Sr. Director, Workplace & Facility Operations

Yahoo is a global media and tech company that connects people to their passions. We reach nearly 900M people around the world, bringing them closer to what they love—from finance and sports, to shopping, gaming and news—with the trusted products, content and tech that fuel their day. For partners, we provide a full-stack platform for businesses to amplify growth and drive more meaningful connections across advertising, search and media.

Who you are

• Comfortable leading and managing functions and services through a team of employees and third-party providers
• Able to demonstrate a thoughtful work-life balance
• Able to manage multiple parallel projects with minimal direction, develop teams, operate effectively with a disciplined budget, and improve services
• Knowledgeable about and have practical, strategic experience with functions in the workplace environment (inclusive of workplace and property management, real estate, business operations, space management and project management)
• Accustomed to negotiating, working with, and understanding, standard contract/provider terms, programs and defining process
• Savvy in development of performance against Service Level Agreement (SLA) and Key Performance Indicator (KPI) standards
• Superb ability to work with the providers
• Able to develop a strategic project roadmap in-line with long-term team and Yahoo objectives
• Well-versed creating and reviewing internal content to ensure alignment with Yahoo culture & branding
• Aware of global social responsibility programs
• Experienced in handling confidential information and understand the importance of maintaining confidentiality
• Experienced in creating, developing and implementing cultural and diverse Workplace Experience programs and services
• Not afraid to identify, evaluate and communicate potential risks
• Adaptable with the ability to thrive in ambiguous or uncertain environments
• Enthusiastic with ability to embrace a start-up mentality
• Familiar with, and comfortable opening within, a functional business operating model
• Ability to interpret architectural drawings, renderings and floor plans
• Hyper-focused on the customer with demonstrated leadership, responsiveness, and accountability with a service-oriented, hands-on approach

Responsibilities

Workplace

Design and implement a global hospitality program; visitor experience, event support and ambassador program

Ensure Yahoo team members have meaningful programs to promote success when collaborating at the office or while working remotely

Manage auxiliary employee facing and highly visible programs related to the office experience to include; food/snack program, offices supplies, transportation and mail/package services

Manage office support services programs related to fleet management and secure scanning functions

Ensure compliance with US (DOT and DMV) and International Transport policies

Lead discussions with internal Yahoo teams to develop and support global and regional, executive and branding events; responsibility and scope depend on team and level of support required

Develop and maintain strong partnerships; DEI & Culture, Events, HR, Business Leads and Supply chain logistics team to facilitate successful Workplace experience programs and services

Facility Operations & Projects

Manage contract relationships with multiple outsourced service providers and consultants who provide services related to facility operations and project management

Re-imagine, optimize and fine-tune operating model as it relates to fixed and variable services, third-party management and staffing to align with the Yahoo strategies

Own day-to-day operations and relationship with property managers

Develop programs and deliver operational success, scalability, service quality, customer satisfaction and business simplification to include; maintenance of critical systems and equipment, facility operations and break/fix items

Execute against the approved Real Estate Strategy and support acquisition / divestiture activities

Consult with, and assist in, identifying operational and management issues, opportunities and benefits relating to design and construction; Such consultation should include vendor, materials and equipment selection

Collaborate with Corporate Communications and internal teams to create proactive, meaningful messaging regarding Workplace programs, projects and initiatives for areas of responsibility

Prioritize, manage or support Capital/churn related activities; internal and external teams often include network, audio-visual, security, architect, designers, real estate, consultants, expeditors and general contractors, etc

Guide and interpret plans and renderings to ensure compliance with Yahoo brand design and programming standards

Participate in the annual facility operating and related capital budgeting process with a focus on Workplace Services and Facility Operations; asset end of life and churn projects

Partner with Security & EH&S team to ensure a safe and healthy workplace

Ensure owned or leased space and capital projects meet established standards, laws, regulations, procedures, and OSHA / Safety guidelines

Participate in internal investigations as needed

Experiences that will drive happiness in the role

• Bachelor’s degree from a four year university; Business, Communications, Design, Hospitality, Real Estate or Social Science
• Stand up processes with the ability to see the big picture
• Experience managing third party service delivery models and providers of workplace experience, facility operations and real estate services
• 10 years of progressive experience in Workplace Experience and Facilities operations management
• Must have business acumen and financial management skills
• Excellent verbal and written communication skills
• Thrive in a globally distributed organizationWork the spirit of an entrepreneur and the philosophy of a self-starter
• Excellent organizational, leadership and project management skills
• A comprehensive understanding of building systems, engineering and property management practices
• Experience using workplace tools (Google Workspace), service related ticketing systems (e.g, ServiceNow) and understanding of lease administration, building management systems and SaaS based productivity application
• Collaborate and build strong relationships though solid communication and interpersonal skills
• Work cross-functionally with people of various backgrounds and levels of seniority
• Requires strong partnership across team members to ensure standardization where applicable
• Awareness and understanding of Global Security and Operations Center (GSOC) functions to include threat & crisis management
• Exhibit and maintain a strong knowledge of industry trends and practices to identify opportunities, risks, etc
• Fluid in ability to create and develop cross functional programs & operational management and service delivery models

Yahoo is proud to be an equal opportunity workplace. All qualified applicants will receive consideration for employment without regard to, and will not be discriminated against based on age, race, gender, color, religion, national origin, sexual orientation, gender identity, veteran status, disability or any other protected category. Yahoo is dedicated to providing an accessible environment for all candidates during the application process and for employees during their employment. If you need accessibility assistance and/or a reasonable accommodation due to a disability, please submit a request via the Accommodation Request Form (www.yahooinc.com/careers/contact-us.html) or call 408-336-1409. Requests and calls received for non-disability related issues, such as following up on an application, will not receive a response.

At Yahoo, we know that diversity makes us stronger. We are committed to a collaborative, inclusive environment that encourages authenticity and fosters a sense of belonging. We strive for everyone to feel valued, connected, and empowered to reach their potential and contribute their best. Check out our diversity and inclusion (www.yahooinc.com/diversity/) page to learn more.

US Only: Please be aware that Yahoo requires all employees entering a U.S. Yahoo office and/or attending a company event (including client events) are required to be vaccinated for COVID-19. This position will require the successful candidate to obtain and show proof of a vaccination to enter a U.S. Yahoo office and/or attending a company event (including client events). Yahoo is an equal opportunity employer, and will provide reasonable accommodation to those individuals who are unable to be vaccinated consistent with federal, state, and local law.

The compensation for this position ranges from $150,015.00 - $326,390.00/yr and will vary depending on factors such as your location, skills and experience. The compensation package may also include incentive compensation opportunities in the form of discretionary annual bonus or commissions, in addition to equity incentives. Yahoo provides industry-leading benefits including healthcare, 401K savings plan, company holidays, vacation, sick time, parental leave and an employee assistance program. Eligibility requirements apply.

Yahoo has a high degree of flexibility around employee location and hybrid working. In fact, our flexible-hybrid approach to work is one of the things our employees rave about. Most roles don’t require specific regular patterns of in-person office attendance. If you join Yahoo, you may be asked to attend (or travel to attend) on-site work sessions, team-building, or other in-person events. When these occur, you’ll be given notice to make arrangements.

If you’re curious about how this factors into this role, please discuss with the recruiter.

Currently work for Yahoo? Please apply on our internal career site.