Workplace Experience Manager Jobs

Workplace Experience Manager

One of The Sage Group’s clients is looking for a Workplace Experience Manager to manage local and global onsite employee experience programs, hospitality management/operations experience a big plus. The client is a leading vendor in the agile software development and IT space.

As the ideal Workplace Experience Manager, you enjoy being in the center of things. You are seen as a trusted advisor by leaders and a strong communicator by both your team and a large and growing customer base. You are also a big picture problem solver with a proven ability to manage and implement change focused on the customer. You are adaptable and understand the need to experiment and pivot in a fast-paced environment that’s always changing. You have a dedicated focus on delivering a Workplace that aligns with the client values and its team environment. You are an influencer through your first-class communication skills - both in writing and confident speaking. The Workplace Experience team acts as a 3D billboard for our values, creates an environment where client are able to choose their own journey and maintains the agility to stay aligned with our Customers. Does this sound exciting to you? You might be the person we're looking for…..

About you: You thrive on the success of the entire team, as well as the individual team members You excel working with C-Level stakeholders You are a champion for new ideas and love to experiment You are an experienced collaborator and a great communicator You value relationships, both internal and external You are comfortable operating with ambiguity in a demanding and fast-paced environment In this role you will: Observe the way both client staff and client processes work so you can anticipate future needs and propose improvements. Communicate with your stakeholders and with your customers through 1-to-1 interactions, focus groups and company tools to maintain feedback loops and gain real time insights Run high-visibility, high-impact strategic programs (which range from technical delivery, analytics deep dives, customer insights, operational efficiency, and change management) Work across the organization and company to drive outcomes, align with business owners and stakeholders, mitigate risk, and deliver value to our internal and external customers.

On your first day, we'll expect you to have:

• Budgeting experience as you will the custodian of relevant cost centers, local financial problem-solving. Review, investigate and takes action on budget variances.
• It's great if you have: A well-developed network of contacts in the employee experience and customer service industries
• An analytical rigor, drive to support decisions with data, and the ability to make data digestible to varied audiences (big data, financial models, etc.)
• Experience opening new offices is a plus.
• Budgeting experience, ideally with food and beverage
• Experienced with jira and confluence a plus.
• 10+ years of relevant professional experience in program or portfolio management
• Excellent communication skills for all levels, change management skills.
• Experience building strategy based on vision and goals, turning a strategy into executable plans, and driving high visibility and complex projects
• Be proficient in applying the principles of supplier performance Management
• Experience in diagnosing pain points for teams, ushering their Workplace Experience to “good”, and then going the extra mile to ensure it is “great”
• Experience in technology or hospitality industry

Key projects:

• Observe the way both client staff and client processes work so you can anticipate future needs and propose improvements.
• Run high-visibility, high-impact strategic programs (which range from technical delivery, analytics deep dives, customer insights, operational efficiency, and change management)
• Work across the organization and company to drive outcomes, align with business owners and stakeholders, mitigate risk, and deliver value to our internal and external customers
• Communicate with your stakeholders and with your customers through 1-to-1 interactions, focus groups and company tools to maintain feedback loops and gain real time insights

Duration: 12 months to start, with extension and contract to hire possibilities

Location: Hybrid Bellevue Seattle WA

Compensation: $50-60 hour DOE