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Customer Care Representative I

Company

GAF Materials Corporation
Address , Remote
Employment type FULL_TIME
Salary $42,190 - $53,910 a year
Expires 2023-12-08
Posted at 8 months ago
Job Description
:
At GAF, we cover more than buildings. We cover each other. No matter what role, tenure, or track, under this roof you are empowered to be there for your teammates, your customers, and especially your community. Under this roof, we don’t back down from hard work– we support one another in pursuit of something bigger. We define the future while leading the present. And under this roof, we own our opportunities. Becoming the market leader only happens when everyone feels they have the opportunity, and the support, to thrive. We are GAF. And under this roof, we protect what matters most.
As part of the Residential Customer Care team, this position will provide the highest level of customer service to internal and external GAF customers with respect to all aspects of the order process including order placement, order management, customer knowledge, warranty processing, and plant follow-up. In addition, maintain solid interdepartmental and customer relationships by addressing questions and concerns with speed and professionalism. Act as the “Voice of the Consumer” to equally improve the products for our customers as we do for our company.
Specific responsibilities include, but are not limited to:
  • Keep accurate real-time records of all conversations in our database.
  • Manage inbound and outbound calls in a timely manner
  • Providing customer service to external GAF customers with respect to all aspects of the order process including order placement, customer and plant follow up, and product inquiries.
  • Providing customer service to our customers in a call center environment.
  • Build relationships with external & internal GAF customers via phone and email to assist with all inquiries.
  • Provide world-class service by delivering an effortless customer experience.
  • Work as “sales support” for our Sales Team.
  • Perform other duties as assigned.
  • Providing proactive service to customers by educating them regarding products and alternative choices as well as assisting our Sales Department in placing proactive outgoing service calls to customers.
Under This Roof, We Require
  • Bachelor's Degree preferred
  • Prior Customer Service experience specifically in a call center environment preferred
Under This Roof, We Also Value
  • Must be a team player and perform well under pressure
  • Ability to multitask in a fast paced environment
  • Outgoing and energetic attitude
  • Highly organized with great attention to detail
  • Excellent verbal and written communication skills
  • Excellent problem-solving capabilities
  • Strong computer skills: Google Business Suite
How We Protect What Matters Most
  • Professional growth and development are very important to us! We offer internal training programs and courses, as well as a generous tuition reimbursement program.
  • We offer a wide range of health insurance options that include medical, dental, and vision for you and your family.
  • Our robust 401K plan includes an employer match contribution with your pre-tax and/or Roth contributions.
  • We put diversity and inclusion into action with our Employee Resource Groups, which unite employees based on common perspectives, identities, demographic factors, or out of a desire to be an ally.
  • Our Family-Building benefits support the many different journeys to fertility and parenthood.
  • Other exciting programs and perks are available to help employees achieve work-life balance, including (but not limited to) a wellness program, free financial coaching, a referral program, and product rebates when purchased for an employee’s primary residence.
GAF complies with federal, state, and local disability laws and makes reasonable accommodations for applicants and employees with disabilities. If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR Services at 833-HR-XPERT.
Consideration will be given based on geography, candidate experience, and qualifications.
Annual Salary Range: 42,190-53,910
We believe our employees are our greatest resource. We offer competitive salary, benefits, 401k, and vacation packages for all full time permanent positions. We are proud to be an equal opportunity workplace and GAF, Standard Logistics, SGI, and Siplast are proud to be affirmative action employers. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, or Veteran status. If you have a disability or special need that requires accommodation, please let us know. If applying for positions in the U.S., must be eligible to work in the U.S. without need for employer sponsored visa (work permit).