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Customer Experience Manager Jobs in Illinois

Account Manager (Customer Success/Customer Experience)
By Technomic, Inc. At Chicago, IL, United States
3-7 years of sales, account management, customer success, customer experience or marketing experience preferred
Knowledge of Salesforce or other CRM interface, experience with utilizing on-line programs and databases.
Strong communication skills (verbal & written)
Strong analytical and problem-solving skills
Experience with client facing meetings and presentations
Food service knowledge and/or willingness to stay current with industry and trends.
Senior Manager, Customer Experience Strategy
By GoHealth At Illinois, United States
Proven change management and leadership skills
Management consulting, venture capital or private equity firm experience
Knowledge of or experience in the Healthcare industry
Manage and develop team members, creating an effective, multi-layered organization with future leaders
5+ years of work experience
3+ years experience leading and building driven, successful teams
Customer Experience Manager Jobs
By Five Below At Bloomington, IL, United States
Emerging Skill - Planning/Time Management
Minimum 2 years of management experience
What does the Customer Experience Manager do?
Ensures all associates and managers are Wowing the Customer through personal contact with customers
Responsible for achieving CSAT score goals provided by the District Manager
Excellent verbal and written communication skills
Senior Manager, Customer Experience
By DoorDash At Chicago, IL, United States
You have 7+ years of experience in management consulting, technology, startup, or a related field
Produce, dig into and use data and insights to identify opportunities to improve speed, quality, effectiveness, and customer experience
You want to do right by our customers to provide a scalable, outstanding customer experience
Partner with support and company-level leadership to guide priority projects
At your core, you're a problem solver, able to solve new problems with new solutions
You stay oriented to the goal you're trying to achieve and act with urgency to achieve it
Customer Experience Manager Jobs
By Crane Payment Innovations At Mount Prospect, IL, United States
A minimum of 5 years of professional experience in Customer Support or Customer Service roles (or similar).
Proven experience as a customer support specialist, preferably within a similar environment.
Working knowledge of customer service software, databases and tools
Decision-Making Skills: You have a reputation for making quality decisions and sticking to them
Life insurance and disability benefits
College or University diploma or equivalent.
Senior Customer Experience Manager [Marketplace]
By Upwork At Illinois, United States
Experience facilitating cross-functional team discussions, including well-developed negotiation skills and ability to provide direction while not having direct authority
Certified Customer Experience Professional (CCXP)
Strategic agility: digest, analyze and action our customer data to drive change within our Marketplace while maintaining flexibility and focus
Group facilitation: facilitate and guide groups to share insights, identify customer issues and opportunities, and engage in co-creation of solutions
Amplify the Voice of the Customer: passionate advocate who relentlessly ensures our customers are heard throughout the Marketplace business unit
Closed-Loop methodologies: Educate and empower Marketplace teams to close-the-loop with our users, including issue resolution, prevention, and communication
Customer Experience Manager [Payments]
By Upwork At Illinois, United States
Certified Customer Experience Professional (CCXP)
Experience delivering insights reports to cross-functional teams, including ability to provide direction while not having direct authority
Amplify the Voice of the Customer: advocate relentlessly to ensure our customers are heard throughout the Payments business unit
Closed-Loop methodologies: Educate and empower Payments teams to close-the-loop with our users, including issue resolution, prevention, and communication
Systems thinker: Zoom out to see the big picture and dive into the details when appropriate
Proven track record driving positive change in a complex environment
Manager, Customer Experience Jobs
By DoorDash At Chicago, IL, United States
Other projects assigned by management or as needed
You have 3+ years of support operations experience managing support KPIs such as CSAT.
You have experience with root cause analysis on support, fraud, trust & safety cases
You have driven operational excellence, quality improvements and performance managed multiple agents.
You are analytical and data-driven, with experience distilling large data sets to actionable insights - root cause analysis is your specialty.
Hosting forums for case deep dives
Customer Experience Manager Jobs
By Tesla At , Orland Park, 60462, Il
Self-starting entrepreneur with exceptional management skills and great attention to detail
Collaborate with Store Manager for a shared understanding and vision of business needs and strategies
Analyze data and collaborate with Store Manager on business strategies and set goals
Ensure team is fluent in all aspects of product knowledge
Meet and Exceed KPI, partner to achieve sales and delivery targets along with P&L requirements for location
Responsible for ensuring all employees provide best in class customer experience for every customer

Are you passionate about creating an exceptional customer experience? We are looking for a Customer Experience Manager to join our team and help us deliver a world-class customer experience. You will be responsible for developing and executing strategies to ensure customer satisfaction and loyalty. If you have a passion for customer service and a drive to exceed expectations, we want to hear from you!

What is Customer Experience Manager Skill Requirements?

• Excellent communication and interpersonal skills
• Ability to manage customer relationships
• Ability to analyze customer feedback and data
• Ability to develop customer service strategies
• Ability to work with cross-functional teams
• Excellent problem-solving and decision-making skills
• Knowledge of customer service software and tools
• Knowledge of customer service best practices

What is Customer Experience Manager Qualifications?

• Bachelor’s degree in Business Administration, Marketing, or related field
• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Knowledge?

• Knowledge of customer service best practices
• Knowledge of customer service software and tools
• Knowledge of customer experience management
• Knowledge of customer service strategies

What is Customer Experience Manager Experience?

• 5+ years of experience in customer service or related field
• Experience in customer experience management
• Experience in customer service software and tools
• Experience in developing customer service strategies

What is Customer Experience Manager Responsibilities?

• Develop customer service strategies to improve customer experience
• Analyze customer feedback and data to identify areas of improvement
• Manage customer relationships and ensure customer satisfaction
• Work with cross-functional