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Customer Experience Manager Jobs in Iowa

Customer Experience Manager Jobs
By Tesla At , Owings Mills, 21117
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Responsible for ensuring all employees provide best in class customer experience for every customer
Customer Experience Manager Jobs
By American Express Global Business Travel At , Remote $70,000 - $140,000 a year
Excellent project/process management and prioritization skills.
Minimum 5 years of combined experience in Process Improvement, Program Management, Project Management in a technical role.
Partner with other leaders across the Enterprise Data Management & Analytics department to achieve organizational results.
Familiarity with Qualtrics, Medallia, InMoment, or similar industry leading Customer Experience platform. Qualtrics certification a plus.
Skilled in identifying dependencies, requirements gathering, planning, and execution of strategic programs.
Technical business system analyst skills including requirements documentation, use case definition, testing methodologies, problem solving
Customer Experience Manager Jobs
By Tesla At Superior, CO, United States
Self-starting entrepreneur with exceptional management skills and great attention to detail
Bachelor’s degree or equivalent work experience
2+ years applicable experience with proven track record to meet or exceed goals
Excellent written and verbal communication skills
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Group Manager Ii, Customer Experience
By Boston Scientific Corporation At , Maple Grove, 55311, Mn
Group Manager II, Customer Experience
Own and coordinate the customer experience across touchpoints with Boston Scientific, including leadership engagements, trade show experiences and key digital touchpoints:
Put the customer at the center of all experiences and build programs and key initiatives around the customer
Coach and mentor a high performing team of automation managers and technology specialists.
Align stakeholders from leadership, commercial and finance on investment strategies
Minimum 8 years experience in marketing, medical/clinical affairs or sales
Customer Experience Manager Jobs
By IKEA At , East Palo Alto, 94303, Ca $104,008 - $155,051 a year
Previous management and leadership of large teams or groups required.
Utilizes customer insights and feedback to improve customer satisfaction and ensure a seamless shopping experience from home to home.
Previous experience working through others by influencing, collaborating, and co-creating in matrix and interdependent organizations required.
Ensures a great IKEA shopping and brand experience to drive repeat visitation to IKEA.
Ensures that the Customer Experience team works in compliance with the IKEA code of conduct and IKEA Employment Standards.
Manages local community involvement and stakeholder relations, including public affairs.
Customer Experience Transformation Manager
By Black Knight At , Remote
Project management skills; ability to prioritize and complete tasks
A Bachelor's degree or the equivalent combination of education, training, and work experience
Work with functional leads to develop and align on a cost/benefit analysis
Work with cross-functional stakeholders to enhance offline processes to provide a seamless end-to-end experience for our customers.
Manage, maintain ideation pipeline to optimize journeys and provide on-going monitoring of journey performance with analytics, insights and reviews
Requires 6+ years of related experience with a minimum of one (1) year of leadership responsibility
Senior Customer Experience Manager
By TeamSnap, Inc. At , Remote
Previous experience leading a CX team in a remote environment
Solid knowledge of contact center metrics and operations (you understand how service level and handle time work together)
Strong problem solving skills and the ability to think analytically while working at a fast pace
Experience in a tiered support environment, with internal and external (BPO) agents
We're proud to be remote-first. We've been remote since 2009, long before COVID made it cool
100 Best Remote-First Places to Work."
General Manager, Airport Customer Experience
By American Airlines At , Albuquerque, Nm
Minimum Qualifications- Education & Prior Job Experience
3 years in supervisory or management capacity
This role is a part of our Field Stations team within our Customer Experience group
Manages scheduled, off-scheduled and charter flight operations and meet performance goals
Oversees, monitors, and controls budget and manages overall financial administration
Bachelor’s degree in related field or equivalent work experience preferred
Customer Experience Manager, Tpa
By Delta At , Tampa, Fl
Ensures the line of communication is open between specialists and all levels of management in the center
Mentors BAs to develop competencies and capabilities
Must be detail-oriented and manage change with an understanding of employee and customer reactions
How you'll help us Keep Climbing (overview & key responsibilities)
What you need to succeed (minimum qualifications)
What will give you a competitive edge (preferred qualifications)

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional