Client Experience Specialist Jobs in San Francisco, California

Experience with conflict resolution management techniques

Document ALL client interactions and transactions accurately in the database system (backlog & inbox management)

Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships

Offers will be reflective of the candidate’s location and experience.

Maintain and upkeep knowledge of SpotOn products, services, and policies

Other duties as assigned by the supervisor or manager

3+ years of experience in a Customer Care Manager or Client Experience Lead role or other equivalent work experience

Experience with having managed a team of 3 associates or more

Leading and inspiring a team of 5-10 associates working both in-office and remotely

CX Operations: Complete ongoing clerical, administrative, and routine tasks to keep our day to day client experience operations running smoothly

Strong problem-solving skills with the ability to think analytically while working in a fast-paced startup environment

Previous experience working in ecommerce or a tech startup is a plus

the leading platform connecting people with disabilities to government benefits.

You have completed a socially-focused, hands-on internship or have significant volunteer experience.

You have experience using Salesforce and/or Front.

$1,000 reimbursable stipend for education and training outside of work

You have a Bachelor's degree from a top four-year university with strong academic performance.

You're a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.

the leading platform connecting people with disabilities to government benefits.

You have experience using Salesforce and/or Front.

$1,000/year reimbursable stipend for education and training outside of work

You're a quick learner and a competent writer, able to master complex new topics and platforms when given instruction and support.

You've previously worked at a fast-growing startup or particularly high-performing service/sales/support team from a company known for great customer service.

Medical and dental insurance with 100% of employee premiums covered

Connect the dots across multiple campaigns or accounts to continually tighten up recommendations that incorporate client/senior management feedback

Experience planning and executing across all media channels, traditional/linear and digital

Deep knowledge of performance media, audience strategy creation/application using syndication resource tools (i.e., MRI, Forrester, YouGov, Comscore), and marketing technology landscape

Business intelligence and competitive reporting knowledge/tool familiarity (i.e., Kantar, Nielsen) and narrative crafting

Lead media team in developing strategy/media plans that answer to the client’s business objectives

Communicate effectively with activation, sales, and internal team members to ensure direction is clear to minimize confusion

Manage clienteling program to cultivate appointment sales, new client acquisition, prospect conversion, and VIC development that increase client sales penetration.

Maintain knowledge of local current attractions and events surrounding the boutique and participate in networking activities including client events.

Foster a positive boutique culture, cultivating verbal and non-verbal behaviors among the team, that demonstrate a welcoming and elevated client experience.

Provide ongoing mentorship to boutique team to best support the improvement of proficiencies, attitudes, and behaviors that impact the client experience.

Ensure excellence in brand image through visual merchandising perspective.

Create boutique policies that ensure all team members contribute to the VM bar of excellence.

Proactively clientele utilizing in-depth product and process knowledge to deliver an exceptional customer service experience

Manage fraud management investigations and analytics

Preferred experience In sales force commerce cloud and CyberSource knowledge.

manage fraud management investigations and analytics

Foster customer relationships and deliver a positive experience across all omni-channel activities

Manage sales orders on a daily basis; partner with the fulfilment warehouse and carrier services on processing, shipping, returns, and cancellations

Support the flow of boutique traffic and daily management of the boutique appointment booking tool (RDV) and queue

MS Office experience required; SAP knowledge preferred

Utilize Maison storytelling and heritage to enhance the client experience

Assist with organization and tracking of client experience tools such as food and beverage, Cartier gifts, stationery, and fragrance samples

Develop fundamental brand knowledge to convey Cartier heritage and values

Previous experience especially in luxury retail, service or hospitality industry is a plus

Experience and comfort using customer-relationship management software

Manage clients who come in for service appointments

Coordinate with vehicle technicians to ensure seamless client experience from start to finish

Manage appointments including scheduling, communication, and payments

Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter

3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Research and answer client inquiries; discuss products and rates.

Perform safe deposit box services.

Research and verify account information and resolve problems for clients as necessary.

Adhere to high ethical standards and comply with all policies/procedures/regulations/applicable laws.

Accept deposits, verifying cash and endorsements, and issues receipts.

Experience with management consulting on organizational development, coaching, professional leadership development, conflict resolution and/or cultural change management

Experience with human capital management consulting, strategy development, learning and development, and/or facilitation

Understanding of Microsoft Suite of Products, CRM systems, Project Management software, Adobe products, Virtual Meeting platforms in a PC environment.

Leading a team to achieve project goals, meet contractual requirements and client expectations within the firm's quality standards

Developing an approach and related project plan to meet contract requirements and client expectations

Prioritizing and delegating work to teammates to meet contract requirements and client expectations

Experienced and capable to utilize functional and technical skills to learn multiple systems.

Due to a remote work environment, a dedicated workspace and an internet connection of 100 MB is required.

2+ years' experience in Customer Service

Ability to multi-task, set priorities and manage time effectively.

Job Title: Client Experience Representative

Ability to handle challenging customer interactions.

We're on the hunt for dynamic Client Experience Specialist that will exemplify the innovation

• Excellent verbal and written communication skills with attention to detail

• A proven self-starter with problem-solving skills

• Proven organizational and problem-solving skills

• Art/creative experience a plus

• Offer support and solutions to customers in accordance with the company's customer service policies

2+ years of experience in sales and/or client retention and great customer service qualities

Stellar English skills, both in writing and speaking, while using them creatively in a professional setting

1+ years of experience with digital marketing products and services

The ability to stay calm and find the right approach to manage escalations (irate calls)

Communication| Excellent written & verbal communication skills, ability to proactively network and establish effective working relationships both internal and external stakeholders

Medical, dental, and vision health benefits options

Must have led an Account management Team before

· Advocates for the client with Product Management to drive product simplification for our customers

Manages budget and participates actively in the annual budgeting and periodic forecasting activities

REMOTE- Must live on East Coast or in MID WEST

Managing a Team of 10-12 Account Managers

· Ensures long term client satisfaction and retention. Manages client satisfaction survey delivery and feedback review.

Process emergency management requests by engaging key stakeholders within leadership teams across the organization

Use telephony system to manage call interactions and respond to emails

High school or equivalent required; college education preferred

Experience using Microsoft office required

Experience in service oriented field interacting with customers required

Experience in utilizing a ticketing or dispatch system preferred

Customer driven with excellent oral and written communication skills and general analytical, problem solving, and project management skills

Experience developing requirements and demonstrating reporting to end users

Design, develop, and maintain a knowledgebase of best practices, training guidance, and how-to materials related to Power BI

Clearly defined product benefits and implementation strategies to support client ROI

Experience in business case development and ability to effectively present business cases to business unit leadership

Client-first, focused on continuous improvement to drive a positive experience

What We Are Looking For -Crisis communications, issues management, and/or public affairs experience

Highly effective oral and written communication skills -Basic familiarity with corporate financials

Ability to prioritize multiple tasks and manage deadlines in a consistent manner

Ability to take ownership, manage and see projects through from start to finish -Proactive self-starter and a quick learner

1-3 years of professional experience: in an agency/strategic consulting firm, political campaign or organization, law or similar setting

Prepare strong initial drafts of client-facing materials and interface directly with clients as appropriate

• Utilize Maison storytelling and heritage to enhance the client experience

Maison / industry knowledge and compliance

• Develop fundamental brand knowledge to convey Cartier heritage and values

• Consistently reach and aim to exceed all KPIs

• Support the general upkeep and appearance of the sales floor, wrap rooms, and CS areas

• Participate in daily set up and break down of boutique for opening/closing as needed

Experience: NPS > Amazon, Netflix, and Apple

Hire a Support Lead and Guide Lead Manager

D2C Service Pro: Experience directly supporting high-touch consumer customers and delivering exceptional client experiences

Mission-Obsessed: You have a deep personal connection to our mission and artistic vision for crafting psychedelic therapy experiences

Remote-able: You excel in a remote-first, writing-based culture of freedom and responsibility

Freedom: Design your own workday - we’ve been remote-first, asynchronous from founding

1-2 years project management experience

Required Qualifications, Skills And Capabilities

Preferred Qualifications, Skills And Capabilities

Manage research flow and client-recruitment for research process

Build research surveys as needed, recruit clients for interview research and manage research initiatives

2-3 years of experience in voice of customer or client experience roles with true passion for insights generation, leveraging innovative technologies

Related travel experience and industry knowledge is essential

Conducts consultations with clients to discuss all details of their desired travel experiences, needs, and budget

Manage reservations, special requests, and payments

Self-driven in an autonomous, remote environment

Designs logistical fun & exciting itineraries

Sell transportation, accommodations, activities to our guests

Related travel experience and industry knowledge is essential

Conducts consultations with clients to discuss all details of their desired travel experiences, needs, and budget

Manage reservations, special requests, and payments

Self-driven in an autonomous, remote environment

Designs logistical fun & exciting itineraries

Sell transportation, accommodations, activities to our guests

Ability to work remotely – facilitate a quiet, professional work environment at home

Ability to manage multiple tasks simultaneously

Superior interpersonal skills with the ability to work with various types of clients

1-2 years of customer service experience

Previous experience in the Payroll Industry required

College experience (degree strongly preferred)

Strong interpersonal skills and a collaborative management style.

Project management / Six Sigma / PMP / LEAN certifications in continuous improvement methodology.

Knowledge of risk management or proven ability to learn challenging new topics quickly.

Lead 5-8 account managers to ensure the client experience is outstanding and that all meeting formats, communication, and reporting are consistent.

Proven service delivery experience related to software and services.

Experience working with Health Plans (preferred).