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Customer Experience Jobs in New York

Customer Experience Analyst Jobs
By Runa At New York City Metropolitan Area, United States
Desirable: Experience with technical software which manages customer communications.
🖥️ $150 to create an awesome remote work experience
Delivering a first class customer experience by responding to customer requests and queries promptly and professionally.
Contributing to improvements in the customer experience by solving for the root cause behind customer queries and issues.
1-2ys of professional experience in customer service or customer facing role.
Solid understanding of how to prioritise internal and external requests and manage your own workload effectively.
Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Customer Experience Advocate Jobs
By Connecteam At New York, United States
Independency and time management skills.
Our company offers a remote working model.
Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.
At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
Superb written and verbal communication skills.
Service-oriented personality with a can-do attitude and strong problem-solving skills.
Customer Experience Manager Jobs
By Nordic Knots AB At , New York, 10007 $80 - $110 a day
Excellent management skills and experience in managing growing teams
Define, manage and continuously improve KPIs related to customer experience
Experience from the interior design industry or DTC brands offering comparable goods is a big plus
Exact compensation may vary based on skills, experience, and location
Lead and develop the customer service and experience team in US and Sweden
Minimum 2 years’ experience in strategically managing customer experience functions
Customer Experience Representative Jobs
By Crash Champions At West Henrietta, NY, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Manager Customer Experience Jobs
By Madison Square Garden Entertainment At , New York, 10001, Ny
Keep up to date with industry trends and advancements in customer experience to continually improve the streaming service's operations.
5+ years of experience in customer experience or customer success roles, preferably for a subscription-based company and/or in the streaming industry.
Strong analytical skills and instinct to drive decisions supported by data.
Experience with customer engagement tools (bonus points for experience with Iterable),
Excellent communication and presentation skills.
Produce a synthesized narrative of performance drivers, content consumption trends, and churn/retention progress, while flagging opportunities/risks on the horizon.
Senior Manager, Customer Experience
By DoorDash At New York, NY, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience And Wellbeing Lead
By Barchester Healthcare At Rochester, NY, United States
Experience in both people and budget management
A background of working within a customer experience proposition development, project design, and implementation
Excellent communication and presentation skills, both internally and externally focused
Project plan the development and delivery of agreed initiatives around permanent and respite resident experience
Work with the Dementia, Care and Regulation team to deliver holistic care aligned to our regulatory responsibilities
Access to a wide range of retail and leisure discounts at big brands and supermarkets
Customer Experience Supervisor Jobs
By Rudin At New York City Metropolitan Area, United States
• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
For more information on Rudin Management and its portfolio, visit www.rudin.com.
All offered benefits are subject to the terms/conditions of the benefits plans.
*Salary may vary based on work experience, market conditions, and qualifications/training.
• Detail-oriented with organizational and analytical/problem-solving skills
• Outstanding communication skills, both written and verbal
Manager, Customer Experience Jobs
By Pilot At New York, United States
Superior project management skills with the ability to coordinate, manage and ensure the success of programs.
Develop and deliver role-based trainings to enhance the capabilities of the customer experience team and other customer-facing teams.
Recruit, develop, and train a high-performing customer experience team aligned with the customer experience strategy.
Manage and coordinate coverage to ensure smooth customer operations.
Own customer communication standards, adapting them based on experience, customer feedback, process changes, and business objectives.
Regularly report to leadership on customer experience, using quantitative and qualitative examples to highlight trends and plans to optimize.
At&T Customer Experience
By Brainiac Marketing At Queens, NY, United States
· Develop and maintain a knowledge base of the evolving products and services
· Previous experience in customer service, sales, or other customer-facing roles.
· Excellent written and verbal communication skills
· Handle wireless appointments and retail customer inquiries
· You will work comfortably in a retail environment
· Provide information about wireless products and services
Director, Customer Experience Jobs
By Coach At New York, NY, United States
Prior supervisor experience and strong leadership skills.
In collaboration with the Vice President, develops the objectives, strategies and directs the execution of Coach’s signature brand and store experiences.
6+ years’ experience in directing events, brand experience and retail marketing programs.
Our Competencies for All People Managers
Americans With Disabilities Act (ADA)
Negotiates with venues, partners, vendors to secure rates and fees that enhance budgets.
Senior Customer Experience Manager [Marketplace]
By Upwork At Florida, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Customer Experience Representative Jobs
By Crash Champions At Rochester, NY, United States
Knowledge of Collision Industry including high-level knowledge of insurance procedures and requirements
6 months or greater of prior experience working in a fast-paced, customer-service environment
Communicate with Repair Planner: Frequently communicate to get updates regarding the status of vehicles within the repair process
Perform administrative tasks : Administrative tasks may include collecting incoming payments, updating ARMS/rental matching and conducting AR follow-up calls
Provide additional support to Service Advisor (as needed): Complete parts invoices and provide additional support for Repair Planner role as needed
Legally authorized to work in the United States
Ecommerce Customer Experience Manager
By KITH At New York City Metropolitan Area, United States
Experience with eCommerce site management tools such as Shopify or other eCommerce platforms
Effectively manage customer service capacity to meet the needs of the business even during peak seasons.
Evaluate customer feedback and communicate insights to internal teams, marketing, and IT development teams to optimize the customer experience.
Document and maintain customer processes, workflows, and knowledge base articles.
Manage daily, weekly, and monthly reports to monitor trends and identify quality issues.
Other duties as assigned. Supervisory Responsibilities: • Chat / App / Social Channels / Phone / Email
Customer Experience Coordinator Jobs
By Hays At New York City Metropolitan Area, United States
• Calculate and compile order-related statistics, and prepare reports for management
Our Client is seeking a Customer Experience Coordinator in New York City, NY.
• Some customer service experience
• Strong written and oral communication skills
• Experienced with Microsoft Word and Excel, Salesforce experience a plus
• Conduct weekly audits of processed orders to ensure accuracy of new revenue calculations
Customer Experience Manager - Westbury
By Tesla At Westbury, NY, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Experience Manager [Payments]
By Upwork At Florida, United States
Certified Customer Experience Professional (CCXP)
Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority
Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit
Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication
Systems thinker: Zoom out to see the big picture and dive into the details when appropriate
Proven track record driving positive change in a complex environment
Customer Experience Supervisor, Multifamily
By Rudin At New York City Metropolitan Area, United States
• Knowledge of Microsoft Office Word, Excel and Outlook and Property Management software (e.g. Yardi or MRI)
For more information on Rudin Management and its portfolio, visit www.rudin.com.
All offered benefits are subject to the terms/conditions of the benefits plans.
*Salary may vary based on work experience, market conditions, and qualifications/training.
• Detail-oriented with organizational and analytical/problem-solving skills
• Outstanding communication skills, both written and verbal

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and