Client Engagement Manager Jobs

The Client Engagement Manager (CEM) is accountable for an assigned portfolio of clients and their engagement processes and solution delivery through all phases of on-boarding and implementation. The CEM may also be accountable for project management support of existing accounts or implementation management of new accounts or expansions within current accounts. The CEM serves as a Trusted Advisor to clients by understanding the client’s goals, planning, and controlling delivery, mitigating risks and constraints, and expertly communicating internally and with clients to meet or exceed client requirements. The CEM develops successful client partnerships that result in high client satisfaction, retention, and growth. Through influential leadership in a matrixed environment, the CEM builds and leads diverse high-performing teams across Vatica Health, the client, and vendor partners. The CEM makes significant contributions to client engagement and solution delivery best practices.

Responsibilities

• Deliver and ensure client training on Vatica Health tools, processes, and reports
• Lead, through influence in a matrixed environment, teams comprised of members from Vatica Health functional groups, the client, and vendor partners
• Serve as a Trusted Advisor and directly lead or support client relationships, engagement, and implementation delivery
• Facilitate joint client-Vatica Health leadership committees to ensure senior leadership alignment, long-term planning and development, strategic and tactical account and implementation review, and effective escalation and issue resolution
• Design and develop best practices in client engagement and implementation to deliver industry-leading client experience
• Serve as the Voice of Client by seeking ad-hoc and formalized feedback to gauge client satisfaction and identify areas for engagement, tool, and solution improvement
• Deliver successful client partnerships that result in high client satisfaction, retention, and growth
• Identify and develop partnership opportunities with clients; document client requirements, success criteria, and supporting solutions in contract documents
• Support operational and financial plans and maintain actuals and forecasts
• Develop and execute detailed on-boarding/implementation plans and communication plans including client metrics of success and risk identification and mitigation, in partnership with clients, operational partners, and vendor partners
• Build power point decks for client presentations (QBR’s, kick offs, status meetings)
• Forecast and track key account metrics (e.g. visit activity, provider adoption, sales stats)

Requirements

• Strong attention to detail, time management, and decision-making skills
• Experience organizing, analyzing and presenting data
• Healthcare experience; strong preference for experience in Risk Adjustment, Quality of Care
• Strong computer (including Microsoft Office), grammar and multi-tasking skills
• 4+ years in a healthcare client facing role with progressive experience
• Outstanding customer service skills
• Strong ability to learn at a fast pace, apply knowledge and be consultative
• Ability to work with significant independence and minimal supervision
• Strong project performance analysis and strategic power point deck building skills
• 4+ years leading complex projects
• Ability to travel during the week

Benefits

WORKING AT VATICA HEALTH ADVANTAGES

Prosperity

• Competitive salary based on your experience and skills – we believe the top talent deserves the top dollar
• Room for growth and advancement- we love our employees and want to develop within
• 401k plans– we want to empower you to prepare for your future
• Bonus Potential (based on role and is discretionary) – if you go above and beyond, you should be rewarded

Good Health

• Tax-free Dependent Care Account
• Comprehensive Medical, Dental, and Vision insurance plans
• Life insurance, short-term, and long-term disability

Happiness

• Great work-life balance environment- We believe family comes first!
• Excellent PTO policy (everyone deserves a vacation now and then)
• Strong supportive teams- There is always a helping hand when you need it

The salary for a position is typically determined by multiple factors such as the individual's qualifications, experience, skills, and location. The projected compensation range for the position may vary based on these factors and could range from $95,000 to $115,000(annualized USD). However, this estimate represents just one aspect of our total compensation package offered.