Client Service Supervisor Jobs

Sago, formerly Schlesinger Group, is the global research and data partner that connects human answers to business questions. Combining our legacy of impact, global reach, and innovative spirit, we enable our clients to solve business problems through extensive audience access and an adaptive range of qualitative and quantitative solutions. We help our clients understand what their customers want and demand — empowering them to make decisions with confidence. As a partner to our clients, their clients, and the industry, Sago seamlessly connects businesses to key insights.

Position Summary:

To oversee the facility's operations, including managing the Client Service Representative and ensuring client needs are met,

Making up to $20 per hour.

KEY JOB RESPONSIBILITIES:

• Supervise CSR's
• Compile and send Reports
• Other duties as assigned.
• Communicates with other markets when necessary and sends updates throughout the shift to PM's and offsite client.
• Review Menu Sheets/order food
• May order panel and office supplies.
• Manage FedEx packages and deliveries
• Print/load incentive checks/Cards for each respondent.
• Manage client projects
• Communicate daily with the Supervisor/Facility Manager
• May track inventory levels and if needed inform Facility Manager.
• Upload and supervise digital files

Requirements

• Work independently
• Detailed & team orientated
• Self-starter-ability to handle fast-paced, stressful situations
• Confident, hard-working, and organized with a professional attitude.
• Dependable, energetic with an upbeat personality
• Creative thinker & ability to solve problems
• Knowledgeable of surrounding area/locations
• Project management skills
• Work a flexible schedule
• Multi-task- the ability to meet tight deadlines
• Effectively communicate (oral & written)
• Clerical skills
• Lead & manage a staff
• Knowledge of FedEx/UPS shipping procedures
• Strong time management
• Knowledge of AV equipment, computers & USB

QUALIFICATIONS

Education:

• High School Diploma or equivalent

Experience:

• 1-3 years hospitality and management experience

Computer Skills:

• Strong technical computer skills (MS Office, Word, Excel, Outlook)

Sago is committed to creating a diverse and inclusive environment and is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, sexual orientation, gender identity, protected veteran status, or disability.

Benefits

Medical, dental, and vision health benefits, 401k, PTO