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Analyst It Service Desk Jobs in New York

It Service Desk Analyst
By E.L.F. BEAUTY At New York City Metropolitan Area, United States
Conduct and update asset management processes and inventory.
Ensure end-to-end user experience with timely resolution or escalation, communicating promptly progress and handling customers with a professional attitude.
Document resolutions and update self-help and knowledge bases.
3+ years of experience in an IT Support position in a medium-large company environment.
Hands-on working knowledge with collaboration tools (Zoom, Box, Slack, etc.)
Analytical and problem-solving abilities, with keen attention to detail.
Service Desk Analyst I
By Teachers College Columbia University At , New York $29.89 - $31.32 an hour

Posting Summary: Supports faculty and staff desktop computer users with a strong commitment to high-quality customer service and solid work ethic. The analyst responds to customer inquiries ...

Senior Service Desk Analyst
By W2O Group At , New York $70,000 - $83,000 a year
Manage and maintain IT Asset Management.
Facilitate communication between staff, management, and other technology resources within the organization.
Completed an IT certifications or equivalent or proven track record and experience.
Manage and maintain Information Technology Infrastructure.
Maintain knowledge of current technology, equipment, services, and standards for IT.
Remote and onsite support of technologies and computer systems.
It Service Desk Analyst
By Healthcare IT Leaders At New York, United States
Provide real-time Service Desk coverage to meet and exceed service level requirements and end-user expectations.
Will serve as front-line, level 1, IT support for the enterprise, which includes seven hospital networks and the corporate office.
Provide support and customer service to users, promote and / or escalate problem, incident, and request action items.
Will require 20% travel to New York.
Must be able to work on a W2
Service Desk Analyst Jobs
By AustralianSuper At , New York $38 an hour
Previous experience in Helpdesk IT, ITIL Foundation, with excellent customer service and engagement skills
Relevant experience and/or qualifications in technology
Consult with managers, teams, and third parties to maximise good outcomes.
Experience building equipment for internal use, i.e., laptops, phones, updating access for staff etc.
Excellent Microsoft and Windows experience
We make a difference, delivering outcomes for our millions of members.
Service Desk Analyst Jobs
By Simpson Thacher & Bartlett LLP At New York, NY, United States
Make suggestions for departmental technical procedures and troubleshooting knowledgebase
Understand all methods of accessing the Firm’s systems remotely; effectively troubleshoot user remote access problems, e.g. Citrix, VPN
2 to 4 years of relevant experience required
Basic math skills: addition, subtraction, multiplication, division
Strong attention to detail, analytical and problem solving skills
Diagnose individual and Firm-wide problems accurately, distinguishing between software, hardware and/or network issues
It Service Desk Technician I
By Harvard Maintenance At New York, NY, United States
AA in IT related field or IT certification or 1 year of experience working in a technical environment.
Provide remote help desk support via phone and/or in-person.
Update company Knowledge base (Confluence) with technical documentation and solutions
Help maintain and administer Microsoft Intune environment and devices in endpoint manager.
Experience installing, upgrading, and repairing desktops or laptops running MS operating systems.
Experience with smart phones, tablets, and other technical equipment.
It Service Desk Technician
By Motion Recruitment At New York, NY, United States
1-2 years of relevant experience (school/internship experience will be considered!)
Strong working knowledge of ITIL process
Degree in CS, IT, or related field preferred
Ability to work onsite in LIC (Queens)
It Service Desk Specialist - Rochester, Ny
By CPL Team At , Rochester, Ny Up to $500,000 a year
Foster communication between the user community and IT management to help meet CPL's strategic goals.
Previous experience supporting large enterprise (18 offices/500 employees) preferred.
You have exceptional interpersonal and customer service skills, communicating effectively both verbally and via written correspondence.
You’re inherently analytical, with strong creative problem-solving and organizational capabilities.
You can understand and carry out complex technical instructions as directed by more experienced IT team members.
Experience with A&E applications is a major plus.
It Service Desk Specialist
By University at Albany, State University of New York At Albany, NY, United States
Work effectively as a member of a team, that also includes students, and demonstrate collective responsibility for shared roles and responsibilities
Demonstrate excellent listening, writing, and communication skills in tickets and on the phone
Bachelor's degree from a college or university accredited by a U.S. Department of Education (DOE) or internationally recognized accrediting organization
Strong analytical and troubleshooting skills
Proficient communication skills, including strong writing and documentation skills
Demonstrated ability to be self-motivated, manage multiple priorities and tasks, and work independently and within a team structure