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Client Help Desk Specialist Jobs

Help Desk Specialist Jobs
By Client Solution Architects At Portsmouth, VA, United States
Knowledge of trouble ticket systems
Proven customer service and communication skills
Records all trouble ticket calls received in-person, via phone calls, email, or voicemail into the call center ticketing system
Creates, modifies, and deletes internal users’ system accounts
Assists clients with IT software and/or hardware issues
Performs software installation, general visual inspection, power up, and testing of computer equipment
Sr. Help Desk Specialist | Fully Remote
By Vaco At Dallas, TX, United States
Soft Skills & Experience Requirements
Coordinate with MSP on any escalation issues that require internal coordination or approval with management
Strong troubleshooting capabilities & knowledge of the user clients (Teams, SharePoint, OneDrive, Outlook, etc.).
Experience working with end users to set up and manage two-factor authentication applications
Excellent communication (oral and written), interpersonal, organizational, and presentation skills
Must be able to read your audience and cater your communication skills to them - working with non-technical audiences
Help Desk Specialist Jobs
By RTL Networks At , , Um
Copies of certifications are required.
Provide IT support services and call triage including First Call Resolution, Impact and Priority Based Incident Categorization.
Provide timely customer feedback, monitor/update the status of assigned tickets, and ensure warm hand-off and/or ticket escalation.
Maintain a professional appearance and demeanor during duty hours, official travel, and when working with the user community.
Provide O&M support for OMC desktop, laptop, and tablet information systems.
Image information systems using government provided operating system images.
Help Desk Specialist Jobs
By Synergy ECP At District of Columbia, United States

Columbia, MD Description Company Information: Synergy ECP is a Service Disabled Veteran-Owned Small Business SD(VOSB) that was formed in July 2007 with Headquarters in Columbia, MD and is made ...

Help Desk Specialist Jobs
By Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. At , Boston, 02111, Ma

The Professional Staff Talent Acquisition Coordinator (“Coordinator”) will proactively support firm-wide professional staff recruiting efforts, ensuring that the highest level of internal and ...

Help Desk Specialist Jobs
By Tria Federal (Tria) At , Washington, 20212, Dc
Performs basic account management such as: resetting passwords, unlocking accounts, and modifying user groups
Microsoft Active Directory management tools
Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN.
Provides in-person, by telephone, or remote technical support to users connected to the network or through VPN
Experience with imaging technology, like Ghost, Microsoft MDT, SCCM or similar tools
Experience working at an enterprise organization in a similar technical support role
Help Desk Specialist Jobs
By Matanuska-Susitna Borough At Palmer, AK, United States

Job Summary : This position is responsible for performing specialized duties in the provision of service desk support to technology end users. Work is performed and duties are carried out in ...

Help Desk Specialist Jobs
By Vaco At Erlanger, KY, United States
Diagnosis and resolution of client problems
Document all issues and resolutions
New systems and equipment setup
document all issues and resolutions
new systems and equipment setup
Help Desk Specialist Jobs
By Stellar Professionals At Tallahassee, FL, United States
3 yrs customer service experience in a professional environment
2 yrs of clerical duties in data entry and troubleshooting
Ability to speak and understand English
High School Diploma or Equivalent
Proficient in Microsoft Office Suite
Help Center Content Specialist
By TikTok At , New York, Ny $65,866 - $96,000 a year
2+ years of writing experience in help or support content, user education content, instructional design, technical writing, or content strategy
Collaborate with Product Operations, Marketing, Product, and Content Design and Product Writing teams to create user and creator education content
Directly manage day-to-day escalations and troubleshooting of issues
Writing portfolio with support or user education content, direct or transactional emails, style guides
Experience working on projects involving cross functional team collaboration
Excellent writing, communication, organizational and interpersonal skills
Help Desk Analyst (Specialist I Emergency Comm 6768)
By City of Greensboro, NC At , Greensboro, 27403, Nc $20 an hour
Proficient experience in Windows and Microsoft Office, etc.
Experience working with PC’s, laptops, and cellular devices
Able to lift at least 70 pounds
Help Desk Specialist Jobs
By Oasys International, LLC At , Washington, Dc
Experience / working knowledge with Active Directory (AD)
Proficient knowledge of the Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Experience working with PCs, laptops, printers, mobile devices, digital scanners, and copiers is preferred.
Experience with customer service and helpdesk support is preferred.
Experience with helpdesk software ticketing systems is preferred.
A professional attitude regarding attention to detail, customer service, and excellent organizational skills are required.
Help Desk Specialist Jobs
By Motion Recruitment At Grand Prairie, TX, United States
Knowledge and experience of troubleshooting Office 365 applications
Customer service experience in a call center environment
Help desk or technical support experience preferred
Certifications in Microsoft O365 or Azure
Good written and oral communication skills
High School Degree or equivalent preferred
Senior Help Desk Specialist
By Council on Aging of Southwestern Ohio At , Blue Ash, 45242, Oh
Associates Degree in an IT related field or equivalent experience.
Basic project leadership and organizational skills
Able to gain knowledge and understanding of program process in relation to software.
Excellent customer service skills including working with COA software vendors
Good oral and written communication skills.
Provide end user technical support for all COA staff through in person, phone, e-mail, and other electronic means.
Branch Technology Specialist/ Help Desk
By Equitable At , Columbia, 21045, Md $49,000 - $72,000 a year
Liaison for Corporate Network / WiFi Network management
Work with Complex Technology Manager on all rollout and technology projects
Equitable Pay and Benefits: Equitable Total Rewards Program
Onboarding Technology systems for new hires
Troubleshoot hardware/software problems for associates and staff
Program and distribute/collect security keys for offices
Help Desk Specialist Jobs
By Franklin Fitch At Nashville, TN, United States
Strong experience with Microsoft Office
Experience working across Active Directory
Do you want to utilize and show off your tech skills?
Service Desk Analyst | $60,000-$62,000 | Nashville, TN | Hybrid
Do you want to join a company that can provide growth and development?
Help Desk Specialist Jobs
By Balls Foods At Kansas City, KS, United States

Position Overview The Help Desk Specialist will perform end-user technical support for all Balls Food Stores teammates. End-user technical support will include remote and on-site support to users in ...

Help Desk Specialist Jobs
By OBXtek At Annapolis, MD, United States
Apple Certified Mac Technician (ACMT), and
Linux Mastery or CompTIA Linux +
Active Public Trust Or Secret Clearance Required.
Full vaccination will be required and verified unless an accommodation request is approved.

Are you looking for a challenging and rewarding Client Help Desk Specialist role? We are looking for an experienced professional to join our team and provide top-notch customer service to our clients. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you have a passion for helping others and a knack for problem-solving, this could be the perfect job for you!

Overview Client Help Desk Specialist is a customer service professional who provides technical support to customers via phone, email, or chat. They are responsible for troubleshooting hardware and software issues, providing technical advice, and resolving customer complaints. Detailed Job Description Client Help Desk Specialists are responsible for providing technical support to customers via phone, email, or chat. They must be able to troubleshoot hardware and software issues, provide technical advice, and resolve customer complaints. They must also be able to diagnose and resolve technical problems, provide customer service, and maintain customer records. Job Skills Required
• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Excellent communication skills
• Ability to work in a fast-paced environment
Job Qualifications
• Bachelor’s degree in Computer Science, Information Technology, or related field
• Previous experience in a customer service role
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of computer hardware and software
• Knowledge of customer service principles and practices
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous experience in a customer service role
• Previous experience in a technical support role
Job Responsibilities
• Provide technical support to customers via phone, email, or chat
• Troubleshoot hardware and software issues
• Provide technical advice
• Resolve customer complaints
• Diagnose and resolve technical problems
• Provide customer service
• Maintain customer records