Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
X-Ray Technologist Jobs
Recruited by Advocate Aurora Health 8 months ago Address , South Elgin, 60177
Specialist X Ray Inspector
Recruited by Gosincro Inc 9 months ago Address , Glendale Heights, 60139
X-Ray Technologist Jobs
Recruited by Fox Valley Orthopaedic Associates 9 months ago Address , Barrington, 60010
Per Diem X-Ray Technician-Msh/Qhc/Elm-21004-Ehc-003
Recruited by Mount Sinai 9 months ago Address , Elmhurst, 11373 $48 an hour
Technical Support Specialist (District-Wide)
Recruited by Community Consolidated School District 59 9 months ago Address , Arlington Heights $50,000 - $65,000 a year
Radiology Technologist (X-Ray Tech) - Evening Shift
Recruited by The University of Chicago Medicine 9 months ago Address , Chicago, 60637, Il
Technical Support Manager-Field Engineer
Recruited by Rainbow Robotics 9 months ago Address Schaumburg, IL, United States
X-Ray Technologist I Jobs
Recruited by NorthShore University HealthSystem 9 months ago Address , Skokie, 60077, Il
X-Ray Technologist Ii Jobs
Recruited by NorthShore University HealthSystem 9 months ago Address , Highland Park, 60035, Il
X-Ray Technologist (Imaging Specialist-Union)
Recruited by Silicon Valley Medical Development 9 months ago Address , San Jose, 95126, Ca $50.62 - $55.87 an hour
X-Ray Technologist - Resource/Flexible Hours
Recruited by NorthShore University HealthSystem 9 months ago Address , Evanston, 60201, Il
Assistant Beamline Scientist – High-Energy X-Ray Diffraction
Recruited by Argonne National Laboratory 9 months ago Address , Lemont, 60439, Il
Medical Assistant With Limited X-Ray (Oakville)
Recruited by GoHealth Urgent Care 9 months ago Address Ellisville, MO, United States
Technical Support Engineer (Meridian, Idaho)
Recruited by In Time Tec 9 months ago Address Boise Metropolitan Area, United States
Technical Support Specialist Jobs
Recruited by Rapyuta Robotics 10 months ago Address Chicago, IL, United States
Technical Support Specialist Jobs
Recruited by Apex Systems 10 months ago Address North Chicago, IL, United States
Travel Nurse Rn - X-Ray Tech - $2,453.00 Per Week
Recruited by Stability Healthcare 11 months ago Address Peoria, IL, United States
Radiology Technologist - (X-Ray Tech) Days
Recruited by The University of Chicago Medicine 11 months ago Address , Chicago, 60637, Il
Postdoctoral Appointee - X-Ray Microscopy And Imaging
Recruited by Argonne National Laboratory 11 months ago Address , Lemont, 60439, Il
Radiology Technologist - (X-Ray Tech) Nights
Recruited by The University of Chicago Medicine 11 months ago Address , Chicago, 60637, Il
Assistant Scientist - Neutron And X-Ray Scattering Group
Recruited by Argonne National Laboratory 1 year ago Address , Lemont, 60439, Il
Dairy Technical Sales & Support - Mn
Recruited by Land O'Lakes 1 year ago Address , Arden Hills, 55126, Mn $120,000 - $160,000 a year
Technical Support Jobs
Recruited by Peritus Inc 1 year ago Address Chicago, IL, United States
Radiologic Technologist / X-Ray Jobs
Recruited by Badge Diagnostics 1 year ago Address , Palos Heights, Il $70,000 a year

X-Ray Technical Support Engineer/Generator Support (Ft)

Company

Summit Industries, LLC
Address , Niles, 60714, Il
Employment type FULL_TIME
Salary $60,000 - $70,000 a year
Expires 2023-06-18
Posted at 1 year ago
Job Description
COMPANY SUMMARY:
SEDECAL USA is a growing organization looking to hire dedicated team members. SEDECAL USA is part of SEDECAL, the worldwide leader in OEM design and manufacturing of high-frequency X-Ray generators and X-Ray systems. With our longstanding history in the field of X-Ray, and our constant investment in research and development, our goal is to provide the finest-quality products and services to customers and to do this more efficiently and economically than our competitors. Our employees are an important part of this process. Since the very beginning, our people have been involved in the fundamental objectives of the company such as Total Quality, Innovation, Continuous Improvement, as well as Environment Care and Protection. We look for dedicated team members who will support our goals and be part of a mutually successful employment partnership.
JOB SUMMARY:
As a Technical Support Engineer, you will be the technical resource for service-related escalations supporting Sedecal and VetRay products; and will be responsible for driving customer satisfaction through Service Excellence by providing technical support over the phone, through emails and occasionally on-site.
The ultimate objective of the technical support engineer is to provide outstanding customer support for all types of customers by communicating technical information clearly so that our customers understand our products and services, and to effectively coordinate solutions with the customer support team and management team.
JOB DUTIES/ RESPONSIBILITIES
  • Develop and maintain a proficient level of product, service, and industry-related knowledge
  • Support equipment repairs process and advise field service technicians on procedures, spare parts, test procedures, etc.
  • In cases that cannot be quickly resolved, the candidate will gather the required information in order to resolve the issues with colleagues
  • Use successful, effective field experience and knowledge to provide technical support to dealers, OEMs, and end users
  • Identify quality issues, collect data and report it through the appropriate avenues to ensure satisfactory hand-off and resolution
  • Provide general product-related technical support to our dealers, primarily via phone and email, including Installation, programming, start-up, spare part identification, schematics, documentation, warranty support, failure/ service troubleshooting, and equipment crossover, amongst others, in a fast-paced environment. Will need to be in the office in Niles, with some work-from-home days after training.
  • Cooperate and problem-solve with Engineering and Manufacturing in escalation cases (escalation support, service, follow-up, etc.)
  • Repair equipment in-house, and also some travel (about 10% or less)
  • Solve issues with medical imaging applications, electrical and mechanical components, and software
  • When required, conduct equipment repair according to the defined process, and report actions taken. Test equipment functionality, safety and other needed features
  • Coordinate dealer visits to the customer sites with Field Service Engineers when required
  • This individual utilizes strong customer service paired with a methodical troubleshooting approach to work through a problem
  • Deliver technical support on high-end medical imaging equipment online and or via telephone
  • Communicate daily with customers to ensure resolution and proper follow-up leading to acceptable customer satisfaction levels
  • This position requires logical and careful dissection of problem descriptions, asks questions and can guide customers of all levels through troubleshooting steps
  • Take ownership of reported customer technical issues and follow problems through to resolution
  • If required, visit customer site to perform evaluations, start-up and/or repair and report on visits
  • Support the 24/7 after-hours emergency support line in a pre-scheduled manner (alternating with other department members)
  • Handle and document calls in a call management system
  • Take ownership, research, diagnose, troubleshoot and identify solutions to resolve complex cases
SKILLS/REQUIREMENTS:
  • Analytical mindset, with good planning and self-learning skills
  • Proficiency in Windows Operating System, MS Office Suite and Salesforce
  • Experience troubleshooting and resolving complex issues on medical devices
  • Experience and knowledge in veterinary/medical imaging business and x-ray system desired but not required
  • Able to lift and/or push up to 75 pounds
  • Adapt easily to change in a high-stress environment
  • Strong written and verbal communication skills, with the ability to understand and communicate technical terminology
  • Ability to work and bring tasks/projects to successful completion with little or no supervision
  • Experience in troubleshooting and electronics 5+ years.
  • Highly tech-savvy: Skill and ability to understand and use network principles to aid in troubleshooting problems. Experience with basic computer network setup, troubleshooting workstation hardware/software, diagnosing and troubleshooting end-user issues.
  • Willing to travel periodically to support business needs
  • Highly organized, self-motivated and able to manage and prioritize tasks and time demands efficiently
  • Customer service-oriented attitude, and a team player
Pay: Commensurate with experience. We offer a competitive salary, benefits and opportunities for growth.
Job Type: Full-time
Sedecal USA is an Equal Employment Opportunity Employer.
Ability to commute/relocate:
  • Niles, IL 60714: Reliably commute or planning to relocate before starting work (Required)
  • Will need to be in the office in Niles, with some work-from-home days after training.
Salary: $60,000.00 - $70,000.00 per year
Benefits:
  • Employee assistance program
  • Dental Insurance
  • Health insurance
  • 401(k)
  • Life insurance
  • Paid time off
  • Vision insurance
Schedule: Monday to Friday
Work Location: Hybrid - remote and in Niles, IL 60714