Vp, Client Service Leader

Merge Storytelling and Technology

We MERGE storytelling and technology to promote health, wealth and happiness in the world. We help marketing and technology executives engage hearts and connect parts by offering full-service capabilities including strategy, creative communications, experience engineering, performance marketing, media, digital platform development and more.

Promote Health, Wealth & Happiness

We are committed to promoting health, wealth and happiness in the world by partnering with purpose-driven clients in purpose-driven industries such as healthcare, financial services and consumer products. Our health clients are literally on the front lines saving lives. Our wealth clients are changing the financial potential in people's lives. And our consumer clients make lives...a little bit happier every day.

Partner with Clients of Iconic Brands

MERGE has enduring client partnerships with American Express, T-Mobile, LG, Facebook, Adobe, Kate Spade NY, Coach, The North Face, Fidelity, Eaton Vance, BlueCross BlueShield, Abbott, Astellas, Seqirus, Supernus, Boston Scientific, Advocate Aurora Health, Indiana University Health and Marco’s Pizza to name a few.

Work with Poets and PHD’s

With 750+ employees across offices in Atlanta, Boston, Chicago, Denver, Kansas City, Los Angeles, Montreal and New York City, MERGE uses a talent-to-task process that connects our poets and PHD’s which enables clients to think higher and feel deeper about their customers.

Emerge to the Top of Your Career

At MERGE, we strive to create a superior work experience where people with ability, agility and humility can grow and do the best work of their careers.

As our VP, Client Service Leader, you will…

Be Accountable and Responsible

To lead internal teams in support of client engagements and position teams to effectively introduce new solutions to changing market conditions. You will act as a senior solution-oriented leader that thrives on developing lasting relationships between the client and agency teams. Utilizing deep industry knowledge and experience, you inspire team members to make our strategy, campaigns and experiences more innovative, smarter, and effective. This position involves consistent consulting and operates at a high level in all aspects of account management. It also requires a depth of healthcare experience, preferably in the health provider space.

Core functional responsibilities include:

• Leverages experience to craft strategic and creative solutions, with a strong emphasis on digitally-driven programs, helping to modernize B2B customer experiences and keep pace with the shifting expectations in the B2C space.
• Incorporate senior staff from other departments appropriately, setting them up to capitalize on new opportunities and collaborate effectively.
• Help clients anticipate changes in their category and the market at large and make forward-looking adjustments to their marketing strategy, from communications to customer experience to supporting technology.
• Acting as a trusted client advisor who consults with them on strategy, ideas, trends, and thought leadership.
• Maintain working knowledge of MERGE solutions and resources and recognize/act upon opportunities.
• Manage and grow a team as a mentor and trusted advisor to account team
• Other responsibilities as designated
• Serve as the trusted voice of the customer by assimilating customer and marketplace insights into the development of strategies and marketing programs
• Responsible for creating and extending relationships with senior clients to facilitate the overall needs of the client and agency.
• Grow and diversify client relationships by identifying additional business needs, from digital marketing and technology platforms to brand strategy to communication to data-driven marketing and experience design.
• Attends industry events, meetings, conferences, and training as appropriate

These Are The Qualifications We’re Looking For

• Commitment to the client, attention to detail, and strong problem-solving ability
• Superior client management and relationship skills, especially as it relates to expanding business with existing clients. Emphasis on building relationships across departments, from marketing to technology to product and sales. Business development skills are important for mining opportunities within accounts with multiple communications streams.
• Superior professional communication and presentation skills
• 12+ years of account management experience with an ad agency and/or consulting firm.
• Demonstrated expertise in data-driven marketing, website platform understanding, and experience design, combined with knowledge of brand strategy and communications.
• Bachelor’s Degree or equivalent work experience
• Ability to evaluate contemporary marketing and customer experience programs across categories and consumer segments. Helps “create the itch,” inspiring clients to strive for the best work of their careers.
• Health Provider experience required. Health Plan experience is a plus.
• Willingness to roll up your sleeves to be a constant leader in a highly collaborative environment and to develop and execute business-building strategies

And here’s how we live our values at MERGE

• Agility. Delivering with a growth mindset
• Humility. Collaborating for shared success
• Ability. Mastering our craft

MERGE is proud to be an Equal Opportunity Employer

MERGE welcomes and celebrates diversity regardless of race, religion, color, national origin, gender, sexual orientation, veteran status or people with abilities. We believe that the more diverse we are, the more creative our work will be!