Job Overview and Requirements

There are a lot of job descriptions out there for VOIP Network Engineers that all say the same thing.

WARNING: Ours might be one of them. So before we get into what we're looking for, let's talk a little about who we are at Tele-Cloud and hopefully why you'll want to join us.

We're a regional team of around 20 very talented people. And yes, if you are wondering, we are humble too. We value relationships over transactions.

Fun fact: Over 10,000 users and 500 businesses are using our TeleCloud UCaaS platform!

We like to say “Our technology is in the Cloud but our people's feet are on the ground.” We're driven by a few core values that ensure we're being excellent to both our customers and our team. Relationships matter, but it's our commitment to individually bettering ourselves that drives the company forward. Working with us, you will find yourself part of a close-knit and energetic environment where you'll develop your industry knowledge as you contribute directly to company growth.

We are looking for a VOIP Network Engineer, who will take ownership of managing and supporting the operation, performance, and health of all Telecom and VoIP systems. Looking for someone who possesses the ability to execute creative solutions to complex problems and must be able to balance the ability to work independently and be a part of a team. As a key team member you will need to professionally interact with other groups and business units, keep the team and management up to date on the status of projects and tickets and participate in occasional on-call rotation for after-hours escalations.

This will be a hybrid-remote position: 80% work from home, and 20% on average of traveling to client sites (in the tri-state area: NJ, NY, PA) and office (Morristown, NJ) as needed.

Responsibilities

• Work in conjunction with vendors and service providers to expedite problem resolution for system issues or product defects
• Work closely with other Information Services teams on projects of all scopes, including complex and cross-functional efforts
• Follow a formal change control process when making or recommending any changes to telecom or VoIP systems
• Perform analysis of any software or hardware modifications, including vendor-supplied patches or user-driven requests for change, in a timely and proactive manner
• Provide operational support to and for customer's issues, while managing escalated issues/event status in the ticketing system in adherence to the company’s operational level agreement
• Review and maintain Standard Operating Procedures for diagnosing and troubleshooting VoIP platform, Telecom Network, IP / WAN Protocol stacks, and Linux server issues
• Review and monitor the security posture, performance, and health of the telecommunication infrastructure and perform remediation when and where necessary
• Provide network planning, design, implementation, and optimization of Telecommunications/Netsapien Infrastructures

Requirements

• Ability to travel to client sites (in the tri-state area: NJ, NY, PA) and office (Morristown, NJ) as needed (20% of time on average)
• Bachelor’s degree in Computer Science or Network Administration is a plus but not required
• Experience troubleshooting and providing operational level support to: VoIP platform/networks and IP/WAN protocol stacks
• Working knowledge of Networking in a TCP/IP and SIP environment and Linux experience, preferably Ubuntu
• Experience with provisioning and configuration of VoIP phones
• Experience with telephony or voice related services (SIP, RTP)
• Experience analyzing and monitoring system performance
• Experience with open source applications and tools such in LAMP Stack
• Relevant VoIP platform experience
• 4+ years of experience in Network/Operations Support with emphasis on Telecom and Platform Switches, such as Netsapiens, Broadsoft, Metaswitch, or Asterisk

Benefits

• Life Insurance
• A close-knit, family-oriented, and energetic work environment
• Being part of a consistently growing and fast-paced team, with a commitment to continuous development
• Health and Dental Insurance
• Vacation and Sick Leave
• 401K with company match
• Salary = $85k to $100k + bonus (based on experience)

Ln5W6i8iXm