Virtual Customer Service Representative For Insurance

Sykes and Sitel are now Foundever

At Foundever, we believe that small moments can have a big impact on our work experiences, customers, teams, and friends. By creating positive moments for each other, we make a difference and improve our associate experience. We have more than 20 years of experience hiring for our customer support roles - our modernized application technology benefits our customers and you! As a Healthcare Customer Service Agent for Foundever, you will provide support to customers right from the safety, comfort, and convenience of your own home. You'll shine as a Customer Service Representative assisting customers for a variety of clients with inbound calls only-no cold calling.

Work with us and you'll enjoy:

Pay: $13-$17/hr

• Referral bonuses
• Employee discounts
• Employee Assistance Program (EAP)
• Internal Mobility (84% of our managers are promoted within)
• Health Benefits
• Everbetter wellness program
• 100% Paid Professional Training
• Dental
• Medical
• 401K retirement plan with company match
• Vision

Core Responsibilities:

• Customer service experience preferred, but not required
• Excellent communication skills, both written & verbal
• Experience in the financial services, healthcare or technology industries preferred, but not required
• Logic and problem-solving skills
• Navigation skills (the ability to speak on the phone while using a computer)

Location:

Location: Remote.

Foundever requires a dedicated quiet work environment free of distractions during working and training hours, this includes pets, telephone or other household members. Please only apply if you have a distraction free workplace.

At this time, Foundever does not offer employment to individuals located in the following states: Alaska, California, Connecticut, Delaware, Hawaii, Illinois, Maine, Maryland, Massachusetts, Montana, New Hampshire, New York, Oregon, Rhode Island, Vermont, Washington, DC, Puerto Rico, US Virgin Islands.

EEO

Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.

Job Type: Full-time

Pay: $13.00 - $17.00 per hour

Benefits:

• Dental insurance
• Referral program
• Vision insurance
• Work from home
• Health insurance
• 401(k)
• On-the-job training

Experience level:

• 9 years
• 11+ years
• 8 years
• 6 years
• 2 years
• 10 years
• No experience needed
• 4 years
• 3 years
• Under 1 year
• 5 years
• 1 year
• 7 years

Shift:

• Morning shift
• Evening shift
• Day shift
• Night shift

Weekly day range:

• Weekend availability

Work setting:

• Remote

Work Location: Remote