Technical Support Manager-Field Engineer

Location

• Schaumburg, IL

Description

• Additionally, there is an urgent need for a technical support engineer to manage the collaborative robot across the US and Canada.
• Rainbow Robotics is a professional Robot manufacturing company in Korea.
• In April, Rainbow Robotics established a sales and tech center in Schaumburg, Illinois, USA.
• We have been manufacturing collaborative robots, humanoids, quadrupedal machines, automated guided vehicles, and restaurant serving robots since 2011.

Major Duties & Responsibilities

• Instruct Integrators or customers in Programming, on how to set up and recover.
• Provide technical phone support to customers remotely by diagnosing and resolving any issues they may be experiencing.
• Participation in HQ training is mandatory for a duration of 2-3 months in Korea.
• Repair the hardware and upgrade the software of collaborative robots.
• Reports problems and solutions to the Head Office to improve the quality.

Minimum Skills & Abilities

• Engineering and Technology – Knowledge of the practical application of engineering science and technology.
• Customer and Personal Service – Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
• English required (bilingual Korean speakers are preferred)
• Mechanical – Knowledge of machines and tools, including their designs, uses repair, and maintenance.
• Computers and Electronics – Knowledge of circuit boards, processors, chips, electronic equipment, hardware, and software, including applications and programming.

Minimum Education & Experience

• At least 2 to 3 years of relevant job experience (Industrial Robots, Collaborative Robots, Factory Automation).
• Bachelor's in Mechanical Engineering, Electrical Engineering, Mechatronics Engineering, Computer Engineering, and other related fields.