Virtual Services Representative Jobs

Why should you join our team?

At Access Credit Union, our values are straightforward:

• Do good
• Be better
• Own it
• Move forward

What will you be doing?

The Virtual Service Representative I (VSR I) provides a high standard of financial service to existing and potential members. As the first contact on all incoming telephone calls, the Virtual Service Representative I contributes positively to the achievement of business development objectives responding to inquiries, processing transactions and promoting the full range of credit union products and services

Key Responsibilities:

• Set up online banking for existing member cards; reset passwords/security questions and troubleshoot.?
• Process cheque orders and complete non-registered investment, TFSA investments or RRSP deposits.??
• First point of contact for members and potential members contacting Virtual Banking.

• Process new memberships and build member relationships by resolving member problems; identifying needs and opportunities; and cross selling or promoting the appropriate products and services.??

What do you need?

• Grade 12 diploma or equivalent??
• Minimum of 2 year previous experience in customer/member service role, experience within a member contact centre preferred?

• Proficient computer skills
• Ability to identify and willingness to act upon sales and service opportunities?
• Attention to detail with high degree of accuracy?
• Strong interpersonal and communication skills, both verbal and written?
• Demonstrated desire to serve others in a friendly and professional manner?

Are you ready to?

• Ensure things get done efficiently
• Be an ambassador for our brand, values and products
• Go home each day feeling accomplished

• Challenge the status quo
• Build a career
• Continue learning

We welcome diversity, value inclusion, and take pride in our vibrant corporate culture. Our team is a reflection of the members we serve and the communities we live in.

Access Credit Union welcomes applications from people with disabilities. Applicants may request reasonable accommodation related to the materials or activities used throughout the selection process.