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Customer Service Supervisor Jobs
Company | Serenity Healthcare |
Address | Fort Worth, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Internet Publishing |
Expires | 2023-10-12 |
Posted at | 7 months ago |
Location: Fort-Worth, TX
- Oversee and lead a customer care team while creating a productive, high-energy, and achievement-oriented environment.
- Identifies opportunities to update or improve customer service procedures and makes recommendations to the Director of Customer Service or other appropriate staff.
- Ability to use and interpret data to monitor complex processes.
- Manage metrics, performance criteria, policies, and procedures.
- Provide coaching, feedback, and performance reviews.
- Self-motivated and driven.
- Passion for helping and supporting those that struggle with mental health.
- Refined customer service skills, communication skills and critical problem-solving and de-escalation skills.
- Ability to identify, coach and measure critical core competencies and essential performance metrics for your team.
- Experience working in high volume customer service or call center environment.
- 1-3 years of supervisory experience.
- Demonstrated ability to consistently make appropriate decisions while juggling multiple priorities.
- Highly organized with keen attention to detail.
- Comfortable communicating with all levels of professionals.
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