Director Of Quality Assurance

Director of Quality Assurance

Bringing smiles is what we do at TTEC.. . for you and the customer. As a Director, Quality Assurance working remotely in the U.S. you'll be a part of creating and delivering amazing customer experiences while you also #experienceTTEC, an award-winning employment experience and company culture.

What You'll be Doing
Have a passion to lead and mentor? Looking to be a voice for the customer and your organizational team in all aspects? You'll provide functional guidance and oversight support to your teams in the successful delivery of quality plans, client requirements, functional goals, and organizational objectives. As a leader, you'll guide the way as you help shape tactical strategies, orchestrate and manage change, address functional roadblocks and effectively prioritize deliverables to deliver the desired results and outcomes. You're an instrumental part in creating a positive, collaborative work environment for your team to flourish within.

You'll report to the Executive Director, Quality Assurance. You'll contribute to the success of the business and your organizational team(s) as you lead the way in the support and execution of the overall quality practice to create a positive delivery experience.

During a Typical Day, You'll

• Serve as the primary quality leadership point of contact at the portfolio(s) level

• Build and deliver executive level and/or external client facing presentations
• Facilitates and maintain internal and client relations in respect to the Quality Assurance department.
• Conduct data analysis, review performance trends and gather insights to identify opportunities to support the design and integration of improvements to the quality practice
• Support effective management of the QA process and related continuous improvements
• Ensure all quality requirements are met, internal and/or client projects are on schedule, within quality budget and compliance with defined client, contractual or internal guidelines.
• Be responsible to ensure the successful recruitment, development, and performance management of your functional team(s) to encourage, motivate and improve individual and overall team service delivery
• Drive collaboration and strategy to the internal quality process for partners and customer satisfaction

Visit www.mybenefits.ttec.com for more information.

About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.

TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.
#LI-Remote

Primary Location

: US-CO-Englewood