Quality Assurance Analyst - Client Services (Call Center)

Louis Vuitton Client Services is a seeking full-time Quality Assurance Analyst who possesses a client-centric mentality to join the team at our Irving, TX campus! This is a phenomenal opportunity for someone with an ear for excellent client experiences and would be an ambassador of the Brand.

In this role, you will have a special focus on Louis Vuitton’s service standards, ensuring every Client interaction is treated according to the Louis Vuitton Service Commitments. Your primary responsibility is to monitor and assess the inbound and outbound calls as well as email and chat communications with Clients and provide feedback to the Management team and function as a supporting resource for all Quality initiatives within Client Services.

You will provide expertise and comprehensive advice on Quality standards, supporting team members as needed. Being an outstanding role model for service in every aspect of the role. The analyst would verify call quality by measuring product knowledge, sales and serviceability, greeting, diction, listening, etiquette, objection handling, efficiency, policy and procedure adherence, and a courteous close of the call.

We are seeking solution-focused individuals who will partner with the Quality management team for the audits & trends impacting the overall Client experience and makes suggestions for enhancements.

Work Experience/Skills Requirements

• Exceptional organizational, time-management, and written and oral communication skills
• Proactive self-starter that is solution and detailed-oriented and can work with minimal direction
• Requires Weekends, Evenings, and Holiday availability and work onsite
• High level of objective reasoning and analytical skills
• Ability to learn quickly and maintain high-performance levels in a fast-paced environment
• Exceptional interpersonal skills, ability to interact with all levels of employees within the organization, and be a great teammate
• 2-3 years of Quality Assurance Analyst experience in a Call-Center Environment

Louis Vuitton is a company that respects the uniqueness of each employee and offers everyone the means to find their place and thrive. We promote initiatives aimed at supporting professional equality for everyone. We strive to go above and beyond purely symbolic measures by building a culture focused on meaningful strategies aimed at creating an inclusive workforce.

In addition to a generous benefits package, unparalleled career development opportunities, both locally & globally, as an employee at Louis Vuitton, you can expect to be provided with industry leading training which will offer you an in-depth insight into the luxury and retail environment.