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Client Service Coordinator - Remote

Company

Pave Talent
Address Atlanta, GA, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting,Information Services,Software Development
Expires 2023-06-04
Posted at 1 year ago
Job Description

Pave Talent is looking to hire a "Client Service Coordinator" for one of our clients in Atlanta. Our client delivers a complete front-to-back consumer lifecycle marketing solution for automotive customers.


Compensation:

Strong base + bonus

Professional development


RESPONSIBILITIES:


  • Provide first line of support and troubleshooting with the client – work closely with the technical support team to escalate and follow through on Customer Support cases.
  • Report to clients on active campaigns with extensive knowledge of digital marketing channels, client goals, benchmark metrics, audiences, and messaging.
  • Proactively and regularly communicate with clients for creative approvals, revisions, and status checks.
  • Support the production team by collecting all necessary campaign details from the client.
  • Partner with the assigned Client Success Team to deliver best-in-class service to the dedicated book of business.


QUALIFICATIONS:


  • Bachelor’s degree with 1-3 years of experience or equivalent combination of education and/or experience.
  • 1+ years in customer-service oriented role (Internships, Marketing, Hospitality, Receptionist)
  • Salesforce/ CRM experience is a plus
  • Understands and sees value in client success activities: onboarding, training, engagement, revenue expansion, and support.
  • Strong empathy for customers and passion for revenue and growth



Ram V

Sr. Technical Staffing Specialist

[email protected]