on consumer experience, data collection, and enrollment growth.
Bachelor's Degree or equivalent experience preferred.
3+ years’ experience managing diverse teams and driving performance improvement.
Excellent problem solving and communication skills.
Customer Experience (Cx) Analyst
By Paradigm At United States
You will leverage surveys and embedded feedback modules to collect user feedback and insights to drive improvements in the customer experience.
You will act as the administrator for our Google Analytics and Google Tag Manager systems.
You will create and manage tickets to track and document customer and internal requests.
Bachelor’s Degree in related field or an equal amount of related professional experience.
You have proven experience in customer experience, data analysis, and leveraging customer feedback tools.
You have experience with: A/B testing platforms such as Optimizely, KissMetrics, WalkMe, and other optimization/heat map software.
Lead Analyst - Customer Experience
By Genpact At United States
Qualifications we seek in you!
Adobe Analytics specialist with hands on experience in Business Analysis and Storyboarding.
Experience with Report Builder and various functionalities of Adobe Analytics.
Prior experience in Hospitality or Media and Entertainment clients will be preferred..
Experience of working in functions like Marketing, Customer Experience or Commercial Strategy.
Welcome to the relentless pursuit of better.
Customer Experience Jobs
By The Ridge At United States
Experience using a Warehouse Management System and/or ERP (Shipmonk, Shipbob)
Experience using Kustomer, Gorgias or Zendesk ticketing platforms. We utilize Kustomer, but Gorgias and Zendesk offer similar functionality.
Role involving team management opportunities
Overall strong English Reading, Writing and Speaking Skills
Ability to use our Internal Knowledge Base documents to expand on initial training and help problem solve unique Customer Questions.
Understanding the importance of logging Quality Control issues, everything from products to shipping to site issues and the overall customer experience.
Customer Experience Manager - 100%Remote
By Infor At United States
Knowledge of Infor Products and software lifecycle - Human Capital Management, Supply Chain Management or Finance are examples
Experience managing critical customer issues with senior management
Experience in the following areas: account management, project management or implementation management experience in the software industry with executive levels
Experience as a Customer Success Manager or comparable role
Experience working in a service within the software or high-tech industry
Experience with Problem Solving and Agile methodologies to quickly identify issues and determine next steps
Customer Experience & Support Pmm
By Google Fiber At United States
Experience with content management systems and software KMS and Lighthouse
Experience in technical program/project management.
5 years of experience in a help or support content, user education content, technical writing or content strategy role.
Experience driving product vision and cross channel communications.
Previous experience working in devices and hardware or telecommunications.
Director, Customer Experience & Tools, Customer Engagement
By The College Board At United States
A bachelor’s degree and 3-5 years’ experience in project or program management.
Assist with management of change requests including prioritization, impact assessment, documentation, and implementation as required.
Demonstrate strong communication and decision-making skills with the ability to lead and manage integrated initiatives.
Manage projects and requests in support of the voice of the customer and digital transformation initiatives.
Strengthen relationships between internal stakeholders and develop in-depth knowledge of our tools and support model for each.
Demonstrated experience as an informal leader with a track record of initiating, leading, and managing complex initiatives.
Customer Experience (Cx) Supervisor
By Bestow At United States
Conflict resolution and escalation management
Carrier, Enterprise Partner, & Vendor Relationship Management
Project Management & User Acceptance Testing
Review of new partner agreements and insurance contract provisions to understand existing capabilities vs. needs
Directly lead Customer Experience for Bestow, TPA & Bestow Life Insurance Co. (50% of role)
Partner closely with the New Business/AX Manager on related processes & to build team cohesiveness
Customer Experience Coordinator Jobs
By Nxt Level At United States
Location: Remote / work from home
Compensation: $19- $20/ hour depending on exp.
You can review my company website at https://www.nxtlevel.io/
If you're interested please send your resume to [email protected]
Amazon Customer Experience Agent
By Glorious At United States
Strong knowledge of and experience with the gaming industry and PC hardware/peripherals
2+ years of experience creating and updating product/support documentation for use on Amazon or other platforms
Knowledge of customer support best practices, tools, and KPIs
Review and respond to incoming Amazon Customer Support messages
Analyze the Voice of the Customer (VoC) dashboard and respond to product reviews as necessary
Escalate any issues raised from reviews or support messages to the appropriate internal team for resolution
Senior Project Manager, Customer Experience
By Alma At United States
5+ years of relevant project management experience working directly with CX, product, engineering, and operational teams
Extensive experience with project management tools (Asana preferred but not required), building out project management templates and cross-functional workflows within tools
You’re a self-starter with a strong understanding of project management processes and practices
Build on quantitative data with qualitative data to report on contact driver trends and other customer experience insights
Extensive understanding and experience with CRM tools and CX metrics and processes; Zendesk experience is a-must.
You have experience managing vendors and negotiating contracts
Customer Experience Manager, Leave Administrator
By Sparrow At United States
3+ years of people management experience (or equivalent)
Experience using data, metrics, and KPI’s to effectively manage the team and drive business results
Manage and Develop a Team of Leave Administrators:
Manage and inspire a group of dedicated leave admins who support our customers and their employees
Experience leading and managing teams of 10+ individuals
Drive individual and team performance using metrics and team KPIs
Customer Experience Professional Jobs
By Avulux At United States
Education, Experience, and Licensing Requirements:
Recommend potential products or services to management by collecting customer information and analyzing customer needs.
Customer Experience Coordinator Job Responsibilities:
Customer Service Representative Qualifications / Skills:
Optimize and maintain existing customer experience metrics as tracked within Gorgias and AirCall
Offer support and solutions to customers in accordance with the company's customer service policies.
Customer Experience Analyst Jobs
By USPTO At United States
LL.M., if related (statistics, mathematics, public administration, computer science, or other administrative and management fields); Or
Equivalent combination of qualifying graduate education and experience.
You must meet all qualification requirements upon the closing date of this announcement.
(statistics, mathematics, public administration, computer science, or other administrative and management fields)
2 years of progressively higher level graduate education leading to such a degree; Or
3 years of progressively higher level graduate education leading to such a degree; Or
Senior Supervisor, Customer Experience
By Conduent At United States
Is accountable for functional, operational, and/or program management.
Manages performance appraisals and pay reviews.
Manages training for 3 or more employees.
Manages hiring and termination actions.
Requires broad technical expertise and industry knowledge.
Has basic knowledge of other disciplines.
Senior Manager, Customer Experience
By Rocket Money (formerly Truebill) At United States
Experience maintaining SLAs, demonstrated skill of measuring team impact, and history of ability to manage and influence KPIs
Ensure positive user experience by determining when additional information is needed or troubleshooting breakdowns in the process
Prioritize multiple queues and manage daily workflow to ensure requests are resolved quickly and efficiently
Contribute to process improvements and developments that will continue to enhance product experience for customers
You have an interest in personal finance and a desire to see others succeed in managing their money
Experience with Intercom or other customer experience CRMs, BI tools like Looker or Tableau, and implementing automation integrations
Customer Experience Advisor Jobs
By Natera At United States
Communicates directly with self-pay customers via telephone and electronic channels about balances, offering proactive payment options/compassionate care program where appropriate
Manage escalated accounts, document all customer interactions, communications, actions taken, and follow ups
Two- or Four-year undergraduate degree or certification preferred;
At least 3 years customer service experience with 1-year experience working in level 2 or above escalated support.
Multilingual skills are a strong plus
Knowledge of customer service principles and practices

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and