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Customer Experience Jobs in Philadelphia, Pennsylvania

Supervisor, Customer Experience Jobs
By Comcast At Philadelphia, PA, United States
Career Advisor: Encourages career development with each team member through the creation and management of individual development plans.
Highly organized with the ability to effectively manage multiple priorities. Comfortable managing through ambiguity and strong critical thinking skills.
Customer Advocates: Responds to customer escalations to understand issues and offer helpful solutions in driving customer satisfaction.
Other duties and responsibilities as assigned.
Recognition: Celebrates and reinforces employee successes through recognition and promotion.
Talent Advocate: Strong competency in selecting, developing and retaining talent
Director, Customer Experience & Support
By Villanova University At Villanova, PA, United States
Excellent time management and planning skills
Experience running ITSM tools (Specifically Incident/Problem, Change, Asset Management)
Certifications in IT Service Delivery, Project Management, or Business Process Analysis
3 years’ experience with Project Management and/or Business Process Analysis
IT Governance, Partner Management, Metrics and Reporting, Service Management, and Operational Planning and Management
3 years’ experience working in a higher education setting
Customer Experience Manager Jobs
By Five Below At Harrisburg, PA, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Director, Customer Experience Service Design
By Merck At North Wales, PA, United States
Experience working on transformational programs or change management initiatives
In-depth knowledge and experience with a relevant service design discipline (System Design, Business Design, Industrial Design, Graphic Design, Interaction Design)
Work with program management to issue regular status reports and trouble shoot problem areas.
Design for both the target user’s experience and for our brand teams to implement and scale
Serve as an advisor to the greater team in developing support offerings for pharmaceuticals.
Solid understanding of the entire development process and our Company’s capabilities in this process.
Senior Customer Experience Manager [Marketplace]
By Upwork At Pennsylvania, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Customer Experience Manager [Payments]
By Upwork At Pennsylvania, United States
Certified Customer Experience Professional (CCXP)
Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority
Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit
Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication
Systems thinker: Zoom out to see the big picture and dive into the details when appropriate
Proven track record driving positive change in a complex environment
Customer Experience Representative Jobs
By The Big Fish Contracting Company At Pittsburgh, PA, United States
Become proficient in various software programs used internally for effective lead management & customer service
Follow established processes for delivering excellent customer service & lead management
Provide excellent service to callers
New Leads & Current Customers
Monitor various web sources for incoming inquiries/leads throughout your day
Contact customers with appointment reminders & confirmations
Customer Experience Leader Jobs
By TouchSuite At Boca Raton, FL, United States
Collaborate with senior management to define strategic goals, objectives, and performance metrics.
Bachelor’s degree in Business Administration, Finance, or a related field (or equivalent work experience).
Own the Customer Service and Customer Experience as key product/service differentiators for clients and marketing/reputation
Lead and manage a best in class “customer journey” from hardware & software Deployment to Technical Support and Customer Service
Drive efficient, cost effective, multi-channel service delivery and manage to service budget
Develop, optimize and execute service requirements, processes and procedures
Customer Experience Manager Jobs
By MRA Recruiting Services At Ohio, United States
Works with the Operations Manager on developing consistent order management workflows across territories.
Customer Experience: Proactively engages with internal and external customers to better understand their expectations and create a best-in-class customer experience.
Manages the on-boarding process within customer service; monitors new team members’ acclimation to the company and creates individual roadmaps for development.
Triages communication and systems issues between customer service and purchasing that affect pricing and on-time delivery.
Answers questions, resolves escalated issues and serves as a conduit for aligning the sales team with customer service processes.
Works with accounting on customer billing information changes and resolving issues with inputting data into the system.
Customer Experience Analyst Jobs
By Runa At New York City Metropolitan Area, United States
Desirable: Experience with technical software which manages customer communications.
🖥️ $150 to create an awesome remote work experience
Delivering a first class customer experience by responding to customer requests and queries promptly and professionally.
Contributing to improvements in the customer experience by solving for the root cause behind customer queries and issues.
1-2ys of professional experience in customer service or customer facing role.
Solid understanding of how to prioritise internal and external requests and manage your own workload effectively.
Sr. Customer Experience Manager
By Honeywell At Phoenix, AZ, United States
Experience of program management or supply chain is highly desired due to the nature of this role
Extensive and demonstrable experience within business, customer support, ISC, engineering and previous knowledge and experience of the aerospace industry.
A knowledge or experience of Six Sigma at an advanced level is desired.
Communication skills to collaborate, problem-solve, influence and get things done from remote, cross-functional stakeholders working across time zones & cultures
Demonstrate excellent C&PS and ISC process knowledge and demonstrate ability to implement process rigor through organizations.
Manage relationships with Customers and serve as primary point of escalation for Honeywell senior leaders.
Customer Experience Manager Jobs
By IKEA At Bloomington, MN, United States

JOB TYPE – Permanent, Full-time, In Location HOURS – Salaried, Retail Management SHIFTS – Fully open work schedule availability including evenings and weekends required; Work schedules are published ...

Director, Customer Experience Jobs
By Laguna Source At Inwood, NY, United States
* Knowledge and experience in account management, order processing, fulfillment procedures, sales, and logistics.
* Defining and optimizing customer experience lifecycle, owning end-to-end order management.
* Strong management and leadership skills, with communication and interpersonal skills to motivate leaders and team members.
* Working with sales management to align strategies, coverage plans, and account dynamics.
* Bachelor's degree with 5-7+ years of experience leading teams in a customer service or sales environment.
* Managing Product Number Codes and Price Lists.
Customer Experience Manager Jobs
By Piper Maddox At New York, NY, United States
Navigate various stakeholder relationships from property managers, landlords, installment managers, and more
Engage with EV drivers or building managers/portfolio owners to resolve reported issues and live-troubleshoot technical problems
Manage post-sale client relationships from onboarding to renewal and everything in between
2-3 years of professional experience in a client-facing or customer success role
Experience working in the PropTech or multi-family real estate industry is a plus
Health, dental, and vision benefits at no cost to the employee
Director Of Customer Experience
By JBC At El Segundo, CA, United States
Must have 5+ years of Customer Experience and management experience in a direct-to-consumer environment
Manage Customer Experience Department activity and performance
Oversee the Customer Experience Department, including onboarding, training/development, and scheduling
Define and implement Customer Experience training programming
Support customers by providing a world-class customer experience, anticipating their needs and providing simple and supportive guidance
Strong written and verbal communication skills
Customer Experience Consultant Jobs
By Associate Staffing At United States
Exceptional analytical skills and the ability to translate complex business requirements into practical customer experience solutions.
Collaborate closely with prospective clients to deeply understand their business goals, challenges, and customer experience requirements.
Bachelor's degree in Business, Marketing, Management, or a related field. MBA or equivalent is a plus.
Proficiency in project management methodologies, with the ability to lead cross-functional teams to successful project outcomes.
Conduct thorough analysis to identify pain points, gaps, and opportunities within the client's current customer experience landscape.
Create a roadmap that outlines the necessary steps, initiatives, and timelines for implementing the customer experience strategy.
Customer Experience Manager Jobs
By Tesla At Honolulu, HI, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Customer Relationship & Experience Manager
By DOGTV At United States
We offer great compensation, health benefits, a pet-first work environment and FREE DOGTV.
Manage key phases of CRM-based campaigns including goal setting, content planning, and data segmentation to meet company objectives.
Experience using Google Analytics to track, measure, and optimize performance.
Process-focused with the ability to manage multiple projects at once.
Committed to putting the customer and customer experience first when accomplishing company goals
We all work remotely. You’ll be able to work in the comfort of your own home.
Customer Experience Advocate Jobs
By Connecteam At New York, United States
Independency and time management skills.
Our company offers a remote working model.
Providing live feedback to the Customer Success team regarding missing capabilities, feature requests, time spenders, etc.
At least 1 year of experience in a customer support role or client facing environment (provided support in writing).
Superb written and verbal communication skills.
Service-oriented personality with a can-do attitude and strong problem-solving skills.
Customer Experience Manager Jobs
By The Home Depot At Rowlett, TX, United States
The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.
Minimal or no education requirements.
This Position typically reports to Store Manager.
Minimum Years Of Work Experience
Preferred Years Of Work Experience
This role has 0 direct reports.
Customer Experience Concierge, Centurion Lounge - Miami
By Amex At , Miami $20.00 - $33.65 an hour
Being accountable and taking ownership of the customer’s experience from beginning to end
Minimum of 1-year recent experience servicing premium customers
Airline, lounge or travel industry experience preferred, including reservation experience
Exceptional communication skills, delighting the customer with every single interaction
Comprehensive medical, dental, vision, life insurance, and disability benefits
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Rep, Customer Experience Jobs
By Molina Healthcare At United States
Supports provider needs for basic inquiries and assistance involving member eligibility and covered benefits, Provider Portal, and status of submitted claims.
Support Inbound/Outbound phone calls from Members or Providers on routine or simple issues.
Conduct varies surveys related to health assessments and member satisfaction.
Accurately document pertinent details related to Member or Provider calls.
Demonstrate ability to quickly build rapport and respond to customers in an empathetic manner by identifying and exceeding customer expectations.
Aptitude to listen attentively, capture relevant information, and identify Member or Provider’s inquiries and concerns.
Director Of Customer Experience
By GreenLight Biosciences At Triangle, NC, United States
Executes credits/rebills in close association with Finance and Inventory Management groups
Experience working with all levels of management and with key business stakeholders.
Assist with creation of sales and invoice management systems (CRM) and processes
Work with sales and other internal actors to create after sales service processes and systems and manage such
Propose and manage incentive programs and fulfillment options
Minimum of 10 years agrochemical experience in a similar position
Gestionnaire De L’expérience Client / Customer Experience Manager
By Tesla At Kirkland, WA, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Apte à obtenir les certifications locales nécessaires, le cas échéant
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Responsible for ensuring all employees provide best in class customer experience for every customer
General Manager, Airport Customer Experience
By American Airlines At Providence, RI, United States
3 years in supervisory or management capacity
This role is a part of our Field Stations team within our Customer Experience group
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Oversees, monitors, and controls budget and manages overall financial administration
Bachelor’s degree in related field or equivalent work experience preferred
5 years airline operations experience
Supervisor, Customer Experience Jobs
By CONDUENT At , Somerset, 08873
This position will supervise 15 agents, be responsible for day-to-day \operations, agent performance, along with KPI/Metrics management.
Disseminating of all processes and business updates to the team, based on client requirements in a timely manner.
Show prior experience in call center supervisor environment
Show prior experience in healthcare industry products and service processes
Show prior experience of 5 years in achieving defined metrics within a call center or operations center.
Show prior experience of 3 years in achieving defined metrics within a call center or operations .

Are you looking for a job that will let you use your creativity and customer service skills to create an amazing customer experience? We are looking for someone who is passionate about making customers feel valued and appreciated. If you have a knack for problem-solving and a desire to make customers happy, then this is the job for you!

Customer Experience job is a role that focuses on creating a positive customer experience. This job requires excellent communication, problem-solving, and customer service skills. It also requires the ability to think critically and analyze customer feedback.

What is Customer Experience Skills Required?

• Excellent communication and interpersonal skills
• Problem-solving and customer service skills
• Ability to think critically and analyze customer feedback
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Knowledge of customer service software and tools

What is Customer Experience Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or a related field
• Previous customer service experience
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment

What is Customer Experience Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer service processes and procedures
• Knowledge of customer service metrics and analytics

What is Customer Experience Experience?

• Previous customer service experience
• Experience in customer service software and tools
• Experience in customer service processes and procedures
• Experience in customer service metrics and analytics

What is Customer Experience Responsibilities?

• Respond to customer inquiries in a timely and professional manner
• Resolve customer issues and