Analyst It Service Desk Jobs in Tennessee

Experience working with remote workforce and users of all levels of technical aptitude

Healthcare industry experience with an understanding of Information Security for PII/PHI as well as HIPAA requirements preferred

Perform remote troubleshooting through diagnostic techniques and pertinent questions

Some experience working in IT

Some experience with endpoint (Laptop) deployments

Experience with endpoint imaging software (For Example: SmartDeploy, Kace, Ghost etc.) would be a huge plus

Able to handle call volume of up to 30 calls per day.

Able to navigate Different O rganizational Unit s ( OU )

Able to look up attributes

Able to reset password and unlock accounts.

Setting up new phones/ Ipads

Description Of Duties (primary & Secondary)