Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
It Service Desk Analyst
Recruited by E.L.F. BEAUTY 8 months ago Address New York City Metropolitan Area, United States
Service Desk Manager (Us)
Recruited by PRI Technology 8 months ago Address New York City Metropolitan Area, United States
Service Desk Manager Jobs
Recruited by PRI Technology 8 months ago Address New York, United States
Service Desk Analyst I
Recruited by Teachers College Columbia University 9 months ago Address , New York $29.89 - $31.32 an hour
Service Desk Dispatcher - Remote | Wfh
Recruited by Get It Recruit - Transportation 9 months ago Address New York, NY, United States
It Service Desk Analyst
Recruited by Healthcare IT Leaders 9 months ago Address New York, United States
Service Desk Analyst Jobs
Recruited by AustralianSuper 9 months ago Address , New York $38 an hour
Service Desk Analyst Jobs
Recruited by Simpson Thacher & Bartlett LLP 9 months ago Address New York, NY, United States
Service Desk Manager Jobs
Recruited by Executive Talent Solutions 10 months ago Address New York City Metropolitan Area, United States
It Service Desk Technician I
Recruited by Harvard Maintenance 10 months ago Address New York, NY, United States
It Service Desk Technician
Recruited by Motion Recruitment 11 months ago Address New York, NY, United States
It Service Desk Specialist - Rochester, Ny
Recruited by CPL Team 1 year ago Address , Rochester, Ny Up to $500,000 a year
It Service Desk Specialist
Recruited by University at Albany, State University of New York 1 year ago Address Albany, NY, United States

Senior Service Desk Analyst

Company

W2O Group
Address , New York
Employment type FULL_TIME
Salary $70,000 - $83,000 a year
Expires 2023-10-15
Posted at 9 months ago
Job Description
Working at Real Chemistry and in the healthcare industry isn’t just a job for us. We got into this field for different reasons, but we all stay for the same reason – to uncover insights, make meaningful connections, infuse creativity, and improve the patient experience by transforming healthcare through AI and ideas.
Real Chemistry creates the world around modern therapies with over 2,000 talented professionals, and for the last 20+ years has, carved out its space at the intersection between healthcare, marketing and communications, data & AI, and the people at the heart of it all. We work with the top 30 pharma and biotech companies and are built for uncommon collaboration—we believe we are best together, bring together experts from a wide range of disciplines collaborate without barriers under a single, unified mission: to transform what healthcare is to what it should be. This one-of-a-kind model allows us to work in a way that better reflects how people experience healthcare—all with the intent to transform healthcare from what it is to what it should be. But we can’t do it alone – you in?
Job Summary:
Real Chemistry is looking for driven, savvy game changers who are ready to dive into the trenches and make an immediate impact. We are seeking a Senior Service Desk Analyst with an enthusiasm to learn and embrace a career in Information Technology for a global company. The role will work closely with the IT Team and Team Lead for your given region and follow direction from our IT leadership team globally.
  • Please note that this role will work in person (onsite) in our New York City office (full-time from Monday-Friday). There might be flexibility to work remotely at least once a week.
What you’ll do:
  • Be the 1st and 2nd line support to the business at all levels, branching into 3rd line.
  • Maintain knowledge of current technology, equipment, services, and standards for IT.
  • Support and enforce security, policies, and procedures.
  • Manage, maintain, and add to our evolving KB’s/Solutions
  • Manage and maintain Information Technology Infrastructure.
  • Facilitate communication between staff, management, and other technology resources within the organization.
  • Remote and onsite support of technologies and computer systems.
  • Ability to onboard and offboard end users along with onboarding training as required.
  • Maintain the ticketing and inventory systems that support end users.
  • Help globally on all IT support when able to.
  • Manage and maintain IT Asset Management.
  • Respond to telephone calls, emails, support tickets, or in-person requests for technical support.
  • Help with technical support to the Real Chemistry end users including all levels within reasonable working times and days based on the needs of the worldwide offices.
  • Based in a company office to interact with upper-level management on an in-person as well as be present to answer all IT department requests from IT staff/direction of IT leadership.
  • Ability to set up conference rooms using apps and technology such as Zoom Rooms, Microsoft Teams Rooms, Logitech Meet Up, etc.
This position is a perfect fit for you if:
  • You are adaptable, resilient, and OK with adjusting your scope, responsibilities, and focus as we grow. When things change, so do we. We’re always evolving.
  • Our Company values – Best Together, Impact-Obsessed, Excellence Expected, Evolve Always and Accountability with an “I” – really speak to you.
  • You are proactive, driven, and resourceful with strong prioritization skills and a desire to dive into the data.
  • You are highly organized self-starter, able to work independently and under tight deadlines.
What you should have:
  • 4+ years’ experience in Service Desk role.
  • Ability to communicate technical concepts to technical and non-technical audiences.
  • Demonstrated aptitude for learning new technologies.
  • Ability to manage multiple concurrent issues.
  • Completed an IT certifications or equivalent or proven track record and experience.
  • Strong technical knowledge that accompanies excellent customer service.
  • Experience in the following technologies/products: Apple MAC OS X all versions. Windows 10/11 operating systems. iOS based devices. Android based devices. Microsoft Active Directory services / Microsoft Azure / Intune. Microsoft Office 365 technologies. Box, Dropbox, Google Drive, Microsoft OneDrive. (SSO) Single Sign On Technologies such as Okta. Conference room set up’s using Zoom, Microsoft Teams, and other video call technologies. IT Asset Management systems.
  • Able to work well under pressure and deal with all angles of support at all levels, from walk-ups, service desk support, MS Teams chat, as well as via phone.
  • Experience deploying and supporting iOS devices and Android devices.
  • Experience supporting and using helpdesk/service desk systems such as Freshservice, Service Now.
  • Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Has a wide range of experience and applies sound judgement to resolve complex issues in creative and effective ways.
  • Completed an IT practitioners’ course or equivalent or proven track record and experience.
  • Be a Team Player and able to work on own initiative.
  • Analytical and problem-solving skills.
Pay Range: $70,000 - $83,000
This is the pay range the Company believes it will pay for this position at the time of this posting. Consistent with applicable law, compensation will be determined based on job-related, non-discriminatory factors including but not limited to work experience, skills, certifications, and geographical location. The Company reserves the right to modify this pay range at any time.
Real Chemistry is proud to be Great Place to Work® certified; check out what our people shared about our culture and workplace on our Great Places to Work Profile
here
.
Working with HART: Since the pandemic, we have adapted to how our people told us they want to work. We have offices in cities with many employees and clients – New York, Chicago, Austin, Washington D.C., San Francisco, and London – that serve as hubs where and when they need us, and we encourage employees who live less than a 45-minute commute of a Real Chemistry office to go in at least two days per week. Outside of these offices, we have regions, where people work remotely but come together quarterly for collaboration, culture and learning opportunities. We call this our Hybrid and Regional Teams approach. Real Chemistry believes we are best together – and our workplace strategy fosters connection and collaboration in person – but also supports flexibility for our people.
Real Chemistry offers a comprehensive benefit program and perks, including options for medical, dental, and vision plans, a generous 401k match, flexible PTO, and entitlement to a five-week sabbatical program after 5 years of service. Other perks include an annual wellness reimbursement, student loan debt contributions, mental wellness coaching and support, and access to more than 13,000 online classes with LinkedIn Learning. Additional benefits for those just starting or continuing with their family building journey include access to enhanced fertility support, Bright Horizons family support programs, as well as expanded paid leave for new parents including personalized coaching support through Your 4th Trimester ®. Learn more about our great benefits and perks at:
https://www.realchemistry.com/
Real Chemistry is an Equal Opportunity employer. We continually strive to build and sustain an inclusive and equitable work environment where our employees feel empowered to leverage all they bring from their personal lived experience and professional expertise, to make our team the best in the industry. We encourage motivated and qualified applicants to apply without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity/expression, ethnic or national origin, age, physical or mental disability, genetic information, marital information, or any other characteristic protected by federal, state, or local employment discrimination laws where Real Chemistry operates. Should you require accommodations throughout the interview process please let your recruiter know.