Client Experience Director Jobs in Maryland

Experience and comfort using customer-relationship management software

Manage clients who come in for service appointments

Coordinate with vehicle technicians to ensure seamless client experience from start to finish

Manage appointments including scheduling, communication, and payments

Identify opportunities to improve customer experience and continuously find operational efficiencies to work smarter

3+ years experience in client service role (could be anything from automotive to restaurants to hospitality to retail)

Work together with the senior team to retain and grow current clients, attract new clients, and expand capabilities and offerings

Coordinate with project directors in their contract-level performance, budget and management, as well as their risk review and mitigation efforts.

Develop and execute innovative and creative solutions for account teams to offer Palladian’s clients

Strive for a deliberative, results-oriented, equitable, inclusive, transparent and mission-driven workplace.

Build and nurture client relationships by providing team leadership and strategic guidance to clients

Lead proposals, bids, extensions and recompetes, and help ensure market-appropriate and competitive proposal design and pricing