Client Experience Banker Jobs

• Accept deposits, verifying cash and endorsements, and issues receipts.
• Balance transactions at end of day and verifies cash totals.
• Process credit card advances.
• Assist in the support of Client Experience Officers by assisting in the daily maintenance of existing relationships. This includes support for Electronic Banking, Mobile Banking, BillPay, HorizonXE, Remote Deposit Capture, Electronic Funds Transfers etc.
• Cash checks
• Answer client inquiries and gives balances.
• Adhere to high ethical standards and comply with all policies/procedures/regulations/applicable laws.
• Work closely with the Client Experience Officer/Client Experience Relationship Team to handle any client retail deposit needs in the absence of Client Experience Officer.
• Accept loan payments and safe deposit box rental payments.
• May include answering and directing incoming client phone calls by discerning the levels of priority as well as escalation of calls to the appropriate team member, as necessary.
• Educating clients on bank services, products, and digital capabilities by developing and maintaining a strong working knowledge of all relevant Bank products and services.
• Research and verify account information and resolve problems for clients as necessary.
• Research and answer client inquiries; discuss products and rates.
• Issue and sign cashier checks and loan proceeds checks.
• Redeem U.S. Savings Bonds.
• Perform safe deposit box services.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)