Director Of Patient Services, Call Center Coe

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Health tech software company | PaaS

Director of Patient Care

Overview:

Our client aims to revolutionize healthcare while meaningfully impacting and transforming quality-based healthcare using a technology-driven platform, data, and customer-centric approach while striving to provide an unmatched patient experience.

What you will be doing:

• Oversee call center, Patient Care Specialists, Training & Quality, and other operational functions.
• Lead Patient Care Team, ensuring exceptional patient experiences.
• Foster a culture of operational excellence, managing growth, costs, and efficiencies.
• Develop scalable infrastructure for patient care delivery, refining operating models, processes, and metrics.
• Manage and mentor Patient Care Team Managers and Leads in CoE
• Utilize data and analytics to drive improvements and accountability.

Things you NEED to bring:

• Proven experience managing large, distributed teams in a fast-paced, complex environment.
• The use of Metrics and KPIs to leverage and grow the team by 50%. Prior experience using data-driven decision-making, continuous improvement, and operational excellence.
• Experience leading Call Center Managers and Team Leads within digital health.
• Proven experience managing growth in scale, costs and refining the delivery of Center of Excellence teams.
• 7+ years managing large-scale teams (Patient Care Teams, Call centers, Training & Development, Operations)

Email resumes to [email protected]