Front Desk Agent Jobs

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Homewood Suites Manchester

1000 Perimeter Rd

Manchester, NH 03103

The Front Office Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay, and at checkout, while maximizing room revenue and occupancy.

• Have knowledge of emergency procedures and assist as needed.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Answer inquires from guests regarding restaurants, transportation, entertainment, etc.
• Must be able to cross-train in other hotel related areas.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Must be able to multitask and prioritize departmental functions to meet deadlines.
• Follow all cash handling and credit policies.
• Be familiar with hospitality terminology.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Use proper two-way radio etiquette at all times when communicating with other employees.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Customer Services experience preferred.
• Assist guests with safe deposit boxes.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Be aware of closed out and restricted dates.
• Be able to perform and complete all tasks and duties on the shift checklist in a timely and efficient manner.
• Must be able to understand and apply complex information, data, etc. from various sources to meet appropriate objectives.
• Maintain and market promotions and guest programs.
• High School diploma or equivalent required.
• Balance and prepare individual paperwork for closing of shift according to hotel standards.
• Must be able to show initiative, including anticipating guest or operational needs.
• Computer experience required.
• Obtain all necessary information when taking room reservations and follow the rate-quoting scenario.
• Be able to complete a bucket check, room rate verification report, and housekeeping report.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Be aware of all rates, packages and special promotions as listed in the Red Book.
• Maintain a warm and friendly demeanor at all times.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Must be able to maintain confidentiality of information.
• Handle check-ins and checkouts in a friendly, efficient and courteous manner.
• Be familiar with all in-house groups.
• Maintain a clean work area.
• Experience in a hotel or a related field preferred.
• Perform other duties as requested by management.

Hourly

Highgate is a leading real estate investment and hospitality management company widely recognized as an innovator in the industry. Highgate is the dominant player in major U.S. gateway cities including New York, Boston, Miami, San Francisco and Honolulu, with a growing Caribbean and Latin America footprint. The hospitality forward company provides expert guidance through all stages of the property cycle, from planning and development through recapitalization or disposition. Highgate has a proven record of developing its diverse portfolio of bespoke lifestyle hotel brands, legacy brands, and independent hotels and resorts with contemporary programming and digital acumen. The company utilizes industry-leading revenue management tools that efficiently identify and predict evolving market dynamics to drive outperformance and maximize asset value. With an executive team consisting of some of the most experienced hotel management leaders, the company is a trusted partner for top ownership groups and major hotel brands. Highgate maintains corporate offices in New York, Chicago, Dallas, London, Miami, and Seattle. www.highgate.com.

Edging the bright lights of Broadway and the calm of Bryant Park, The Knickerbocker is a legendary New York landmark reborn as the first luxury hotel in Times Square. Filled with fabled legends, The Knickerbocker once played host to legendary political bigwigs, actresses, oil tycoons and sports figures—and it’s rumored the martini was invented here in the hotel. While historic details like the hotel’s gorgeous Beaux-Arts facade remain unchanged, a soothing new luxury aesthetic is offered within. The stunning transformation of this treasured Manhattan monument invites discerning travelers to discover 300 luxe guestrooms and suites boasting incredible views and bespoke furnishings. An air of posh authenticity embraces New York City’s premier luxury lifestyle hotel.

The Outlet Server is responsible for providing the highest quality of service to guests in an attentive, courteous, and efficient manner. He/she is also responsible for receiving and delivering guests orders and collecting payment.

• Keep all beverages at least ¾ full (coffee, tea, soda, water, and lemonade).
• Breakdown trays of soiled dishes and linen in the dishroom according to established standards.
• Comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations.
• Maintain a friendly and warm demeanor at all times.
• Ability to stand during entire shift.
• Perform other duties as requested by management.
• Pre-bus all tables removing soiled dishes after each course.
• Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
• Be familiar with the operation of the P.O.S system.
• Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
• Consistently upsell food, beverage and promotional items to guests.
• Service guests with all food and beverage requirements in an attentive, courteous, and efficient manner.
• Approach all encounters with guests and employees in an attentive, friendly, courteous and service-oriented manner.
• Ensure overall guest satisfaction.
• Ensure that tables and side stands are kept stocked, tidy and clean.
• High School diploma or equivalent and/or experience in a hotel or a related field preferred.
• Perform cashiering functions by closing checks and preparing end of shift paperwork.
• Medium work-Exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Have a thorough knowledge of menus and current specials in applicable outlets.
• Maintain high standards of personal appearance and grooming, which includes wearing the proper uniform and nametag.
• Maintain regular attendance in compliance with Highgate Hotel Standards, as required by scheduling, which will vary according to the needs of the hotel.
• Must be able to effectively communicate both verbally and written, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
• Receive and deliver food and beverage orders and collect payment.
• Must be able to maneuver throughout the dining area while carrying full trays of food & beverages.
• Perform opening and closing procedures and side-work duties according to station rotation assignment and established checklist.
• Maximize efforts towards productivity, identify problem areas and assist in implementing solutions.
• Flexible and long hours sometimes required.
• Be familiar with the organization of the Restaurant(s), lounges, and Room Service and know the function of each job position.

Salary Range - ($15.00 plus tips)

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