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Customer Care Representative I (Part-Time)

Company

Quest Diagnostics
Address , Tampa, 33612, Fl
Employment type PART_TIME
Salary
Expires 2023-07-10
Posted at 11 months ago
Job Description
Overview:
Customer Care Representative I (Part-Time) | Tampa, FL
Flexible Work Schedule and Rotational Weekends

Handle all inbound customer inquiries and place outbound calls to clients in accordance with call log procedures and policies.
Responsibilities:
  • Handle all customer inquiries regarding reporting of patient results, inquiries of tests and services, concerns of service failures and other duties to provide superior service.
  • Report client concerns using established protocols.
  • Contact the client to resolve routine matters related to patient testing and result reporting.
  • Report laboratory results to clients and patients using established protocols.
  • Provide education and guidance to clients about Quest Diagnostics lab processes.
  • Document reporting or call history in required format and maintain complete and accurate records.
  • Other duties as assigned. This is not an exhaustive list of all duties and responsibilities, but rather a general description of work performed by the position.
  • Escalate issues as appropriate using established protocols.
Qualifications:
QUALIFICATIONS
Required Work Experience:
N/A
Preferred Work Experience:
Previous medical or customer service background preferred.
Physical and Mental Requirements:
  • Repeating motions that may include the wrists, hands and/or fingers. (Typing)
  • Ability to sit for long periods of time.
Knowledge:
  • Basic knowledge of operating office equipment.
  • Proper telephone etiquette to handle customer inquiries.
  • Understand the importance of Quality Service and how it is measured.
Skills:
  • Ability to deal with client information in a confidential manner.
  • Must be able to work in a team environment.
  • Excellent interpersonal and communication skills (oral and written) necessary to effectively interact with customers and co-workers.
  • Proficiency in basic computer skills (Word, Excel, Outlook)
  • Good listening skills.
  • Ability to maintain professional and tactful manner in stressful situations.
  • Ability to analyze and solve problems.
  • Strong organizational skills.
  • Ability to multi-task and work in a fast-paced environment.

EDUCATION
High School Diploma or Equivalent(Required)
LICENSECERTIFICATIONS

2023-37809