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Virtual Customer Care Representative

Company

Lennar Homes

Address , Plymouth, 55446, Mn
Employment type FULL_TIME
Salary
Expires 2023-10-07
Posted at 8 months ago
Job Description
Overview:
Welcome Home! Build your career with Lennar!
As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Virtual Customer Care Representative:

The Virtual Customer Care Representative for Lennar will be a key member of the Customer Care Team, which is responsible for providing warranty and service support to our Homeowners.
This role will drive Customer Satisfaction by ensuring a timely and thorough response to Homeowner requests. The Virtual Customer Care Representative will focus on assessing,diagnosing and in some cases resolving or scheduling Homeowner service requests remotely through the use of virtual technology. Detailed and accurate communication of findings with the field team will be paramount in resolving requests. Must be open to working rotating shifts/flex schedule.
Responsibilities:
  • Verify contact data within the service software environment including Homeowner contact information and Trade Partner verification.
  • Communicate with Homeowners in a way that is informative and valuable, including explaining warrantability and providing DIY self-help assistance.
  • Guide Homeowners through remote support process in a patient and caring manner.
  • Communicate effectively and clearly with Lennar team members and Trade Partners.
  • Complete a remote evaluation and diagnosis of each Homeowner service request.
  • Understand Lennar’s warranty guidelines and manufacturer recommendations as they apply to elements of each home.
  • Respond to Homeowner inquiries regarding home warranty, product verification, options standards, maintenance care guidelines and other related topics.
  • Capture detailed information using intelligent visual assistance software.
  • Schedule virtual appointments and Trade Partner appointments.
Qualifications:
  • Work independently with little or no supervision.
  • Ability to manage multiple tasks simultaneously.
  • Capable of inspiring trust and confidence through effective and professional communication and interpersonal skills, both written and oral.
  • Strong organizational, time management, analytical, problem solving, and mediation abilities.
  • Ability to adapt and open to change as we evolve the customer experience.
  • Ability to communicate clearly and attentively with diverse audiences via a remote setting.
  • Committed to fostering and supporting a proactive, customer-driven approach to service.
  • Ability to work flex hours preferred.
  • Comfortable with innovation and technology, including computer applications, remote access, chat, text, and artificial intelligence.
  • Field service experience or equivalent.
  • Bilingual a plus.
Lennar Core Values
Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Life at Lennar!
Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:
  • 401(k) Savings Plan with company match
  • Product Purchase Discount for Associates
  • Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.
  • Paid Maternity & Bonding Leave
  • New Hire Referral Bonus Program
  • And More!
  • Associate Assistance Plan
  • Health Insurance - Medical, Dental & Vision
  • Vacation – 3 weeks of vacation per year to start
  • Holidays, Sick Leave, & Personal Days
Type: Regular Full-Time