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Bilingual Front Desk Agent Jobs in Ontario, New York

Front Desk Agent - Homewood Suites
By Indus Hospitality Group At Victor, NY, United States
Apply feedback to improve performance; Monitor own work to ensure quality. Strive to continuously build knowledge and skills.
Manage difficult or emotional customer situations; Respond promptly to customer needs and requests for service and assistance.
Contribute to building a positive team spirit; ask for and offer help when needed.
This job has no supervisory responsibilities.
Greet, register, and assign rooms to guests.
Post charges (i.e. room, food, telephone), compute bill, collect payment, and make change for guests.
Front Desk Agent Jobs
By Highgate At Manchester, NY, United States
Perform other duties as requested by management.
Have knowledge of emergency procedures and assist as needed.
Experience in a hotel or a related field preferred.
Have a thorough knowledge of menus and current specials in applicable outlets.
Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
High School diploma or equivalent and/or experience in a hotel or a related field preferred.
Front Desk Agent Jobs
By Essex Hotel Management At Geneva, NY, United States
Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
Receive, input, retrieve and relay messages to guests
Enjoy working as part of a team
Ability to work a flexible schedule including weekends and holidays
Front Desk Agent Jobs
By Tioga Downs Casino Resort At Nichols, NY, United States
ESSENTIAL DUTIES AND RESPONSIBILITIES Include The Following
Providing information to guests about hotel policies, services and amenities.
Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.).
Selling rooms to “walk-in” customers.
Entering/changing reservation information on the computer system.
Posting charges to guest accounts, processing payments from guests.
Front Desk Agent - Mountain Modern Motel
By The Yarrow Group At Wyoming, United States
Comply with attendance rules and be available to work on a regular basis.
Perform any other job related duties as assigned.
Health Care Plan (Medical, Dental & Vision)
Life Insurance (Basic, Voluntary & AD&D)
Paid Time Off (Vacation, Sick & Public Holidays)
Short Term & Long Term Disability
Lifestyle Front Desk Agent Substitute
By Marriott International, Inc At , New York, 10010 $32.87 an hour

Job Number 23147759 Job Category Rooms & Guest Services Operations Location The New York EDITION, Five Madison Avenue, New York, New York, United States Schedule Part-Time ...

Front Desk Agent Jobs
By Rosewood Hotel Group At , New York $29.73 - $33.44 an hour
Comply with quality assurance expectations and standards as directed by management (Forbes and LQA).
Maintain complete knowledge of and comply with all departmental policies, service procedures and standards.
Bachelor’s degree or equivalent work experience.
Minimum 1 year experience in a similar capacity for a luxury or ultra-luxury property.
Medical, dental, vision and retirement benefits
Process all guest check-ins by confirming reservations, assigning room, and issuing and activating room key.
Guest Service Representative Front Desk Agent
By Marriott International, Inc At , New York, 10001 $29.49 - $39.32 an hour
We’ll support you in and out of the workplace by offering:
Job description subject to property modifications & job duties
Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
Secure payment, verifying and adjusting billing as needed
Provide guests with room and hotel information, directions, amenities and local interests
Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
Front Desk Hospitality Agent - Remote | Wfh
By Get It Recruit - Hospitality At New York, NY, United States

Imagine a hospitality experience like no other, where technology meets comfort and innovation meets inspiration. Since our inception in 2014, we've been on a mission to transform the way people ...

Front Desk Agent Jobs
By Hampton Inn by Hilton Portland Downtown Waterfront At , Portland, 04101 $16 - $17 an hour
Prepares all necessary reports during each shift for the management team
Process all payments according to established hotel requirements
Commuter benefits including transit & parking
Provide information and assistance to all guests and vendors
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Guest Services Agent - Front Desk
By Hyatt Hotels Corporation At Jamaica, NY, United States
Any additional duties as directed by management.
Ability to utilize the property management system
Ability to satisfactorily communicate in English (speak, read, write) with guests, co-workers and management to their understanding.
Initiate call back after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain complete knowledge at all times of:
Front Desk Agent $19 - $20
By Crescent Hotels & Resorts At New York, NY, United States

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

Front Desk Agent Jobs
By DoubleTree by Hilton Rochester At Rochester, NY, United States
Must display very good organization and time management skills
Maintain all training requirements as set forth by Front Office Manager and HR..
Maintain all guest reservations in accordance with credit card security requirements.
Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time
Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities
Receive accommodation reservations from visitors and take the details of all arriving guests including payment information.
Front Desk Agent Jobs
By The Bowery Hotel At New York, NY, United States
Existing OPERA property management system experience is a very strong plus.
Clear communication with managers as well as upper management.
Experience in a hotel or a related field preferred.
Checking guests in and out of the hotel.
Written communication with guests and potential guests via email.
Setting up billing for guests.
Front Desk Agent Jobs
By Highgate At Buffalo, NY, United States
Perform other duties as requested by management .
Have knowledge of emergency procedures and assist as needed.
Experience in a hotel or a related field preferred.
Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
Follow all cash handling and credit policies.
Be aware of all rates, packages and special promotions as listed in the Red Book.
Guest Service Agent - Front Desk
By Fisher Island Club At Fisher Island, FL, United States
Comply with all Fisher Island Club Standards (i.e., grooming, conduct, policies, procedures, etc). Education/Skills/Work Experience Required:
Ability to input and access information in the property management system/computers/point of sales system.
Assist Equity Members & their guests with internal Concierge requests enriching their experience to lead the lifestyle they deserve.
Prior front desk/reservationist experience preferred in luxury properties.
Excellent verbal and written communication skills.
Operate within guidelines according to Club Cottages, and FIC Standards performing job functions with attention to detail, speed, and accuracy.
Front Desk Agent Jobs
By Hampton Inn by Hilton Brookhaven At , Farmingville, 11738, Ny $17 an hour
Prepares all necessary reports during each shift for the management team
Process all payments according to established hotel requirements
Commuter benefits including transit & parking
Provide information and assistance to all guests and vendors
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary
Front Desk Agent - Four Points By Sheraton Flushing - Flushing, Ny
By Real Hospitality Group At Queens, NY, United States
Keep records of room availability and guests' accounts using computerized property management systems.
Use logical thinking and personal judgment to perform a variety of office tasks that require special skills and knowledge.
Record guest comments or complaints, referring customers to managers as necessary.
Greet, register, and assign rooms to guests of hotel.
Verify customers' credit, and establish how the customer will pay for the accommodation.
Compute bills, collect payments, and make change for guests.
Front Desk Agent Jobs
By ACE HOTEL NEW YORK At , New York, 10001, Ny $24.14 an hour
Have superb time management skills.
Ability to satisfactorily communicate in verbal and written English with guests, management, and co-workers to their understanding.
Maintain complete knowledge of all hotel services/features and hours of operation.
Other language, mathematical, and reasoning abilities as outlined below.
Knowledge and understanding of Atelier & Ace Culture & initiatives
Ability to acknowledge guests’ requests in a polite manner.
Front Desk Agent Jobs
By Homewood Suites by Hilton Long Island MacArthur Airport At , Ronkonkoma, 11779, Ny $17 an hour
Prepares all necessary reports during each shift for the management team
Process all payments according to established hotel requirements
Commuter benefits including transit & parking
Provide information and assistance to all guests and vendors
Highly motivated team player with strong initiative and desire for achievement
Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary

Are you a bilingual professional looking for a new challenge? We are looking for an experienced Front Desk Agent to join our team! You will be responsible for providing excellent customer service and creating a welcoming environment for our guests. If you are passionate about hospitality and have excellent communication skills in both English and Spanish, then this is the job for you!

What is Bilingual Front Desk Agent Skills Required?

• Fluency in two languages (English and the other language)
• Excellent customer service skills
• Ability to multitask
• Excellent communication skills
• Computer proficiency
• Ability to work in a fast-paced environment

What is Bilingual Front Desk Agent Qualifications?

• High school diploma or equivalent
• Previous experience in a customer service role
• Knowledge of hotel operations
• Knowledge of local area attractions

What is Bilingual Front Desk Agent Knowledge?

• Knowledge of hotel operations
• Knowledge of local area attractions
• Knowledge of customer service principles and practices
• Knowledge of computer systems and software

What is Bilingual Front Desk Agent Experience?

• Previous experience in a customer service role
• Previous experience in a hotel or hospitality setting

What is Bilingual Front Desk Agent Responsibilities?

• Greet guests and provide them with information about the hotel and local area
• Answer phone calls and respond to inquiries
• Handle guest check-ins and check-outs
• Process payments and maintain accurate records
• Assist with housekeeping tasks as needed
• Ensure that the front desk area is clean and organized
• Assist with other duties as needed