Consumer Insights Associate Jobs

Collaborate with cross-functional teams, including customer experience and operations, to translate research findings into actionable recommendations that drive business growth

Experience with qualitative methods (e.g., focus groups, in-depth interviews) a plus

Experience working with large datasets (SQL experience a plus)

Demonstrated experience designing and executing primary quantitative research studies, including survey design, sampling methodologies, and statistical modeling

Strong attention to detail, accuracy, and the ability to manage multiple projects simultaneously

Experience working in the consumer goods, food, or retail industry is a plus

Working cross functionally with marketing, sensory, sales, category management and others.

Experience with social media listening tools.

Experience in developing strong partnerships with teams, key stakeholders and agencies.

Ability to effectively manage multiple workstreams and projects.

Strong communication skills (oral and written) and presentation/story telling skills.

Benefits of Working at Simple Mills

· Experience and knowledge of customer journey, product concept, and product development lifecycles.

· 10+ years of work experience in Marketing Research, Consumer Insights, and/or Data Analytics

· 3+ years’ experience in a people leadership role

· Exceptional analytical, problem-solving, and critical-thinking skills.

· Demonstrated experience in leading and developing high-performing teams.

· Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.

Strong problem solving and risk management skills

Experience working with remote product development teams and engineers; strong collaboration, communication, and presentation work experience.

Minimum of 5 years Consumer Insights and Innovation experience in technology, home appliance, CE, Ecommerce, or related industry

At least 3 years work experience in quantitative and qualitative consumer insights.

Proven experience of translating consumer insights into product innovation.

Cultural background: Required, excellent communication, motivation, and coordination skills, including a independent and entrepreneurial mind-set.

Manage relationships with external solution and service providers as needed.

Minimum of 5 years of analytics, research, or consumer insights experience, preferably in the fashion or retail industry.

Experience with social listening tools and survey research is a plus.

Proven experience in digital analytics, audience discovery and segmentation, measurement, modeling, and data quality.

Monitor and report on Business KPIs, marketing and media performance, and consumer journey (including weekly, monthly, and quarterly recaps).

Support team members in addressing ad hoc requests, using all available data and resources.

Guest Satisfaction -- Manage internal guest satisfaction program. Manage survey updates, maintain reporting dashboards, present quarterly performance metrics.

Digital Forward -- Manage social media customer listening tools to identify drivers of customer satisfaction and dissatisfaction.

Strong problem solving, quantitative and analytical abilities; with keen attention to detail.

2 - 3 years’ experience with Excel for data exploration, visualization, and reporting, preferably Power BI

Insight Cultivation - Analyze and interpret research data to provide proactive, actionable, and meaningful insights.

Category Insights -- Leverage third party and internal data to identify how consumer & industry insights may impact key business initiatives.

People management - Experience leading and coaching a team.

Deep knowledge of leading-edge research tools, methodologies, suppliers, and industry best practices. Knows what great looks like.

Lead and manage large complex projects and connect the dots.

Minimum of 6 years of related work experience in a Consumer, Customer or Market Insights role.

Ideal to have minimum 15 years of related work experience in a Consumer, Customer or Market Insights role.

Business-to-business experience in the food industry.

Manage costs and procurement processes to maximize return on our Insights investments.

GDPR, Supplier-side research, global research, or managing supplier-side partnership experience a plus.

Articulate and apply best practices and fact-based research consistently to support decision-making throughout the company.

Identify appropriate methodologies and partners for project goals.

Ensure the right questions are asked – and has ability to articulate – to address important business issues.

Conduct projects in ways that they can be compared to projects done elsewhere within the organization, as appropriate.

(Equivalent combinations of education, licenses, certifications and/or experience may be considered)

Provide project management of both qualitative and quantitative research projects.

Design and program complex surveys using logic and pathing in online survey management tools (i.e. Qualtrics / Survey Monkey)

Employ knowledge of survey methods to ensure Insights projects maintain a high standard

Minimum 4 years’ extensive experience creating and executing effective online surveys and reporting results required

Minimum 2 years’ experience with large scale, preferably longitudinal, survey projects required

Assist in analyzing and reporting process for primary and secondary research projects, with the manager’s guidance.

Balance multiple projects and when needed, seek the manager’s guidance on prioritization.

2-3 years of experience in Marketing Research or Data Analytics required.

Working knowledge in primary and secondary research, syndicated research, qual and quant research techniques, and unstructured data

Working knowledge of IRI/Circana (POS and Panel) or Numerator data (Preferred, Not required)

Strong written and verbal communication skills.

Excellent planning and project management skills

Excellent verbal and written communication skills and storytelling ability

Strong knowledge of marketing and market research fundamentals including experimental design, and statistics

Specifically, the Associate Manager will:

Collect, analyze, and synthesize consumer or operator learning to tell a cohesive and actionable story.

Execute primary research, and synthesize syndicated sources (Nielsen, Mintel, Hartman Group, Datassential, Technomic, Crest, Supplytrack)

Responsible for maximizing sales and profitability by focusing on key business initiatives, store merchandising, marketing execution, inventory management, and loss prevention

Knowledge and experience with wireless retail sales

Provide optimum Customer experience and develop positive relationships

Build Customer confidence by making the store experience interactive, engaging and reassuring

At minimum two (2) years’ Customer-facing experience

At minimum one (1) year experience working in a retail sales environment; one (1) year cellular industry experience preferred

Have strong analytical skills, using multiple data sources. A statistical qualification is not required, but comfort with data analysis is essential.

Are engaged in extra-curricular activities, with analytical skills, team orientation, a “can-do” attitude, and the ability to deliver breakthrough results.

Are in your Junior year of an undergraduate program or within 2 years of graduating from a Masters program (required)

Have a Data Analytics, Social Studies, or Anthropological/Psychology background.

Have creativity, innovation, initiative, follow-through, & strong communication.

Have the ability to contribute and influence across levels and functions.

Previous experience of sharing knowledge, key learnings and best practice from experiences on the projects that they have been responsible for

Plan, manage and facilitate qualitative and quantitative research using the appropriate tools with consideration to the project budget

Have experience of developing client relationships and working closely with the new business team to uncover new business opportunities.

Previous experience of managing and leading end-to-end qualitative projects

Define appropriate research objectives that are consistent with client/project objectives

We Are Aspire Ltd are a Disability Confident Commited employer

2+ years of experience in one or more of the follow areas: program or project management, software engineering, product marketing,

Robust Ancillary Benefit Offerings Including Dental, Vision, Life Insurance and Disability Coverage, and Pre Tax Savings Accounts

Translate product requirements and reported bugs into tickets in JIRA

Understand and communicate all upcoming product features and user experience changes to key stakeholders.

Strong quantitative, analytical, and problem solving skills

What do we have to offer?

Assist our investor relations and finance team with insights for external communication

7 - 10 Years of experience prefered

Needs robust experience with consumer insights and analytics. Proven track record of being persuasive and demonstrating thought leadership.

Well rounded knowledge of consumer products and retail industry

Maintain and update consumer segmentation for communication and innovation

Measure, track and provide recommendations concerning brand health

Prioritization skills and confer with manager to align on priorities.

7 years’ experience in reporting and analyzing consumer complaints, praise, and inquiries.

Excellent analysis and reporting skills--ability to synthesize data to key insights and communicate consumer stories.

Excellent verbal and written skills.

Strong collaboration skills and stakeholder focus.

Knowledge of stage-gate launch process, brand building and consumer retention preferred.

6. Prioritization skills and confer with manager to align on priorities.

BASIC qualifications for the role:

1. 7 years’ experience in reporting and analyzing consumer complaints, praise, and inquiries.

2. Excellent analysis and reporting skills--ability to synthesize data to key insights and communicate consumer stories.

4. Excellent verbal and written skills.

5. Strong collaboration skills and stakeholder focus.

Manage customer experience database and all relevant guest-facing surveys

Support the development and management of end-to-end processes for creating primary research questionnaires, screener questions, analysis and reporting of results.

Work with innovation and hospitality teams to test changes to the guest experience and measure overall impact on NPS & sales.

Report monthly experience KPIs to operations and work to automate reporting where possible.

2-4 years + experience in data analysis, interpretation, and presentation using MS Office tools

Strong Qualtrics (or similar program) experience including survey and dashboard development

Three years of professional marketing analytics or research experience

Two years of quantitative research experience

Experience in data visualization and deck creation

Experience with dashboards and measurement tools (i.e., advanced excel techniques, SPSS, Tableau, MicroStrategy, etc.)

Experience working on a brand health tracker or VOC platform is preferred

Support the global brand health program across the US, UK, and China