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Virtual Sales Manager Jobs

Company

Ashfield Engage
Address , Remote
Employment type FULL_TIME
Salary
Expires 2023-07-25
Posted at 11 months ago
Job Description
Ashfield Engage has a long-standing partnership with Moderna, a leading Biotechnology company, across Commercial, Patient Solutions and Medical Affairs businesses.
Responsible for managing, organizing, and coordinating outbound and/or inbound call center programs. Serve as liaison between clients, internal resources/departments, and outside vendors. The Inside Sales Manager must ensure that agreed client objectives are met or exceeded in a manner that is fiscally responsible for both the client and Ashfield.
This is your opportunity to join Ashfield Engage and represent a top biotechnology company!
What’s in it for you?
  • Generous performance-driven Incentive Compensation package
  • Competitive environment with company wide recognition, contests and coveted awards
  • Excellent Benefits – accrued time off, medical, dental, vision, 401k, disability & life insurance, employee discounts/promotions
  • Exceptional company culture
  • Competitive compensation
  • Recognized as a Top Workplace USA 2021
What will you be doing?
  • In partnership with the Client Account Director, manage all aspects of project start-up, including developing strategy and tactics for program implementation, creating scripts and logic flow, counseling of clients to develop programs which meet legal and regulatory guidelines and developing reporting protocols and templates.
  • Development and delivery of initial training programs.
  • In the event of staff shortages, develop a contingency plan to maintain adequate coverage levels.
  • Organize the tasks and sequence that needs to be achieved to meet agreed upon commitments, taking into account resource requirements while scheduling, prioritizing activities, and anticipating problems and obstacles.
  • Must safeguard patient privacy and confidentiality by following the guidelines set forth in the Privacy and Security Rules of the Health Insurance Portability and Accountability Act (HIPAA).
  • Ability to remain calm during all situations; provide constructive feedback; able to inspire teamwork and respect.
  • Offer recommendations to ensure successful program implementation and ongoing operation.
  • Ensure that all client needs are met with a high degree of quality on time and within budget.
  • Make recommendations on the best methodology and implementation methods for client programs.
  • As appropriate within the environment, assist in the development of quality improvement programs as a means to increase productivity and improve service levels.
  • Provide day-to-day supervision, directly or through supervisory staff, of the Communicators or Specialists.
  • Convey written information clearly and effectively through both formal and informal documents. Convey information orally, in such a way that the recipient(s) comprehends the message.
  • In coordination with direct manager and supervisory staff and as dictated by program needs: implement performance standards and provide coaching and performance feedback; conduct performance evaluations for designated staff members; conduct new hire interviewing; coordinate new hire training; monitor and record absenteeism; conduct disciplinary actions, including terminations; monitor staffing levels.
  • As appropriate within the environment, develop call center policies and procedures.
  • Assign individuals to work schedules designed to meet client business needs; ensure staff adherence to assigned work schedules.
  • Provide reports at designated frequency to clients, direct manager and/or others as requested.
  • Proficiency with managing the client and delivering program within scope and budget.
  • Probe, clarify and determine clients’ needs to develop effective solutions.
  • Manage all aspects of ongoing program support including, but not limited to, call monitoring for quality, providing ongoing training support, providing client with program updates and reporting, interfacing with clients, internal departments and vendors.
  • Respond to issues, examine options and alternatives, and make informed decisions addressing problems as they arise.
  • Maximize staff utilization and program profitability.
What do you need for this position?
  • Outstanding customer service, communication, and interpersonal skills.
  • Bachelor Degree or equivalent work related experience
  • Ability to join frequent meetings and calls without disruption or disconnecting
  • Critical thinking and creative problem-solving skills
  • Adept at all applicable computer software, i.e., Microsoft Office, client and Ashfield project specific systems and Ashfield’s or client call management system. Word, Excel, call management system and Outlook.
  • Solid relationship building skills
  • Highly organized, detail-oriented
  • Five years’ experience supervising Virtual Sales Representatives within a Call Center operation.
  • Excellent communication and customer service skills
  • Must possess the ability to train and motivate staff members.
  • Ability to work independently, and exercise sound judgment with regards to issue escalation.
  • Project management experience in healthcare-related setting preferred
About Ashfield Engage
Ashfield Engage, part of Inizio, is a global leader in commercialization services for the healthcare industry. We partner with our clients across Advisory, Healthcare Communications, Commercial, Patient Solutions and Medical Affairs to build creative, scalable and tailored health solutions that are executed flawlessly, to deliver positive outcomes for patients.
Our mission is to partner with our clients, improving lives by helping healthcare professionals and patients get the medicines, knowledge and support they need.
To learn more about Ashfield Engage, visit us at:
https://ashfieldengage.com/
Ashfield Engage is proud to be an equal opportunity employer. Individuals seeking employment at Ashfield are considered without regards to age, ancestry, color, gender, gender identity or expression, genetic information, marital status, medical condition (including pregnancy, childbirth, or related medical conditions), mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws. Further, pursuant to applicable local ordinances, Ashfield will consider for employment qualified applicants with arrest and conviction records.
Ashfield Engage is an equal opportunity employer M/F/V/D. We appreciate your interest in our company, however; only qualified candidates will be considered.