Bilingual Customer Service Supervisor Jobs in Georgia

Provide knowledgeable answers to questions about products, pricing and availability.

High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.

Desire to provide the best possible experience for our customers.

Tuition Assistance Program that covers professional continuing education.

Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

Communicate with customers via phone, email and chat.

Responds to, research and/or assists with priority inquiries and special projects as required by management.

Provides feedback to management regarding customer problems, questions and needs.

Maintains accurate records on complaints and/or other customer comments and makes recommendations for changes to management.

Follows through on complaints until resolved or reports to management as needed.

Maintains basic knowledge of quality work instructions and company policies.

1 year of claims processing or customer service experience OR bachelor's degree in lieu of work experience.

Experience with performance management systems

3+ years’ experience in SAP systems (order management)

Making a difference in our products, services and offers, never ceasing to fight for groundbreaking solutions in everything we do;

Be a subject matter expert on product, process, best practices, and customer knowledge

5+ years of experience in a Customer Service function

Strong written and verbal communication skills

Responds quickly and decisively, with applicable corrective action, to all customer service issues as identified by local center management.

In conjunction with Support Center Team Manager coordinates service center capacity requirements and other requests/needs from local centers.

3+ years Call center management

Ability to manage multiple people / projects simultaneously.

Solid analytical abilities and ability interpret multiple points of data.

Continually maintains working knowledge of all company products, services, and promotions.