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Call Center Director of Quality Assurance Jobs

Director Of Quality Assurance
By TriVista Recruitment At Winston-Salem, NC, United States
Experience with quality management systems (SQF, ISO, HACCP, GMP, etc.).
Embrace the opportunity to be a valued member of the management team and grow professionally as the company grows.
Contribute significantly to company goals through the support of a small, highly competent management team.
Bachelor's or Master's degree in Food Science, Food Technology, Microbiology, Quality Management, or related field.
Minimum of ten years of progressive experience in quality assurance and quality control within the food manufacturing industry.
Strong understanding of food safety regulations, standards, and compliance requirements.
Director Of Quality Assurance
By CARsgen Therapeutics At North Carolina, United States
2.2 At least 3 years management experience in a biotech industry
2.7 Ability to communicate in a proactive and solution-focused manner, including keeping management aware of potential issues.
2.9 Strong interpersonal skills, with experience in leading high-performance team and cross functional projects.
1.7 Ensure the validation programs and SOPs are properly established and they meet regulatory requirements.
2.3 Experience in hosting FDA, EMA, and other regulatory agencies’ inspections
2.4 Experience in establishing and improving quality systems.
Call Center Quality Assurance Specialist
By SmithRx At , Lehi
Experience in TalkDesk (or other Quality Management Software), Confluence, Google Suite (Drive, Sheets, Presentations, Lucid Charts) strongly preferred
Effective time management, ability to handle high-volume daily workload efficiently
Partner with the Call Center Operations and Training team to recommend continuing education for call center agents
Assist with creating and editing Confluence articles, ensuring education materials for call center agents is appropriate and current
HS Diploma or GED or equivalent experience
4+ years experience as a Quality Assurance Specialist in a call center environment, evaluating and scoring member calls
Call Center Quality Assurance Specialist
By PrudentRx At Tampa, FL, United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Call Center Quality Assurance Specialist
By PrudentRx At United States
Exceptional analytic, listening, and time management skills
Performs call monitoring and provides trend data to the management team.
Uses quality monitoring data management system (QMS) to compile and track performance at team and individual levels.
Prepares and analyzes internal and external quality reports for management and staff review.
Completions of the time management and communication assessment (provided)
Provides feedback to the Call Center team, leaders, and managers.
Quality Assurance Analyst - Client Services (Call Center)
By Louis Vuitton Malletier At , Irving
Exceptional organizational, time-management, and written and oral communication skills
2-3 years of Quality Assurance Analyst experience in a Call-Center Environment
Exceptional interpersonal skills, ability to interact with all levels of employees within the organization, and be a great teammate
High level of objective reasoning and analytical skills
Ability to learn quickly and maintain high-performance levels in a fast-paced environment
Proactive self-starter that is solution and detailed-oriented and can work with minimal direction
Director Of Quality Assurance
By Affordable Solar At , Albuquerque, 87109
Bachelor's Degree in engineering, business, or construction management. Relevant work experience is also to be considered as an alternative.
Oversee the preparation and control of project-specific quality system management documentation prior to project commencement.
Manages quality assurance staff job results by coaching, counseling, and disciplining employees.
10+ years of construction QA/QC experience, preferably in solar, civil, or utility infrastructure projects
Assures quality products and processes by establishing and enforcing quality standards and testing procedures for materials and products.
Preparation of QA manual control and supervision of all amendments and revisions.
Director Of Quality Assurance
By Pura At Pleasant Grove, UT, United States
Strong knowledge of quality management principles, methodologies, and frameworks (e.g., Six Sigma, Lean, ISO standards).
Guide the leadership team in the integration and management of a world class QMS for Pura products and processes.
Adept at communicating up. Communication skills coach for junior team members.
Strong problem-solving abilities, root cause analysis, and attention to detail.
Implement ISO 9000 (or equivalent QMS) companywide.
Develop and implement a quality production program to ensure conformity of purchased material and final products to quality standards.
Director Of Quality Assurance
By Kalix At Minot, ND, United States
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
Knowledge of industry accreditation and ICF/IID standards as well as state licensure requirements and agency policies and procedures.
Coordinate annual review and update of agency policies and procedures to ensure compliance with all standards for accreditation, certification, and licensure.
Coordination of agency record-keeping systems to ensure compliance with all required accreditation, licensure, and certification standards.
Development and implementation of systems to assure compliance with licensing requirements.
Ability to plan, organize, implement and evaluate complex administrative responsibilities.
Director Of Quality Assurance
By TTEC At , Englewood
Support effective management of the QA process and related continuous improvements
12+ years of quality assurance experience
Proven leadership experience managing large, diverse global teams
BA/BS degree or equivalent work experience required
Financial acumen with experience managing own budget
Experience in a customer service environment or related position
Call Center Quality Assurance Analyst
By PLS Financial Services, Inc. At , Oak Brook, 60523, Il
Create weekly, monthly, semi-annual and annual reporting for management review.
Bachelor's Degree in relevant field is preferred; additional years of relevant experience may be considered in lieu of a degree
1-3 years’ experience in customer quality assurance or quality control required, which includes performing QA for a Collection or Call Center
Working knowledge of multifunctional call recording quality monitoring solutions (voice and screen capture)
Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred
Excellent verbal and written communication skills
Director Of Quality Assurance
By Lumicity At Greater Philadelphia, United States
5-10 years of experience in quality for HCT/Ps and/or medical devices
Bachelor’s Degree in a biological science or related field required
** Candidates MUST be US Citizen or Green Card Holder - No C2C or Sponsorship Available **
Director Of Quality Assurance
By Lucas Systems, Inc. At , Wexford, Pa
Recruit and manage a highly functional and motivated QA team.
BS or MS Degree in Computer Science, Information Science or related with equivalent experience
Experience leading quality and test engineering functions for large-scale products/services across server, web/SaaS, desktop, and mobile platforms
Experience with test automation and frameworks
Experience recruiting, leading and developing high-quality teams that produce results
Very strong communication skills, including an ability to communicate effectively to technical and non-technical stakeholders
Director Of Quality Assurance
By Compass Group At Greater Seattle Area, United States
Associates at Eurest are offered many fantastic benefits.
Must have F& B experience
Must have USDA and FDA experience
• Experienced in prepared foods manufacturing a plus.
• HACCP certification, Preventive Controls for Human Food (PCQI) and GFSI auditor certification a must.
• Working knowledge of food processing and distribution regulations, i.e. FDA and USDA/FSIS, and industry practice.
Director Of Quality Assurance
By entrinsic bioscience At Greater Boston, United States
Demonstrated skills in project management and working with vendors and contractors.
Develop and reports Key Performance Indicators to measure CMO and Labeler performance and for contribution to Management Review.
Ideally 5 years of experience in leading the Quality Assurance function, preferably at the Director/Senior Manager level.
Minimum of 5 years related Quality Assurance experience in the Pharmaceutical/Biopharmaceutical/Biotechnology or Consumer Goods industry
Solid experience working within US and EMA GMPs.
Experience interacting with and responding to US and other Health Authorities.
Director Of Call Center Operations !!
By BRIAN A SIPLEY At United States
5+ years of previous Call Center/Customer Service Management experience
Ensures call volume forecasts and planning requirement are built to manage peak volume periods to ensure delivery of KPIs
Bachelor's degree of Business Administration or equivalent education training and experience
Remote/At-Home (must reside in AZ, FL, IL, MT, PA, SC, NC, TN, TX, VA or AL)
Must have experience managing a team of over 300+ personnel.
Proven working experience with call center systems
Director Of Patient Services, Call Center Coe
By TEEMA At Greater Chicago Area, United States
Experience leading Call Center Managers and Team Leads within digital health.
Manage and mentor Patient Care Team Managers and Leads in CoE
Lead Patient Care Team, ensuring exceptional patient experiences.
Proven experience managing growth in scale, costs and refining the delivery of Center of Excellence teams.
Proven experience managing large, distributed teams in a fast-paced, complex environment.
Develop scalable infrastructure for patient care delivery, refining operating models, processes, and metrics.
Director Of Call Center Operations
By JourneyOne Tech At New York City Metropolitan Area, United States
Proven leadership skills with a strong ability to motivate and manage a team.
Minimum of 10 years of experience in managing large teams in a call center environment.
Excellent communication and interpersonal skills.
Strong analytical skills with the ability to interpret complex data.
Experience with [specific software or technology tools].
Detail-oriented with a strategic mindset.
Director Of Call Center Operations
By Sipley The Best At Sanford, FL, United States
Ensures call volume forecasts and planning requirement are built to manage peak volume periods to ensure delivery of KPIs
Build and maintain related reporting and metrics for Executive team to evaluate performance.
Develop policies/procedures to support the function of the company
Directs the day-to-day operations of the call center ensuring service and quality metrics are at minimum met but preferably exceeded.
Ability to work across diverse personalities and agendas
Ensure that all projects are delivered on-time, within scope and within budget
Director Of Quality Assurance
By Pharmatech Labs At Lindon, UT, United States
Serves as the primary quality assurance resource for problem identification, resolution, and continuous improvement.
Instructs quality assurance personnel on quality control and analytical procedures.
Supports concurrent engineering efforts by participating in design development projects representing quality assurance and the customer.
Performs root-cause analysis and other problem-solving activities regarding nonconformance of products and processes to identify effective corrective actions and process improvements.
Communicates quality issues, trends and losses to all relevant organizational departments.
Interfaces with supplier and customer quality representatives concerning problems with quality control and assure that effective corrective action is implemented.

Are you looking for an exciting opportunity to lead a team of quality assurance professionals in a fast-paced call center environment? We are seeking a motivated and experienced Call Center Director of Quality Assurance to join our team! As the Director of Quality Assurance, you will be responsible for developing and implementing quality assurance processes and procedures to ensure customer satisfaction and operational excellence. You will also be responsible for training and coaching call center agents to ensure they are delivering the highest quality customer service. If you are a passionate leader with a commitment to excellence, this is the perfect role for you!

What is Call Center Director of Quality Assurance Job Skills Required?

• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
• Ability to analyze data and identify trends
• Knowledge of quality assurance principles and practices
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of relevant software applications
• Ability to develop and implement quality assurance plans
• Ability to develop and implement customer service plans
• Ability to develop and implement call center operations plans
• Ability to develop and implement training plans
• Ability to develop and implement performance measurement plans
• Ability to develop and implement corrective action plans
• Ability to develop and implement process improvement plans
• Ability to develop and implement customer feedback plans
• Ability to develop and implement customer satisfaction surveys
• Ability to develop and implement customer service standards
• Ability to develop and implement customer service policies

What is Call Center Director of Quality Assurance Job Qualifications?

• Bachelor’s degree in business, management, or related field
• 5+ years of experience in call center operations
• 3+ years of experience in quality assurance
• Knowledge of relevant software applications
• Knowledge of customer service principles and practices
• Knowledge of call center operations
• Knowledge of quality assurance principles and practices
• Ability to analyze data