Customer Service Representative - Bilingual

Bilingual Customer Service Representative

From $23 to $27 per hour

Georgia Branch

705 Braselton Industrial Blvd., Braselton, GA 30517

Recently named “Large Business of the Year” by Jackson County, Georgia’s chamber of commerce!

Uline. Where work ethic and hustle are rewarded. Customer Service is the heartbeat of our company.

Hours: Various shifts available.

Better together than apart. This position is on-site, and we are looking for good people who share our passion.

Position Responsibilities

• Communicate with customers via phone, email and chat.
• Solve customer problems and find best possible solutions.
• Respond to shipping inquiries and answer order status questions.
• Help customers navigate Uline's website and place orders online.
• Provide knowledgeable answers to questions about products, pricing and availability.
• Become a product expert and understand each customer's needs to provide real, effective solutions and deliver exceptional customer service.
• Guide and process customer orders and inquiries in a fast-paced environment using world-class technology.

Minimum Requirements

• Bilingual (English / Spanish) – 100% fluent in both verbal and written forms.
• Desire to provide the best possible experience for our customers.
• Thrive in a fast-paced environment with coaching support.
• High school diploma or equivalent with 2+ years of relevant experience. Bachelor's degree preferred.

Benefits

• Bonus programs that include annual performance, sales goals and profit sharing.
• 401(k) with 5% employer match.
• Tuition Assistance Program that covers professional continuing education.
• Paid holidays and generous paid time off.
• Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.

Employee Perks

• Beautifully maintained walking trails.
• Best-in-class, clean, modern facilities.
• First-class fitness center.

About Uline

Uline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline.

Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening.

EEO/AA Employer/Vet/Disabled

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