Workplace Experience Coordinator - Downtown Chicago

Chicago - Illinois - United States of America, Chicago Heights - Illinois - United States of America, East Chicago - Indiana - United States of America, North Chicago - Illinois - United States of America, West Chicago - Illinois - United States of America
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by dedicated CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Job Summary
Get ready for an exciting career with CBRE!
The Workplace Experience Coordinator role is at the forefront of delivering a positive, world class office experience as a cultural ambassador, community advocate and service leader.
As part of a “front-of-house” team, you will be responsible for providing excellent service and creating a comfortable atmosphere by greeting visitors while supporting all employee-facing services.
Duties & responsibilities

• Delivers orientations, tours of facilities, how to submit a work order, supply storage, amenities and software ordering. Provides overview of Host Experience service.
• Greets employees and announces clients and visitors. Issues visitor passes and validates parking. Receives and transfers incoming calls to appropriate parties.
• Provides coordination and support for delivery of workplace services like Concierge, Reception, Switchboard, Room Management. A/V Support, Meeting & Event Management, Supply & Expense Management, Meeting & Events Coordination and Equipment Care, etc.
• Responds to customer requests and complaints with accurate and thorough information according to specific request.
• Maintains awareness of the workspace. Submits janitorial and maintenance work orders as needed and/or connect with appropriate partners to address issues.
• Maintains records of vendors proof of insurance and confirms contractual documentation is received. Collaborates with vendors and employees who provide services and goods.
• Follows security and emergency procedures as defined for the property. Responds to emergency situations in a calm, efficient manner. Acquires appropriate assistance and makes appropriate notifications in accordance with operating procedures.

Qualifications

• Comfortable meeting and engaging with new people with a warm demeanor, being able to assess circumstances, empathize and offer help.
• Apply a high level of attention to detail as well as strong verbal and written skills.
• Ability to work requiring significant walking or through other means of mobility. This includes standing in position for extended periods, reaching, bending, stooping, pushing and/or pulling and frequently lifting up to 40 lbs.
• Ability to understand and carry out general instructions in standard situations and take on problems.
• Requires basic knowledge of financial terms and principles. Ability to calculate simple figures such as percentages.
• HS Diploma or GED required.
• Open and flexible work schedules.
• A minimum of 1 year of front desk, concierge, customer service or other hospitality experience is preferred.
• Ability to comprehend and interpret instructions, and memos and ask clarifying questions.. Desire to present information to an internal department and/or large groups of employees.
• Intermediate skills with Microsoft Office Suite products such as Word, Excel, PowerPoint, Visio, SharePoint, OneNote, Outlook, etc. Desire to learn new technologies and digital tools; such as Apps, databases, financial management, work order management, social networking, cloud technologies, handheld mobile technologies and applications, and communications.

CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at [email protected] or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).
NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter.
Host
Host is a service line of CBRE, the world's largest commercial real estate organization. Our mission is to increase individual well-being, personal productivity and organizational effectiveness through people-led, technology-enabled services. Put simply: our goal is to help people work smarter and delight in doing it.
Our experience offering connects employees to their environments - via technology, amenities, and communities that matter the most. Host’s scalable product suite includes concierge-quality services provided by talented CBRE “hosts”; world-class customer service training and certification; and a powerful, enterprise-grade technology platform.
The platform, which can be tailored to specific client requirements, features a robust mobile experience that allows users to navigate the workplace, schedule meetings with colleagues, reserve workspaces, use food and beverage services, and access building and concierge services.
Find out more
Service line: GWS Segment