Bilingual Customer Service Supervisor Jobs in Union, Arkansas

Consults with management staff on complicated or complex unresolved issues or precedent setting decisions.

Proficient in call center technologies/customer service management systems.

Are you an experienced Customer Service Supervisor looking for a new challenge?

Associate degree preferred or equivalent experience.

Knowledge of Microsoft applications (Word, Excel, PowerPoint, Outlook).

Four+ years of experience in a call center environment.

Keep management informed on issues and challenges

Proven experience as a call center supervisor or similar supervisory position

Experience in customer service is essential

Working knowledge of MS Office

Outstanding communication and negotiation ion skills

Excellent organizational and leadership skills

Education: Undergraduate degree in finance, business administration, insurance, economics, or communications preferred.

Location: 100% Remote EST hours

Experience: One year of experience in customer service, sales related occupations.

Akkodis is seeking a Bilingual Solutions Center Representative with a client located in Eastern Timezone.

Duration: 12 Month Contract Eligible for potential Full-Time Employee conversion

The Company will consider qualified applicants with arrest and conviction records.

Assist the Operations Manager with performance reports, QA review sessions and re-training initiatives.

Escalate workflow and processing issues for Customer Service and Appeals to Operations Manager.

Manages departmental call activity and ensures appropriate staffing levels and scheduling to meet department goals.

Conducts quality call monitoring review sessions with the Operations Manager to coach performance and identifies additional training needs.

Works with Operations Manager to identify call reduction efforts and executes strategies accordingly.

Support projects when directed by Operations Manager.

Knowledge of the Explanation of Benefits

Provides exceptional customer service to callers. Troubleshoots billing inquiries, explains benefits coverages, and explains course of action and timeframes

One (1) year of customer service experience in a high volume, fast paced environment (Healthcare call center experience preferred)

Knowledge of a variety of insurance plans

Knowledge of ICD-10 and CPT Codes

Strong word processing, spreadsheet, and database software skills

Manage metrics, performance criteria, policies, and procedures.

1-3 years of supervisory experience.

Experience working in high volume customer service or call center environment.

Refined customer service skills, communication skills and critical problem-solving and de-escalation skills.

Ability to use and interpret data to monitor complex processes.

Provide coaching, feedback, and performance reviews.

Excellent time management skills and dependability

Access to benefits on day one including medical and dental insurance, 401K, Life, AD&D, Voluntary Disability plans

Use your knowledge of the mortgage industry to locate answers in a knowledge database to respond to client’s requests

Strong verbal and written communication skills

Come join our rapidly growing team and enjoy these benefits:

Paid Time Off (PTO) accrued based on Leidos policy, up to 3 weeks a year

Provide knowledgeable answers to questions about products, pricing and availability.

High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.

Desire to provide the best possible experience for our customers.

Tuition Assistance Program that covers professional continuing education.

Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

Communicate with customers via phone, email and chat.

Intuitive with the ability effectively offer options to better benefit the consumer needs.

Experience in the finance or automotive industry.

Experience in any position where you had to demonstrate excellent communication skills.

Manage your time effectively and adhere to attendance guidelines and complete work tasks in a timely manner.

Actively listen and have effective communication skills.

Seek, retain, and share knowledge to help consumers resolve requests and understand the functions of other departments.

Recognize and alert management of risk and trends.

Expiry Date: 05 September 2023

High School Diploma or GED Proficiency with computers.

Answer incoming phone calls, chats, and/or emails

Conduct outreach phone calls and/or emails Provide outstanding customer service

Recognize and follow call flows with scripts Research and review customer inquiries

Responds to, research and/or assists with priority inquiries and special projects as required by management.

Provides feedback to management regarding customer problems, questions and needs.

Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.

Follows through on complaints until resolved or reports to management as needed.

Maintains basic knowledge of quality work instructions and company policies.

1 year of claims processing or customer service experience OR bachelor's degree in lieu of work experience.

Perform other duties as directed by management

Strong scheduling skills or experience

Communicate well with management team and create a positive, team-oriented work environment

Monitor check-ins to identify delinquent accounts and notify the General Manager in the event of a delinquency

Must be willing to take charge and manage people with a great attitude

Minimum of six months related experience

Lead a team of customer service representatives in responding to B2B issues and questions relating to the services we offer.

Demonstrate strong understanding and experience in MS Office

Excellent English written and verbal communication skills

Previous experience in a gaming/gambling role would be advantageous

Previous experience in dealing with customer fraud would be advantageous

Additional characteristics required for this role are diligence, patience, problem solving skills, etc.

Excellent time management skills with a proven ability to meet deadlines.

Performs other related duties as assigned. Required Skills/Abilities: Examples:

Excellent verbal and written communication skills.

Excellent interpersonal and customer service skills.

Excellent sales and customer service skills.

Excellent organizational skills and attention to detail.

Supervise four customer account managers. Train and mentor on customer service procedures and policies.

Maintain Customer Service databases, files, and metrics. Ensure that customer website and portal purchasing system requirements are being fulfilled.

Support collection activities and manage export control regulations.

Minimum of five (5) years experience in a customer facing role.

Minimum of one (1) year experience in a supervisory role.

Excellent interpersonal and communication skills.

Remote Contact Center Experience preferred.

You take inbound calls from the comfort of your home, and we offer a wide variety of shifts.

Maintains job knowledge through intermittent training/learning and incorporates new information into daily tasks.

Strong verbal communication and listening skills.

Proficient in English written and verbal communication skills.

Typing Skills: 30 WPM, with 90% Accuracy, required.

Prefer extensive supervisory experience and knowledge of the Amtrak system, policies, procedures, and service standards for on- board employees

Provides direction to ensure compliance of all personnel with corporate policies & procedures relative to customer experience

Testing consistent with service requirements and other items of regulatory compliance

Effectively contributes to a safe and secure work environment for employees and travel experience for customers

Experience in revenue and accounting procedures, including the ability to evaluate and to perform audits

Experience in TDRS, CSPMI, Exodin machines, Point of Sale (POS)

Experience with Chameleon or other Shelter Management Software highly desired.

Ensure compliance to all animal-related ordinances, guidelines, laws, and regulations. Refer cases to animal law enforcement and management when appropriate.

Is visible to staff, communicates with management regularly and openly to discuss department needs, successes, and challenges.

Supports management and discusses differences privately.

Works closely with management to ensure that the department operates within constraints of annual budget.

Utilizes performance-based management when counseling and evaluating staff and sets measurable goals for employee growth.