Call Center Sales Manager Jobs in Florida

Manage virtual and face-to-face in classroom training environment effectively; administer learning activities

Manage existing learning material and LMS and participate in revamping and redeployment

Train and coach managers, team leaders and others involved in employee development efforts

Obtain and/or develop effective digital training materials utilizing a variety of media to augment and evolve existing training curriculum

Plan, organize, facilitate and order supplies for employee development and training events

Conduct follow-up studies of all completed training to evaluate and measure results

3-5 years of experience in contact center management

Manage and lead contact center staff to ensure compliance with operational requirements and corporate policies

Create and manage workforce schedules, payroll, commissions, and operational reports

Strong leadership and coaching skills

Excellent communication and problem-solving skills

Ability to manage a team to achieve operational goals and financial targets

Learn and comprehend phone software and capabilities to generate reports, monitor activity, and provide the best customer experience.

10 years of call center experience preferably within distribution businesses

Previous experience working in a cross-functional team environment

Must have excellent communication skills including, verbal, written and audio skills.

Attention to detail and excellent follow-up skills

Salary ranging from $70,000-$90,000 based on experience.

Actively and consistently support all efforts to simplify and enhance the customer experience.

Required Related Work Experience and Number of Years

Preferred Related Work Experience and Number of Years

Ability to read, write, speak and understand English

Minimum of 4+ years of Call Center Management experience

Proven leader with advanced time management, planning, organizational, and multitasking skills

Superior knowledge of call center tools and technology used to manage KPIs

Exceptional interpersonal & communication skills

Strong supervisory experience, including staff development

Advanced knowledge of Microsoft Office, including Outlook, Excel, Word & PowerPoint