Call Center Sales Manager Jobs in California

Scale the existing call center onboarding and education experience for 10x growth.

Lead, manage and train the call center resources based in Europe, Asia and the US.

Manage and continuously improve upon the different teams within the call center (IE Driver Support, Commissioning, installer support).

Develop and hone the existing processes and customer experience to meet KPIs at scale.

Required: 5-10 years of experience directly managing an international, multilingual call center.

Experience in e-mobility industry desired.

Prior experience in healthcare management or marketing, preferably in Homecare, Assisted Living or related field highly desired.

Oversees performance management and employee goal setting.

Experience with and understanding of the needs of adults with disabilities and older adults required.

Strong organizational skills and assertiveness with the ability to prioritize tasks, manage schedules and meet deadlines.

Provides supervision including coaching and education to call center staff.

Manages calls/chats/emails/web inquiries by actively listening and responding with relevant customer needs-based questions.

Bachelor of Science in Business or Communication preferred. Management experience can substitute for degree.

Manage department project teams charged with improving efficiency and cost reduction initiatives.

Develop presentation and proposals that address client requirements and objectives with recommendations.

7 to 10 years of experience managing large departments.

5 years of experience in a customer service environment preferred.

Call Center Operations Manager | San Juan Capistrano, CA